SChin

Hey Hassat Hunter! JLee is back on the QA team and is investigating this issue personally as a result. He was hoping to get a save that you might have that is before the Fleet Battle outside of Ukaizo. He said the one that was provided was just before talking to Eothas on Ukaizo. Thanks in advance

Hey Phenomenum! Thanks for bringing this to our attention. We will have QA investigate this issue and report their findings to our VFX and Environment Art teams for a fix. If you run into any other issues, please feel free to reach out to us! Thank you for the help!

Sorry for the delay rsnix! Due to the nature of the amount of bugs you're reporting it took a bit longer to research and add them to our system. Thank you so much for putting this together for us and for supplying us with the saves needed to reproduce and see these bugs! Keep an eye on the forum patch notes to see when these fixes are implemented in the upcoming patches. If you run into any other issues, by all means, please continue to let us know! Sorry for the inconveniences these may have caused and thanks again for reporting them!

Hey everyone! Sorry about the Zombie Maia issue that has presented during the Neriscyrlas fight. The developers all saw this during a stream and are working on a fix for this as we speak. We hope to have a fix out for this in one of the upcoming patches. Maia is my favorite companion as well, so I want her to be perfect (although invincible Maia is kinda cool).

Hey Chessbrain! Thank you for bringing this to our attention and for supplying a save. I have sent this issue to one of our area designers to investigate and get a fix in for a future patch. If you have any other details for this issue or have any other questions, comments, or concerns in the future, please don't hesitate to reach out to us! Sorry for the inconvenience these dialogue options may have caused.

Hey guys! This is unfortunately a long lasting bug that has another post you can find here. Fortunately we just made some progress with this and are hoping to have a fix in one of our upcoming patches. Keep an eye out for patch notes to see when this fix is implemented into the game. Sorry for the inconvenience this bug has caused and thank you for your patience, as I realize this has been a rather long standing issue we had been struggling to fix.

Hey Bronsteijn! I'm sorry that the Lighted Path quest isn't triggering for you. Thank you for the save file as well. I'll get this off to our QA team and Area Designers to investigate and try to get a fix in as quickly as possible for a future patch. Please let us know if you find any more details about this issue or if you have any other questions, comments, or concerns in the future. Sorry for the inconvenience this has caused.

Hey fju4! I'm sorry to hear you ran into troubles with the Family Pride quest chain. Thank you so much for reporting this issue to us. I have sent the information to one of our area designers to investigate and get a fix in for a future patch. If you run into any other issues, please don't hesitate to reach out to us! Sorry for the inconvenience this may have caused your playthrough.

Hey Chaoticlusts! Sorry to hear you're running into troubles with the Sorcerer and a Gentleman quest chain. As far as I've seen from our bug reports, the fix should have put in a "Talk to Serafen" option for Serafen under three possible conditions. 1. You let Remero go 2. Give Remero's head to Malnaj 3. Give Remero's head to the Principi Once one of those conditionals are met, Serafen should trigger his "Talk to Serafen" option at which point you can click that button to trigger the conversation. I hope this helps, but regardless of the outcome, please let me know if it works for you.

Hey everyone! Thank you for bringing this to our attention! Fortunately we already have this in the system and have Programming working on a fix for it. Stay tuned to the patch notes to see when this fix is implemented. Sorry for the inconvenience this has caused while looting.

Hey Wagmainis! I'm sorry to hear that you're getting these graphical issues during your playthrough. We did have another user report this to our email support who found a fix for himself. He too, had a very high performance rig that was doing this. His fix was to tone down the settings, similar to you, but the thing that helped the most was lowering his Multisample Anti-Aliasing(MSAA) down to 1 in his graphic settings. Let me know how/if this works for you!

There should be no need to start again unless you really want to as your saves will work with the 2.0 update.

Hey guys, We've got this bug logged into our system, but could use some crash logs to help the programmers see what's going on during your playthroughs. You can find instructions for gathering bug information here. Once you have that, you can e-mail it to bugs@obsidian.net with the same title as this thread. Thanks for the help guys, and sorry for the inconvenience this has caused during your playthrough. SChin

Hey everyone! One of our programmers was wondering if you might be able to provide any save files from before and after this occurred so they he can take a closer look at the issue. If you can e-mail those files to bugs@obsidian.net with a description of the bug so we know what the saves are intended for, that would be amazing Thanks for the help! -SChin

Hello fellow Watchers! It's been a little over a week since we released Pillars of Eternity II: Deadfire and we have received tons of amazing feedback and bug reports. Thanks to all of your support we have been able to find many bugs hidden around the Deadfire and get to fixing them. Below is the list of fixes coming in for the now released 1.0.2 patch. Major Fixes [Mac/OSX] Resolved issue with loading into a black screen on Macs with Intel Integrated Graphics Cards. Mouse clicks now properly resister for users using the Korean IME in windows. Player Dispositions should change less drastically for small decisions. Level Scaling now enables correctly when toggled on. Players can now set or save cloned AI behaviors for all classes, and quick saves will not be lost when doing so. Fixed multiple Pillars I imports that were importing the incorrect state. Fixed a permissions issue that was blocking some players from loading saves. Fixed a combat related memory leak (should improve some FPS on long play sessions). Potential Spoilers: Companions/Crew Eder's end game state from Pillars I has been fixed. Potential Spoilers: Audio Various VO fixes to the Vox Machina voice sets.Miscellaneous Custom AI settings should now save changes when adding new conditionals or abilities. Gold, Greed, and Guts achievement now unlocks when loading a save that has completed the quest. Pillars I history creator now removes options from the list once a choice has been made to prevent confusion. Various Credit fixes.

That just got fixed and we pushed the update to the Patch Beta build. It was more prevalent to international languages, but programmers applied a global fix. Closing the game should trigger an update to that build and you should be fixed. If a the problem still occurs, please let me know. -Samuel Chin

Unfortunately the Mac issue was a bit more complicated, but we have discovered the issue and expect it to be fixed soon. It will come onto the Patch Beta build first, so keep an eye out for the fix here. Sorry for the delay and the inconvenience, I know it is super frustrating -Samuel Chin

Hello fellow Watchers! As you may know, we put out a new Patch Beta branch that has our latest fixes for anyone who wants to take advantage of those fixes sooner rather than later. Your save files will work for this branch, so there is no need to start a new game unless you desire to do so. Please feel free to continue to post any bugs you may notice that have not already been reported. Your help finding bugs and giving us feedback has been tremendously helpful and has helped make Pillars of Eternity II: Deadfire to be an amazing game! These are the update notes for Beta Build 71. Major Fixes Fixed mouse functionality issue for users who had their Windows language setting on something other than English. Crew members on Story difficulty can now be killed if they mutiny. Watchers who are hostile to the pirates of Fort Deadlight will find the door to the Court open to prevent the NPCs keeping them in combat without being able to be engaged. Watchers are now able to subdue Scyorielaphas even if all the wards are destroyed. Change to the Pillars 1 history creator now removes options from the list once a choice has been made to prevent confusion. Companions/Crew Eder's end game state from Pillars 1 has been fixed. Watchers who took the baby orlan in Pillars 1 will now see her in Vilario's Rest. Audio Various VO fixes to the Vox Machina voice sets. Miscellaneous Gold, Greed, and Guts achievement should now unlock. (You need only load a save that completed the requirements) Various Credit fixes. These are the update notes for Beta Build 73. Major Fixes Watchers were unable to set or save cloned AI behaviors properly for some classes. This put the game into a bad state that would delete quick saves upon area transition. Audio Various VO fixes to Xoti and Vox Machina voice sets. Miscellaneous Various Credit fixes. These are the update notes for Beta Build 78 - Mac Only. Major Fixes Potential Shader fixes that were causing black screens on Mac's with Intel integrated graphics cards.Please let us know if this issue is still occurring on your machine (and what graphics card you have) or if you spot this happening in a particular scene. We have fixed (globally) all instances issue of this we could find, but we are sending this fix to the beta branch before exhaustively testing every scene in the game. These are the update notes for Beta Build 82 Major Fixes Fixed a permissions issue that was blocking some players from loading saves. Fixed a combat related memory leak (should improve some FPS on long play sessions) These are the update notes for Beta Build 86 Major Fixes Fixed a bug preventing level scaling from activating correctly. Resolved a Pillars I Import issue that was assigning incorrect values to decisions.This should resolve the issue with Eder mentioning being part of the Night Market instead of the Mayor. This will not update which item he has for existing saves however. These are the update notes for Beta Build 89 Major Fixes Player Dispositions should change less drastically for small decisions. Miscellaneous Custom AI settings should now save changes when adding new conditionals or abilities.

Hey SSuser! Hassat Hunter is correct You can claim the game from your My Products page on the Deadfire site by following the link Hassat has provided. If you have any further questions, please don't hesitate to ask and thank you both for your support!

Before posting: Please do a quick search of our forums to make sure what you have found has not already been reported. If it has, feel free to post your experience on that that thread. If not, start a new thread with the directions below. Please make sure that if you have been using any Mods, that you turn those off before reproducing the issue to be sure that the modifications are not causing the issue. Description: Describe the issue that is occurring. Steps to Reproduce the Issue: List the steps of how to make the issue happen. Important Files: If the files are too large to attach separately, compile them all in a .zip and make a link to Dropbox with the .zip or email us at support@obsidian.net along with your user name and a link to your post so we can quickly find the post. Attach files that will help the dev team figure out and resolve the issue. These include: Savegames Try to include a save file from right before as well as during the issue you are reporting Windows Location: %USERPROFILE%\Saved Games\Pillars of Eternity II MACOS: ~/Library/Application Support/ Pillars of Eternity II Linux: $XDG_Data_Home/PillarsofEternityII Output Log When the issue occurs, close the game client, find this file, then attach it to your post Steam Location: \Steam\steamapps\common\Pillars of Eternity II\PillarsOfEternityII_Data\output_log.txt GOG Location: \GOG\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt GOG Galaxy: \GalaxyClient\Games\Pillars of Eternity II Deadfire\PillarsOfEternityII_Data\output_log.txt OSX Location: ~/Library/Logs/Unity/Player.log Crash Output This only applies if you experienced a crash. If the game crashes, in many cases it will create a folder containing crash information (including a Crash log, output log, and save file). This folder will appear inside your client next to the game launcher (PillarsOfEternityII.exe). The name of the folder will be of the following format: YYYY-MM-DD_HHMMSS Example: 2018-05-08_081722 System Specs This will give us most of your computer specs to help us diagnose the problem Windows Location: Press (windowkey + R), Type "dxdiag" and press Enter, Click "Save All Information", Attach the file that you create MAC OS Location: Click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window. Screenshots Attach any pictures or links to pictures that can help us understand the issue

Below is a list of issues we know about that may currently affect players. WATCH OUT! General Issues Many users are experiencing extended waits for downloading and installing of the game. There are rare cases where users are unable to load or see their save files. Some users are reporting loss of clicking functionality on higher resolution monitors. Playing on a lower resolution should fix this issue until a fix is in. Some GOG users may be having trouble installing the game. (GOG support seems to fix this) In rare cases, the client may crash when transitioning to the World Map. Hired adventurers do not play voice over during their character creation. There are some characters that are missing a line or two of voice over. On rare occasions, players may get a black screen when loading a save game. Restarting the client should fix the issue. Larger scenes like Queen's Berth are known to have lower frame rates. Some abilities obtained from item enchantments are missing their icons. Players cannot reverse pickpocket hostile NPCs. Characters engaging targets will follow the target during idle stances(recovery), preventing engagement breaks and opportunity attacks. As we fix things, we will be putting them into a Patch Beta branch for public testing. This will allow players to access the fixes sooner before they go live. Saves should work for both builds interchangeably. You can find the list of fixes here. If you want to participate in the Patch Beta branch to see how the fixes are coming along, you can find information about that here.

Merry Christmas, Dex!

Hey Znin21! I sent a PM that might be able to help you a couple days ago, but it is in unread status at the moment. Was wondering if you were able to get into the Backer Beta. Hoping that you're in the Deadfire and enjoying it! Thanks! -Samuel Chin

Hey Enduin! Good eye on the animal companion duplication This bug has been submitted into the system and is assigned to the appropriate dev. Thanks for the help! -SChin

Hey guys! Thanks for the clarification! This bug is in our system and was reported by none other than Josh Sawyer himself. Looks like one of our programmers has already fixed this, but the fix didn't make it into the game in time for the Backer Beta. Rest assured it will be in a future Backer Beta build! Thanks again for bringing this bug to our attention! -SChin