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SChin

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SChin last won the day on April 23

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About SChin

  • Rank
    Product Services Manager

Profile Information

  • Location
    Irvine, CA
  • Xbox Gamertag
    Chinner17
  • PSN Online ID
    Chinner_17
  • Steam
    Chinner
  • Interests
    Gaming

Recent Profile Visitors

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  1. Hello Wotcha, Thank you for bringing this to our attention! Would you happen to have a save file we could have where this is occurring so we have something to compare to? If you could send me a copy to support@obsidian.net along with a link to this thread, that would be great If needed, you can find instructions on where the saves are located here. Thank you Wotcha, and sorry for the inconvenience this is causing.
  2. Hello Supervillain, I'm sorry you are having these crash issues. Would you be able to tell me where you were in game and what you have been doing when the crashes occur? Also, would you happen to have a save file where these crashes have been occurring as well? If needed, you can find instructions on where the saves are located here. If you could send that to me at support@obsidian.net along with a link to this thread that would be great as I will see that much sooner than I will the forum posts. Thank you, and sorry for the trouble this has been causing.
  3. Hello Chris, Thank you for reaching out to us! Would you happen to have a save file where this is occurring that you could send to me so I can take a look at this? If you could send me the save along with a link to this thread as a reference, that would be great If needed, you can find instructions on where the saves are located here. Thank you Chris, and sorry for the inconvenience this has been causing your playthrough.
  4. Hey Dr. Deathhand, Definitely send that save to me at support@obsidian.net with a link to this thread and I'll take a look into it for you Thank you Dr. Deathhand!
  5. Hello Doughnut, I'm sorry you are getting this crash issue with your save files. Would you be able to do me a favor and send over the resulting crash files and a few of the save to support@obsidian.net along with a link to this thread as a reference? I'd like to take a look into this and get you back on your adventure If needed, you can find instructions on where to find all the files here. Thank you, and sorry for the inconvenience this is causing.
  6. Hey there, I'm sorry you are having these crash issues during your playthrough. It doesn't look like the files made it to the forums, likely due to the size restriction. Would you be able to send them and a save file to me at support@obsidian.net so I can take a look and see what might be going on here? Thank you, and sorry for the inconvenience this is causing.
  7. Hello Dr. Deathhand, It turned out to have been caused by the global.gamedatabundle file having been edited. Once Axiomaticon restored the file to its original state, they said the issue resolved itself. If you haven't edited anything like that and are still having the issue, feel free to send me a copy of your save file along with a link to this thread to support@obsidian.net and I'll be more than happy to take a look at it. If needed, you can find instructions on where the saves are located here. Thanks, and sorry for the trouble you're going through Dr.
  8. Hello MzR360, I'm sorry you are getting this transitional crash on your Ship. Would you be able to send me a copy of the affected save file and the crash files that should have been created from the crash to support@obsidian.net? I'd like to take a look and see about getting you back on track here. If needed, you can find instructions on where the files are located here. Thank you, and sorry for the inconvenience this is causing your playthrough.
  9. Hey Zepelo, I'm sorry you've run into this issue on Port Maje island. I haven't seen this one before either. I would first try to play without the mods to see if it works. Mods can make the strangest unrelated things occur so it's worth a look see. If that doesn't fix it, would you be able to send me a copy of your save file where this is occurring to support@obsidian.net along with a link to this thread as a reference. If needed, you can find instructions on where the saves are located here. Thanks Zepelo, and sorry for the inconvenience this is causing.
  10. Hello Axiomaticon, I'm sorry you are having these issues with lockpicking in your playthrough. Would you be able to send me the save file that is having this issue to support@obsidian.net along with a link to this thread as a reference. Once I have that, I'll take a look to see what's going on in your game and see how we might resolve this for you. Thank you, and sorry for the inconvenience this is causing your playthrough.
  11. Hey everyone! As it's been a year since the release of Deadfire, we have come to the point of moving on to newer projects and ramped down the Deadfire staff as a result. We will no longer be fixing any issues we deem to be non-game breaking. At the moment, we are only aware of a few potential issues for some users that can prevent player progression and have come up with solutions to these issues. If we find that there are any progression breaking issues going forward that prevent gameplay, we will look into finding workarounds or potentially hot fixing them and adding those to this list. The following are the known issues and their workarounds. Players with general performance issues, freezes, or crashes, we have compiled a list of diagnostic steps that have worked to varying degrees for other users. You can find the list with some instructions listed below. Reduce graphics settings Restart game Delete or move excessive saves Disable Unity Console mod - if applicable Remove Unity Console mod - if applicable Verify Integrity of Game Files - Steam - GOG Reinstall Deadfire Change PhysX settings to GPU instead of Auto Install the Special K mod with recommended settings Update graphics drivers Update operating system Check for faulty RAM - Steps to do this can be found here Roll back graphics drivers Reinstall operating system Mac users who are having graphical issues where large sections of the map are white, it has been found that if you save the game and load the new save file, the map will go back to normal. Players have reported Nungata disappearing from Serpent's Crown and being unable to turn in quests. This is not a bug as she leaves the area during the quest The Final Maneuver and will return to her normal location when that quest is resolved. If you run into an issue different than the ones listed above that prevents you from being able to continue your adventure through the Deadfire, please feel free to let us know in an email and attach any screenshots, output_log.txt files, save files, and crash logs that may assist us in helping to resolve the issue. Should you need information on how to obtain those files, you can find instructions here. Please send these emails to support@obsidian.net and we will do what we can to get you back on track. We at Obsidian want to send our heartfelt thanks to this wonderful community for being so supportive of Pillars of Eternity II: Deadfire! We hope you will continue to enjoy Deadfire for many years to come and hope to see you in the next great Obsidian adventure!
  12. Unfortunately we were unable to get NVidia to provide us support for this issue. While trying to get that support, we worked with various users who had these graphical issues and collected a list of solutions that worked for them. If you are still having performance issues I highly recommend trying out the solutions listed above as they've helped a lot. I'll edit the post to have the list here instead of using a link to them.
  13. Hey everyone! As it's been a year since the release of Deadfire, we have come to the point of moving on to newer projects and ramped down the Deadfire staff as a result. We will no longer be fixing any issues we deem to be non-game breaking. At the moment, we are only aware of a few potential issues for some users that can prevent player progression and have come up with solutions to these issues. If we find that there are any progression breaking issues going forward that prevent gameplay, we will look into finding workarounds or potentially hot fixing them and adding those to this list. The following are the known issues and their workarounds. Players with general performance issues, freezes, or crashes, we have compiled a list of diagnostic steps that have worked to varying degrees for other users. You can find the list with some instructions listed below. Reduce graphics settings Restart game Delete or move excessive saves Disable Unity Console mod - if applicable Remove Unity Console mod - if applicable Verify Integrity of Game Files - Steam - GOG Reinstall Deadfire Change PhysX settings to GPU instead of Auto Install the Special K mod with recommended settings Update graphics drivers Update operating system Check for faulty RAM - Steps to do this can be found here Roll back graphics drivers Reinstall operating system Mac users who are having graphical issues where large sections of the map are white, it has been found that if you save the game and load the new save file, the map will go back to normal. Players have reported Nungata disappearing from Serpent's Crown and being unable to turn in quests. This is not a bug as she leaves the area during the quest The Final Maneuver and will return to her normal location when that quest is resolved. If you run into an issue different than the ones listed above that prevents you from being able to continue your adventure through the Deadfire, please feel free to let us know in an email and attach any screenshots, output_log.txt files, save files, and crash logs that may assist us in helping to resolve the issue. Should you need information on how to obtain those files, you can find instructions here. Please send these emails to support@obsidian.net and we will do what we can to get you back on track. We at Obsidian want to send our heartfelt thanks to this wonderful community for being so supportive of Pillars of Eternity II: Deadfire! We hope you will continue to enjoy Deadfire for many years to come and hope to see you in the next great Obsidian adventure!
  14. Hello PeterDarby! I believe the support team should be able to take care of that for you Could you relay that message to them by emailing support@obsidian.net along with your Account Name and 4-digit number or PlayFab ID(PFID#) which can be found at the bottom of the OPTIONS>SETTINGS menu? Once they get that information, they should be able to fix up the account or any other Pathfinder related issues you might have. Thank you for supporting Pathfinder Peter!
  15. Hello again everyone! We wanted to let you all know that we added a new Two-Factor Authentication feature for the Obsidian websites and forums. This is a recommended feature for those of you that want to have a more secure browsing experience when visiting any of the Obsidian sites. All you will need to do is enable this feature in your account settings and connect an authentication app. You can find instructions below to help explain what this process will look like. Go to https://forums.obsidian.net/settings/ and click Password located under Overview. Click Enable to set up the Two-Factor Authentication. Download an authentication app and connect your Obsidian account by scanning the provided QR code. Once you've done that, you should be all set and even more secure! If you run into any issues trying to set up your Two-Factor Authentication, please feel free to email us at support@obsidian.net. We hope you enjoy your browsing experience with this added security!
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