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Everything posted by SChin
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Hello Samael, I'm sorry you're being blocked by a progression issue. The first bug, is already being worked on and should be in a future patch soon. The second issue is something we will need to investigate to get a fix in. Thank you for providing us with your save file! If the development team requires anything further, I will reach out to you so we can get this issue resolved. In addition, if you discover anything else about this bug, please let me know so I can forward the information to the development team. Sorry for the inconvenience this bug is causing.
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Empower at Sea
SChin replied to matt850's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hey Matt, Sorry about that. The forums can be a bit limited on file size unfortunately. You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. JLee is investigating your bug as we speak, so we hope to have a fix soon. Sorry for the inconvenience it has caused. -
Hey Ilsendoodle! I'm sorry the end game slides haven't been working properly for you and thank you for reporting this issue. I created a bug in the system and assigned it to our Programming team to investigate, so they can get a fix in as soon as possible. If you discover anything else about this, please let us know so we can add it to the bug report. Thanks again for the information and congratulations on beating Deadfire!
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Hello Matt! I'm sorry that you're having trouble recruiting Baltia. Do you happen to have a save from before and/or after freeing her? This would be super helpful for the QA and Area Design teams while they investigate the issue. You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Sorry for the inconvenience this has caused.
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Hey Downstroy! Very observant of you! Both of these things are bugs. I checked our bug database and it looks like these issues have already been fixed by our Programming and Systems Designer teams. The fixes are currently being tested by the QA team and are likely to be implemented in an upcoming patch soon! Keep an eye on the forums for the latest patch notes which will show the bug fixes being implemented to Deadfire. As a more direct response: The pet should not count as an ally and Lone Traveler is intended to provide deflection but is not currently displaying this. I hope this answers your questions. Please don't hesitate to reach out to us again in the future! Thanks for the help!
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Hey Zeec, I'm sorry you're getting this crash and thank you for being so thorough with the information while supplying saves and crash logs! I'm sending this off to the development team to investigate and get a fix as soon as possible. In the meantime, I know it's an annoying step, but have you tried uninstalling and reinstalling Deadfire yet? Based on the description, it sounds like the DLC items might be corrupted or missing parts and a full install of the game is likely to fix something like that. Please let me know if that works! Sorry for the inconvenience this has caused.
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Stuck on Neketaka Act III
SChin replied to Xomog's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hey Xomog! JLee is looking into your issue and was wondering if you happened to have a save "just before accepting the final RDC quest". He is seeing the issue, but is trying to reverse engineer it, and that save would be super helpful! Thanks Xomog! -
2.0 Untargetable Enemies
SChin replied to Sikosh's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Sikosh, I'm sorry to hear you're progress is being hindered by untargetable enemies. I would first do the usual checks of Verifying the Integrity of the files or uninstalling/reinstalling the game to make sure everything is fresh. In the meantime, can you send me a save just before this occurs and one just after it occurs? I would love to have the team investigate this issue for you so we can get a fix in as soon as possible. You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Sorry for the inconvenience this bug has caused. -
Hello Pstone, I'm sorry the skill checks hindered your experience with the Beast of Winter DLC. I have put in a request for the Narrative and Area Design teams to review this for the potential that it can be changed and implemented in the DLC in an upcoming patch. If you run into any other issues during your adventures, please don't hesitate to reach out to us. I apologize that this left you dissatisfied.
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Game crashes on startup
SChin replied to ohsweetconcord's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Ohsweetconcord, I'm sorry to hear you've been crashing on start up. I do have a couple of requests that can help the situation. The first is to try an uninstall and reinstall of the game. I know its kind of cliche, but other users who have run into this issue have gotten the game to work by doing this. The second thing, if the first doesn't work, is to send us your crash logs after the game crashes. You can find instructions on where to get these here. You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Sorry for the inconvenience this crash is causing. -
Hey everyone! Thanks for bringing this to our attention! This is indeed a long lasting bug. Fortunately one of our Systems Designers just put in a fix for it yesterday! QA will verify the fix and it should be implemented into one of the upcoming patches soon. Keep an eye on the patch notes to see when the fix goes in! Thanks again!
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Hey everyone! Thanks for reporting this issue! We have a bug for this in the system and have one of our programmers looking at a fix for it. I have added the extra information you have provided to the bug so that the fix will be more thorough. If you discover anything else about this, please feel free to reach out to us! Thanks again!
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Hey Vitalis! I'm glad you mentioned that this may have happened in Neketaka as that makes sense since the guards there provide everyone around them Zealous Focus. Would you be able to provide us with a save file where this is occurring? You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Thanks for the help Vitalis!
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Hey Adampark! Thank you for bringing the weapon issue to our attention. Fortunately we have the bug in our system, so we have folks investigating the issue already. We could, however, use a save file where this is occurring. Would it be possible to provide us with one of those saves? You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Sorry for the inconvenience this has caused.
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Hey everyone, Sorry about this issue with the Beast of Winter quest chain carrying over to other characters. I've taken the information provided in both forum threads and given it to the QA and Programming teams so we can get a fix in for this as soon as possible. Also, thanks for working so well together and finding workarounds while we work on a fix. If you discover anything else pertaining to this issue, please let us know! I apologize for the inconvenience this has caused.
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Hey M4xw0lf! Thank you for letting us know about these issues! I'm glad that you were at least able to continue unhindered after they occurred as well! I'll get these issues to the Area Design team to investigate and see what kind of fix they can get for this so others won't run into the same issue. If you run into any other issues, please let us know! Thanks again!
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Hey Semmemon! Jlee apologizes that he forgot to mention how to provide the save file. You can either provide a link to your files via Dropbox or you may attach them to an email for us at support@obsidian.net. If you do email us, please link this post and mention your Steam forum username so that we may identify you easily. Thanks again!