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Everything posted by SChin
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	Hello Klicki, I'm sorry you are getting these freeze during your playthrough. Would you be able to send that output_log.txt file to me at support@obsidian.net? I'd like to have the Programming team see if there is anything they can find as to why this is occurring for you. Thank you and sorry for the inconvenience this is causing.
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				[4.0 beta][Crash]Starting island attempting to attack the xaurips
SChin replied to Draffutt's question in Patch Beta Bugs and Support
Hey Draffutt, I'm sorry you are getting this scene transition crash. Would you be able to provide us with the crash.dmp and error.log that would be in the crash folder as well. If needed you can find instructions on where that folder is located here. If you could also send us a copy of your save where this is occurring, that would be amazing as well. It's likely that the forums may not allow all of these files, so if that's the case, please send them to me at support@obsidian.net along with your forum user name and a link to this thread as a reference, and I'll put it all together and send it to one of our programmers to investigate for a fix. Thank you Draffutt, and sorry for the inconvenience this is causing. - 
	Hey Wormerine, Thank you so much I we aren't too sure if it is due to a broken save or not yet. The team became very interested in this and requested the save to find out. I'll definitely let you know once they get some testing in and the programmers get a new look at this. Probably looking at next week for an answer as the studio is about to leave for the weekend. Thanks again for all the help and have an amazing weekend!
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				[4.0 Beta] Number randomly appearing in dialog box
SChin replied to AndreaColombo's question in Patch Beta Bugs and Support
Hey Andrea! If i recall, I think those numbers were from where the abilities are displaying their numbers and are being left on display when the rest of their UI is gone. We do have this one in the system, but it looks like it hasn't been fixed yet. Thanks for the reminder and sorry for the bug.- 1 reply
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	Hello again Sapient! Sorry about that bug! I think it's fixed for future situations, but it may not remove the effect if already applied. I should be able to run some console commands to get rid of them for you, however. If you send me your latest save game file, I should be able to fix it and get you into a stable state. If needed, you can find the location of your save files here. If you could either attach that here or send it to me at support@obsidian.net along with your forum user name and a link to this thread as a reference, that would be great. Thanks Sapient!
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				Bug in the Cornett's Call
SChin replied to dfnehring's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Dfnehring, Would you be able to send me a copy of your save file where this is occurring so I can take a look into this? I want to have someone look into exactly what the situation is and if there is a way to convince the guard from where you are in the game. If needed, you can find instructions on where the save files are located here. If you could either attach that here or send it to me at support@obsidian.net, I'd be very appreciative! Thank you, and sorry for the inconvenience this is causing.- 1 reply
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- Quest bug
 - The Cornetts Call
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				armor bug
SChin replied to sapientNode's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Sapient, I'm not quite sure without playing with it myself. Would you be able to do me a favor and send me a copy of your save file to play with? If you could attach it here or send it to me at support@obsidian.net I would be much appreciative. If needed, you can find instructions on where your save files are located here. Thanks Sapient! - 
	Hello Thelee! That sounds like it could be pretty serious if it happens to your party. I put a report together and attached the files you provided. As usual, if you discover anything else about this, please continue to post it here as I'm linking this thread to the bug report to be used as a reference. Thank again Thelee!
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				Constant Crashing
SChin replied to Jokei's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello again Jokei, I'm sorry for the frustration this is causing and it is very understandable. Unfortunately the programmers use a program to be able to read that kind of information. Once they have the crash.dmp and error.log, they can then open the files in their program to be able to see what happened during the crash. The output_log.txt does provide some minor insight into the issue without having to use programs and does help a bit, but the other two will help the most. Thanks again and sorry for the troubles Jokei. - 
	Hello Torm, I'm sorry you got a map load error during your playthrough. Many of these have been fixed for the next patch, but I'm going to give the materials you provided and send it to the programmer in charge of fixing these to be sure that this one is also taken care of. If you notice any other situations like these, especially after the 4.0 patch, please let us know. Thanks again and sorry for the inconvenience this has caused.
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	Hey everyone! Thank you for reporting the issues! Fortunately we already had this one bugged and it is fixed. The fix is currently awaiting a future patch to be implemented along other fixes. Keep an eye on the Beta Patch branch for the latest patch notes to see when this is brought into Deadfire as it will be released there before it goes live on the Default branch. Thanks again everyone!
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	Hey LudereFausto, I'm sorry you are getting such poor performance in this scene. Would you be able to reproduce the issue and then send us the output_log.txt file so we can see what might be going on in the background. If needed, you can find information on where to get this file here. If you could send that file to me at support@obsidian.net along with your forum user name and a link tot his thread as a reference, that would be amazing. Thank you and sorry for the inconvenience this is causing.
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	Hey Guildwriter! Thank you for letting us know about this. I know a bunch of static encounters like this disappear once they've been resolved, so it's likely this is the intended effect, but I'll put in a report to see if they want to make this one still appear on the world map until the people in the encounter are dealt with. Thanks again Guildwriter!
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				Constant Crashing
SChin replied to Jokei's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Jokei, I'm sorry you are getting these crashes. Would you be able to send those files to me at support@obsidian.net so I can attach them to the bug report for the programmer that will be looking into this. He has fixed a lot of these map load error bugs, so yours may be fixed in the upcoming patch, but I'd like to be sure. If you could send the crash.dmp, error.log, and output_log.txt files along with a save where this is occurring, that would be amazing. Thank you Jokei and sorry for the inconvenience this is causing. - 
	
	
				Beguiler Focus Regen Incorrect
SChin replied to nem0's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hey everyone! Thank you for reporting about the Focus regen! I opened a report and sent it to the QA and Systems Design teams to investigate to see what might be going on here. If you discover anything else about this, please continue to post it here as I will be linking this thread to the report to be used as a reference. Thanks Nem0 and Psycho! - 
	Hey PugPug! Thank you for reporting this to us! I created a report based on your findings and sent it off to the QA and Systems Design teams for investigation. If you discover anything else about this, please continue to post it here as this thread will be linked to the report to be used as a reference. Thanks again and sorry for any inconvenience this has caused.
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	Hey Andrea! Look at all of this research! I'll put in a request to see what the Systems Design and Programming teams want to do with this. If you have anything else you want to add to this, please continue to do so as I will be linking this thread into the report to be used as a reference. Thanks again for the help and all that research Andrea
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	Hello Ironik! Thank you for bringing this up! After seeing this post, I started playing around with those keybinds and was confused myself. I put a bug report together and sent it to the Programming team to investigate those Ability keybinds to see what they might do with them. Thanks again for letting us know about this!
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	Hello Sayne, I'm sorry that this is occurring for you. I'll have the team investigate this so they can see about getting a fix. Would you be able to help us by providing your current save file where this is occurring so they can use it during their investigation? If needed, you can find instructions on where to find the save here. If you could either attach the save here or send it to me at support@obsidian.net along with your forum user name and a link to this thread, that would be amazing! Thank you Sayne, and sorry for the inconvenience this is causing.
 
