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Everything posted by SChin
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				Xoti Won't Talk
SChin replied to jangoolie's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hey Jangoolie, I took a look at the report and it looks like they tested this every which way they could think of and can't get this to occur, even with your save files. There are a couple of things I could recommend that might help. The first would be to attempt a repair of the game files or uninstall/reinstall the game to make sure there are no corrupted or missing files that might be causing you this issue. If that doesn't work, then I would ask that you send us an updated save file where we might be able to progress past the conversation, but that won't really fix any underlying issue that you might be having. Please let me know your result and we will go from there. Thanks again Jangoolie. - 
	Hey Acknights, There is not currently a fix on our end with Citrix. I have had reports from other users who said that uninstalling and reinstalling Citrix fixed the issue for them and they were able to use that program and play their Unity based games simultaneously again. I would try the same as those folks, but if you could let me know your result, I would be appreciative so I have more data on resolutions for people. Thanks Acknights!
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				Aloth Approval 2 Dialogue
SChin replied to Jeddaven's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hey Nalyd, We haven't been able to reproduce this issue in house as the relationships seem to be triggering as usual. They are very reliant on progressing through each companion's quest for the triggers as well as critical path triggers. If you believe you have gotten far along enough in these and are still not getting the companion conversations, feel free to send us a copy of your save file so we can take a look into this. If needed, you can find instructions on where the save files are located here. If the file is too large to attach here, please send it to me at support@obsidian.net along with a link to this thread as a reference. Thanks! - 
	Hey Dracul, It looks like the issue you are having was not able to be reproduced in house and we haven't noticed any other reports of this elsewhere. If you are still having this problem, would you be able to provide us with a save file where this issue is occurring? If needed, you can find instructions on where the save files are located here. If the save file is too large to attach in the forums, feel free to send it to me at support@obsidian.net along with a link to this thread as a reference. Thanks Dracul
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				Permanent Ale debuff
SChin replied to Adun's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Adun, I'm sorry you are having trouble with the Ale debuff on your character. If I recall it can take a decent amount of rest time to get rid of the side effects. I loaded your save file and rested once more with Rice in his food slot and the debuff went away. I was hoping you might try this and let me know how it goes for you. I don't want to alter your save file unless absolutely necessary. Thank you Adun, and sorry for the inconvenience this has caused. - 
	Hello Gene, That is a new one for me : / Would you be able to send me a copy of your save file where this is occurring? If needed, you can find instructions on where the save files are kept here. If the file is too large for the forums, please send it to me at support@obsidian.net and I'll get it sent to the team for an investigation. Thank you Gene, and sorry for the inconvenience this is causing your playthrough. P.S. Empowered Fireballs are sooooo good My personal favorite is Empowered Minoletta's Bounding Missiles for the extra missiles and extra damage!
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	Hello Seroster, Thank you for reaching out to us about this issue. The team did their investigation and the Narrative team implemented a fix that is currently being verified to make sure that it will work and that it won't break anything else as a result of the changes. We are hoping to have this fix out as soon as possible to get everyone back on track. It is probably good that you are on the Beta branch as fixes will be coming out there before going out onto the Default branch, so keep an eye in the Beta Patch forum for patch notes. Thanks again and sorry for the inconvenience this is causing.
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				Why don't drugs work?
SChin replied to hollerer's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello everyone! Thank you for reporting the issue and for helping support Hollerer Hollerer, would you be able to send me a copy of your save so we can have some folks test your party and see what might be going on here? If needed, you can find instructions on where the saves are located here. Feel free to post the save here, but if it is too big to post in the forums you can send it to me at support@obsidian.net. Carnifexus, I just want to be sure, but is this the bug you are talking about? https://forums.obsidian.net/topic/98916-chanter-not-actually-chanting-their-phrases/?p=2123942 That one is as you've noticed still unfixed but still being investigated as there are multiple folks who still have this issue. As far as I can see, the programmers are still looking for a way to make this fix work retroactively. The programmer in charge of this one is out today, but I took a message so I can inquire with him when he gets back tomorrow. I sincerely apologize for this issue and the lengthiness this bug has been around. If there are any other questions please let me know and I will answer them to the best of my ability. Thanks again and sorry for the issues you folks have run into. - 
	Hello Brasil, Thank you for bringing this particular issue to our attention! If it wouldn't be too much trouble, would you be able to provide us with a save file where this is occurring for testing purposes? If needed, you can find instructions for locating the save files here. Once we have that, I'll attach it to the bug report for the team to use for their investigation. Thank you, and sorry for the inconvenience this is causing on your playthrough.
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	Hello Deathsmind, I'm sorry you are starting to get poor performance during your playthrough. Would you be able to reproduce the issue and get us the output_log.txt file as well. It should show us what is going on in the background, and I suspect it will show some kind of spam message for what is going wrong. If needed, you can find instructions on how to obtain this file here. Thank you, and sorry for the inconvenience this is causing.
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				Game crash and unplayable
SChin replied to the_mythor's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
For other users with the same issue, I will post the resolution below The most likely reason this is occurring is due to a networking program called Citrix. All other users with this problem mentioned that their Citrix receivers had recently had updates that caused some of their Unity based Steam games to no longer launch properly. Upon rolling back the updates or uninstalling Citrix, all the users were again able to play Deadfire. Hope this helps all you Citrix users! - 
	
	
				Marux Amanth stops leveling up
SChin replied to cbat2k4's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Cbat, I'm sorry you are having trouble with Marux Amanth. I received the files in the email and will put them into a report for the QA and Systems Design teams to investigate. If you discover anything else about this in the meantime, please continue to either post it here or message me in the email thread so I can forward any new information to the team during their investigation. Thank you, and sorry for the inconvenience this is causing. - 
	Hello Weaver! That is a good question! I'll get a report in for this and have the Systems Designers investigate what is going on here. If you figure out what is going on, please feel free to post it here as I will be linking this thread to the report to be used as a reference. Thanks again for the wonderful help Weaver!
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	Hello Morten, I'm sorry you are missing all of these icons. My first thought is that there is a missing or corrupted folder that would normally contain these files. I would first look to repairing your game files or reinstalling the game(after copying your save files to another location) to get all of the game folders and have them in the proper locations. If this does not work, then if you could load the game again and reproduce the issue and send us a copy of your output_log.txt and your save file, that would be great. If needed, you can find instructions on how to obtain these here. If the files are too large to attach here, please send them to me at support@obsidian.net along with your forum user name and a link to this thread to be used as a reference. Thank you Morten, and sorry for the inconvenience this is causing. P.S. Your English is great
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	Hello Maggaen, I'm sorry you are getting these screen freeze issues. There are a few bits of information, that if you could provide, we can take a look at to see what might be causing your particular issue. If you could get the issue to reproduce and then send us a copy of your output_log.txt file along with a save file and a DxDiag report, that would be amazing. If needed, you can find instructions on how to obtain these here. If the files are too large to attach, please send them to me at support@obsidian.net along with your forum user name and a link to this thread to be used as a reference. Thank you Maggaen, and sorry for the inconvenience these freezes are causing.
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	Hey everyone! Thank you for reporting this and for looking so much into it! I put a report together with all the information you provided and assigned it to the Systems Design team for an investigation. If you happen to discover any more about this, please continue to post it here as I have linked this thread to the bug report as a reference for the team during their investigation. Thanks again and sorry for any inconvenience this ability may be causing your character builds.
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	Hello Farleybear, Thank you for letting us know about this issue! We have a couple of people investigating this one as we speak. If you notice anything else about this, please continue to post it here as I will be linking this thread to the original bug report to be used as a reference. Thanks again!
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	Hello again Fireballs, I'd like to have someone take a look at your achievements to see what might be going on here. Would you be able to send us a copy of your global.achievements file along with a recent save file that we could use for testing? The achievement file should be in a folder within your save game folder. If needed, you can find instructions on where these are here. If the files are too large to post here, feel free to send them to me at support@obsidian.net along with a link to this thread as a reference. Thanks Fireballs!
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	Hello Fireballs, I'm sorry you are getting these crashes during your playthrough. i took all the amazing information you provided, put it into a bug report, and assigned it to the Programming team for an investigation. Also, thank you for letting us know you are getting a crash when exiting to Main Menu, otherwise I was thinking it was another transition issue that we have seen before. If you discover anything else about this, please continue to post it here as I linked this thread in the report to be used as a reference. Thanks again and sorry for the inconvenience this is causing.
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				Iconic Projection has no PEN
SChin replied to Delterius's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Delterius! Thank you for bringing this to our attention. I'm not positive of the intention with this, but I'll be putting a report together and assigning it to the Systems Design team to investigate so they know that this is a thing. If you find anything else, please continue to post them so we can continue to make Deadfire better! Thanks again! - 
	Hello HappyCanine, I'm sorry to hear you are having trouble getting Deadfire to start. The only reason we have seen this occur lately is due to a networking program called Citrix. Other users who had this issue reported that there was an update to their Citrix receivers that caused some of their Unity based games on Steam to fail when launching. Those users also reported rolling back the Citrix update or uninstalling the program was able to resolve their issue with launching Deadfire. Would you be able to check to see if this is the issue you are having and let me know the results? Thank you HappyCanine, and sorry for the inconvenience this is causing.
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	Hello theBalthazar, Thank you for letting us know about this! I put a report together and assigned it to the Systems Design team for an investigation. If you discover anything else about this particular issue, please continue to post it here as I have linked this thread to the bug report to be used as a reference. Thanks again!
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	Hello JPK! Thank you for letting us know about this issue. I put a report together and assigned it to the Area Design team for an investigation. I also added the flail to your Wacher's inventory and removed the achievement blocker from the save since I had to cheat the item into your inventory. You should see the updated save file attached the email I sent back. If you run into any other issues like this, please don't hesitate to reach out to us again. Thank you for the help and sorry for the inconvenience this caused.
 
