Aarik D

Just now struggling with this, as I use the same account (my google play accnt) that logs in just fine, then I have 0 chests (other device has 80) so I'm having to figure out why the hell it isn't syncing (same google play account/email.) /off to tech support I go Hey sovery_simple, It sounds liek you are not logged into the same google account. Go into Google Play Games and make sure you are logged into the proper account.

Hey wilhelm, No ETA yet on the release date, but we'll make an announcement when we do.

Hey Peter, Welcome to the forums and thanks for joining us. Could you please tell me your PFID# so I can take a look at your account? You can located your ID# by tapping on the Settings button from the main menu. Thanks a bunch!

Hey Klayan, welcome to the forums. Did you try all the options here on this thread?

Hey guys, This bug has been fixed on our end and will be in the next patch. Thanks!

Hey Saxmaam, Thanks for bringing this to our attention. I have written up a report and we'll investigate the issue further. Thanks a bunch!

Sorry about that Mikazuki, did you launch the game from Google Play Games or Game Center? The problem I have is on a Galaxy S4 (phone). It's definitely not specific to tablets. I also don't know if this is the cause or not, but I did attempt to root my phone awhile back, though it never seemed to have fully worked. AT&T's software updates always fail every time they try to send me one, and rooted apps don't seem to work either. Could that be part of the problem? I've never had any issue with games before though. Is there any way you can update your device? That might be the problem here.

Hey everyone, Sorry for getting to you guys so late. I have reported the issue and we'll investigate it! Thanks a bunch!

Also, make sure that Play Games is up to date.

Hey Polar, I'm not sure what else can be done, usually launching the Game from Play Games does the trick and making sure device sync is enabled, which you have done. When you tap on "Log in" from the top left, and choose your account, that doesn't work as well correct? Did removing your google account and readding it work? You can do that by going into device settings and accounts.

Hey Redgar, Thanks for getting your save file, I'll see what QA can find.

Ska!

My band has a gig this Saturday!

Yeah, thats odd. I am also using a Samsung Galaxy S4 (though its not officially supported) and I had no problems what so ever. Do you have any other Google accounts on your phone? Try removing your PolarTheif ID and then readding it to see if that does anything. Make sure the game is not running in the background when you are doing all of these options.

What device are you using Polar? Addendum: Also, when you said you opened it from the store, did you also try opening it from Play Games, not to be mistaken for the Play Store.

Hey Polartheif, Can you take and upload a screenshot of the main screen so I can see whats going on? Thanks!

Nice! Glad you were able to figure it out!

Hey guys, Elcoderdude is correct, but the bug is that the cards are pre shackled when they shouldn't be. Its just a UI issue and has been reported. Thanks a bunch!

Hey Kgk, Try restarting your device and see if that helps.

Alright, lets try this one more time! I have deleted your progress as well, so you'll have to start the tutorial over again.

Done and done!

Sorry about that Pink. This seem very odd. I wrote up a report about your issue and hopefully we can figure something out. Maybe restarting your device will help?

Hey Jer, I nuked all of your saves on the cloud so you should be good to go. All purchases will be there, so no need to worry about that. Just keep in mind that, since your account has already complete the Story scenarios, you will not receive gold for completing them even though you have a brand new fresh party. Make sure the game is fully uninstalled before opening it again. Thanks!

Are there any software/firmware updates you can check on your device?

Yeah, that is definitely too small. It should be around 270-295 MB. When you uninstalled the game, are you able to access the directory folder and delete everything? As you would on a PC? Lem is a man who waits for no one. The ladies are calling!