cstanick

My apologies for the delayed response regarding this issue. The team released a patch that resolved this bug and others. If you run into any other issues during your time with Grounded, please feel free to submit a support ticket, and we'll work with you to either resolve the issue or get as much information as needed to investigate it.

Hello all! I'm sorry that Grounded isn't letting you all log in correctly to enjoy the game with friends. Since there are some platform-specific fixes, and I'm addressing you all as a group, I recommend submitting a support ticket so that you each can get one on one assistance for this issue. Please make sure to include the following information. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks for your patience while we work to resolve these issues!

Hey Engelschrei! I'm sorry to hear that you and your friend have been dealing with controller disconnects while playing Grounded. Can you please submit a support ticket so that we can log in and investigate this issue and provide you one on one support? This forum is for players to assist each other with known issues, and you might not hear back from anyone depending on the issue. If you decide to submit a ticket, can you please include the following information? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

-Hey Jedi_Gill You can find your save files here. %USERPROFILE%\Saved Games\Grounded Windows 10 If they aren't there, please visit our support site, and click the contact button in the top right. Once a ticket is submitted, you will receive one-on-one help finding these sneaky save files. Cheers!

Hey Ben! I'm sorry to hear that you and your friend have been experiencing disconnects while playing Grounded. At this time, there is no specific date when this will be resolved, but we have been collecting data from players regarding this issue. If you'd like to report this issue to help resolve it, please visit our support page and click the Contact button. Remember to include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey, Piscas12! You should have noticed the changes and the new flying creatures throughout the map. Did you make sure to change the branch in Steam to the Public Test? I'll include a link to the patch notes and instructions on how to do that. This isn't for Grounded, but the same steps apply. 0.6.0 Public Test Patch Notes

Hello everyone! We will be closing this Public Test/Bug Support forum today. Please forward all of your bugs from the Public Test to our Support Page and make sure to include Public Test in the subject. There you will receive one-on-one support for logging the issue and following up with it at a later date. We believe that this will be a more effective way to report the Public Test build bugs and get them to the team so they can get fixes in before the next release. Thanks

Hey phoenixdarkful, I'm sorry to hear that you're trapped in the lab. If you haven't already moved on from that save, you should be able to interact with either the bed, lean-to, or lab bed to unset the current spawn point. Hopefully, this information will be able to help you in this game or a game in the future.

Hmm. That is strange, considering that you do have some foundations side by side. Can you please submit a support request so that we can properly record and investigate this issue? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks!

Oh no! I'm sorry that Grounded lost all of those great buildings and utilities that you and your wife built. We did issue a patch that should prevent things like that from happening in the future. Unfortunately, there isn't anything we can do to restore the progress that was lost. Due to the nature of Game Preview/Early Access, there will be some unfortunate growing pains and setbacks. If you run into an issue like this in the future, can you please submit a support request so that we can add it to our database of issues and work to resolve it? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Hopefully, you and your wife haven't run into any other issues.

Hey DylBitTaylor, I'm sorry to hear that the repair tool isn't working properly for you. We have heard some players are still having this issue. Can you please submit a support ticket so that we can log in and investigate this issue and provide you one on one support? This forum is for players to assist each other with known issues, and you might not hear back from anyone depending on the issue. If you decide to submit a ticket, can you please include the following information? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Has anyone experienced the video error since patch 0.5.1?

Hey Mergaw! I'm sorry that Grounded has crashed when you try to analyze anything in the game. Can you please report this bug to our support team so we can track and investigate this bug? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully, we can resolve this issue for you.

Hey Potato and Nedam! I'm sorry that you've both been dealing with these save bugs. I understand how frustrating it can be to lose hard earned progress. The team is aware of these issues, and they should be addressed very soon in an upcoming update. Grounded is a Game Preview/Early access title, and there will be some unfortunate setbacks and growing pains. If this is something you aren't used to, we recommend returning to the game when it is more stable and less likely to frustrate. I apologize for the inconvenience this save issues have been causing the both of you. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Yep! This forum is for players to assist each other with bugs or other in-game issues. If you use the link, I provided we'll be able to log and track the bug in our system, and you'll also receive one-on-one support for issues that have work arounds or fixes.

Hey Roger, thanks for bringing these to our attention! These are all just placeholder text that didn't get properly translated, and this should be addressed in an upcoming patch. Please feel free to report any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

The team is aware of this issue, and we hoped to have it addressed in a future patch once we get some of the major game-breaking issues resolved. Please feel free to report this bug so we can have as much information as possible to try and resolve it. I apologize for the frustration these regrowing clovers have caused both of you. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Shoob! I'm sorry BURG.L has decided just to ignore you and your friends. He's usually such a friendly robot. I recommend reporting this bug so we can investigate it further. Hopefully, this is something we can get resolved in a future patch. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Amber! The team is aware of the spinning wheel's interactivity issues, and I'm sorry that you've experienced this. Players have reported that holding down the "A" button for a few seconds will allow you to cancel production or retrieve your finished items from the Spinning Wheel. Hopefully, this workaround is effective for you until we can get a fix in. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Luti Kobi! I'm sorry that you've experienced these two multiplayer bugs and that the game lost all of your inventory. Unfortunately, there isn't anything we can do on our end to get your equipment back. The only workaround we have for this issue is to store all of your gear in a chest that the host builds before you log out. I understand how frustrating this can be and please know that save stability is the team's top priority. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hmm. I haven't heard anything specific about it recently; it could be a new bug. Can you please submit a ticket to support so we can look into it. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of the issue. 4. Last thing you did in the game before the issue occurred, if applicable.

The video card memory crash should be resolved with today's 0.4.2 patch. One of our top priorities is to save stability so players won't have to keep worrying about if they lose all of their progress. As you know, the game is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks. If this is something you aren't used to or comfortable with, we recommend coming back when the game is more stable so you can enjoy it without worrying about losing your progress. Please let us know if you run into the memory crash or any other issue. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey everyone! It sounds like you've all experienced a wide variety of save issues. I apologize for the inconvenience and frustration these bugs are causing. Save stability is one of the team's top priorities, and we hope to have some more permanent fixes in a future update. As you know, the game is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks. If this is something you aren't used to or comfortable with, we recommend coming back when the game is more stable so you can enjoy it without worrying about losing your progress. If you haven't already, can you please send in a support ticket regarding these issues? This way, we can effectively record and track these bugs. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

We pushed the hotfix this morning. If you update your game, you should be on version 0.4.2. Please let me know if you are still running into the video memory crash, and please report any other issues you find to our support site. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Kevin! I'm sorry to hear that Grounded isn't working properly on your computer. There are a couple of things we can try to resolve this. First, I recommend making sure your video card and OS are up to date, and if that doesn't work, the next step would be to reinstall the game. Please let me know if either of those steps resolved the issue for you. If you are still dealing with this issue, please send us a support ticket so we can log it into our database for investigation. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.