cstanick

Hey Amber! The team is aware of the spinning wheel's interactivity issues, and I'm sorry that you've experienced this. Players have reported that holding down the "A" button for a few seconds will allow you to cancel production or retrieve your finished items from the Spinning Wheel. Hopefully, this workaround is effective for you until we can get a fix in. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Luti Kobi! I'm sorry that you've experienced these two multiplayer bugs and that the game lost all of your inventory. Unfortunately, there isn't anything we can do on our end to get your equipment back. The only workaround we have for this issue is to store all of your gear in a chest that the host builds before you log out. I understand how frustrating this can be and please know that save stability is the team's top priority. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hmm. I haven't heard anything specific about it recently; it could be a new bug. Can you please submit a ticket to support so we can look into it. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of the issue. 4. Last thing you did in the game before the issue occurred, if applicable.

The video card memory crash should be resolved with today's 0.4.2 patch. One of our top priorities is to save stability so players won't have to keep worrying about if they lose all of their progress. As you know, the game is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks. If this is something you aren't used to or comfortable with, we recommend coming back when the game is more stable so you can enjoy it without worrying about losing your progress. Please let us know if you run into the memory crash or any other issue. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey everyone! It sounds like you've all experienced a wide variety of save issues. I apologize for the inconvenience and frustration these bugs are causing. Save stability is one of the team's top priorities, and we hope to have some more permanent fixes in a future update. As you know, the game is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks. If this is something you aren't used to or comfortable with, we recommend coming back when the game is more stable so you can enjoy it without worrying about losing your progress. If you haven't already, can you please send in a support ticket regarding these issues? This way, we can effectively record and track these bugs. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

We pushed the hotfix this morning. If you update your game, you should be on version 0.4.2. Please let me know if you are still running into the video memory crash, and please report any other issues you find to our support site. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Hey Kevin! I'm sorry to hear that Grounded isn't working properly on your computer. There are a couple of things we can try to resolve this. First, I recommend making sure your video card and OS are up to date, and if that doesn't work, the next step would be to reinstall the game. Please let me know if either of those steps resolved the issue for you. If you are still dealing with this issue, please send us a support ticket so we can log it into our database for investigation. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

The hotfix went live at 11 am PT today. If you run into this issue or others, please send us a support ticket so we can log it in and track the issue. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.

Thanks for letting us know about this building rotation bug! The team is aware of this bug, and it should be resolved in the upcoming hotfix. Please let us know if you run into after the fix is out, and you've updated the game. Thanks for your patience!

I'm sorry that you've all been dealing with this issue. Save stability/cloud saves is one of the team's top priorities at the moment. Some players have reported that if you delete your old saves until you have less than ten, it could also resolve this issue. Please reach out to our official support channel so we can record and investigate these bugs.

Hey RevDEAD! We shutdown the Insider Flight yesterday, and the game should update to the release version. Can you please try and reinstall the game if it hasn't automatically updated and put you on the correct version? Please let me know if you're still not able to get on the current version of the game.

There are some known issues with MP and players not being able to join up with their friends. The team is looking into these issues and will be addressing multiplayer connectivity and fidelity throughout the Game Preview/Early Access phase of development. On which platform do you have the game Epictorch?

Hey Dan Kay! I'm sorry to hear that Grounded isn't working correctly for you on Steam. There are a few things you can try to help resolve this issue. First, I recommend making sure that your OS and video card are both up to date. Next, if you haven't already, I suggest reinstalling the game. If either of those solutions doesn't work, please submit a support ticket so we can record the bug and submit it to the team for investigation.

Hey Skall! I apologize that you've run into the video memory crash on Xbox. The team is aware of this issue, and it should be resolved in a hotfix patch that will be coming soon. Regarding the autosaves, can you please try and adjust their frequency to see if that changes anything? Are your manual saves working correctly?

Hey Razeil! I'm sorry you and your friends have been dealing with this multiplayer bug. The team is aware of this bug, and it should be resolved when the content update drops. Please let me know if you're still having this issue after you've updated the game when it becomes available. Thanks for being an awesome member of the Grounded community!

Hey Weechee! Thanks for taking the time to report this issue to us. This issue should be fixed when the next content update drops. Please let me know if you're still having this issue after you've updated the game when it becomes available.

Does anyone have a screenshot of the video memory error? I'd like to forward it to the dev team for investigation. Thanks

Thanks for taking the time to share your feedback! I'm sorry that Grounded hasn't been saving your game properly, and I completely understand your frustration. The team is hard at work addressing these core issues, and we hope to have them resolved soon.

Hey David! I'm sorry to hear that you've run into these issues while playing through Grounded. Can you please submit a support ticket so we can properly log the issue and track it if you have the time? Make sure to include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. 5. A save file or Gamertag

Hey Airydin! What did you do to the poor fish to make him fly away? Thanks for letting us know about this rogue flying fish in the backyard. Can you please submit a support ticket so we can properly log the issue and track it if you have the time? https://support.obsidian.net/ Click "contact" in the top right.

Hey Nameless! The test server wasn't open when you tried last week, but now it should be available on Steam. We recently closed the Xbox version of the build due to a bug that the community reported, and it will remain closed until the issue is resolved. Please let me know if you still don't see the build on Steam.

The thought of a hidden demonic wolf spider literally sent chills up my spine. Thanks for that. xD

If you don't mind sharing your save files, I can forward them to the team for investigation. The berry/weed stem issue is most likely a desync issue. This is something the team will continue to address and improve through development.

Thanks for reporting this issue, and I'm sorry that you've both experienced it. The team is aware that certain cloud issues remain and have been affecting players. The next content update will have a fix that should finally address this issue. However, if you have been having issues before 0.3.0 your save may be invalid and no longer work with the game. Grounded is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks.

Thanks for letting us know about this issue with BURG.L's quest not completing retroactively. The team is aware of this issue, and it will be addressed in an upcoming patch. However, I can't say for sure if it will apply to games retroactively. We'll have more information when a patch that fixes that issue comes out.