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cstanick

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About cstanick

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    Player Support Specialist

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  1. Hey phoenixdarkful, I'm sorry to hear that you're trapped in the lab. If you haven't already moved on from that save, you should be able to interact with either the bed, lean-to, or lab bed to unset the current spawn point. Hopefully, this information will be able to help you in this game or a game in the future.
  2. Hmm. That is strange, considering that you do have some foundations side by side. Can you please submit a support request so that we can properly record and investigate this issue? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks!
  3. Oh no! I'm sorry that Grounded lost all of those great buildings and utilities that you and your wife built. We did issue a patch that should prevent things like that from happening in the future. Unfortunately, there isn't anything we can do to restore the progress that was lost. Due to the nature of Game Preview/Early Access, there will be some unfortunate growing pains and setbacks. If you run into an issue like this in the future, can you please submit a support request so that we can add it to our database of issues and work to resolve it? 1. Platform (Xbox Console, PC Game Pass, PC
  4. Hey DylBitTaylor, I'm sorry to hear that the repair tool isn't working properly for you. We have heard some players are still having this issue. Can you please submit a support ticket so that we can log in and investigate this issue and provide you one on one support? This forum is for players to assist each other with known issues, and you might not hear back from anyone depending on the issue. If you decide to submit a ticket, can you please include the following information? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can
  5. Has anyone experienced the video error since patch 0.5.1?
  6. Hey Mergaw! I'm sorry that Grounded has crashed when you try to analyze anything in the game. Can you please report this bug to our support team so we can track and investigate this bug? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully, we can resolve this issue for you.
  7. Hey Potato and Nedam! I'm sorry that you've both been dealing with these save bugs. I understand how frustrating it can be to lose hard earned progress. The team is aware of these issues, and they should be addressed very soon in an upcoming update. Grounded is a Game Preview/Early access title, and there will be some unfortunate setbacks and growing pains. If this is something you aren't used to, we recommend returning to the game when it is more stable and less likely to frustrate. I apologize for the inconvenience this save issues have been causing the both of you. Ple
  8. Yep! This forum is for players to assist each other with bugs or other in-game issues. If you use the link, I provided we'll be able to log and track the bug in our system, and you'll also receive one-on-one support for issues that have work arounds or fixes.
  9. Hey Roger, thanks for bringing these to our attention! These are all just placeholder text that didn't get properly translated, and this should be addressed in an upcoming patch. Please feel free to report any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  10. The team is aware of this issue, and we hoped to have it addressed in a future patch once we get some of the major game-breaking issues resolved. Please feel free to report this bug so we can have as much information as possible to try and resolve it. I apologize for the frustration these regrowing clovers have caused both of you. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the g
  11. Hey Shoob! I'm sorry BURG.L has decided just to ignore you and your friends. He's usually such a friendly robot. I recommend reporting this bug so we can investigate it further. Hopefully, this is something we can get resolved in a future patch. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  12. Hey Amber! The team is aware of the spinning wheel's interactivity issues, and I'm sorry that you've experienced this. Players have reported that holding down the "A" button for a few seconds will allow you to cancel production or retrieve your finished items from the Spinning Wheel. Hopefully, this workaround is effective for you until we can get a fix in. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us kno
  13. Hey Luti Kobi! I'm sorry that you've experienced these two multiplayer bugs and that the game lost all of your inventory. Unfortunately, there isn't anything we can do on our end to get your equipment back. The only workaround we have for this issue is to store all of your gear in a chest that the host builds before you log out. I understand how frustrating this can be and please know that save stability is the team's top priority. Please feel free to report this bug and any other issues you run into during your time with Grounded. 1. Platform (Xbox Console, PC Game Pass, PC Steam)
  14. Hmm. I haven't heard anything specific about it recently; it could be a new bug. Can you please submit a ticket to support so we can look into it. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of the issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  15. The video card memory crash should be resolved with today's 0.4.2 patch. One of our top priorities is to save stability so players won't have to keep worrying about if they lose all of their progress. As you know, the game is in Game Preview/Early Access, and there will be some unfortunate growing pains and setbacks. If this is something you aren't used to or comfortable with, we recommend coming back when the game is more stable so you can enjoy it without worrying about losing your progress. Please let us know if you run into the memory crash or any other issue. http
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