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cstanick

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About cstanick

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    Player Support Specialist
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  1. Hello I'm sorry you both have been experiencing crashes when you try and start a game. If you haven't already, I recommend sending in a support request to work with you one on one to either resolve the issue or gather the important details to assist with the investigation. These forums aren't an official bug reporting channel and are for players to help each other out with issues. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Once, again I'd like to apologize for the frustration these crashes have been causing.
  2. Hola Zepto Lamento que hayas estado lidiando con este error de audio. ¿Puede enviar una solicitud de soporte e incluir un clip, si es posible, que resalte el problema? https://support.obsidian.net/contact e incluir la siguiente información: 1. Plataforma (Consola Xbox, PC Game Pass, PC Steam). 2. Juego multijugador o para un solo jugador (si es multijugador, puede indicarnos cuántos jugadores en total hay en el juego y sus plataformas si lo sabe) 3. Descripción del problema. 4. Lo último que hiciste en el juego antes de que ocurriera el problema, si corresponde. Gracias
  3. Hey Noctusxx I'm sorry to hear that you've been experiencing these crashes since updating to The Shroom & Doom update. The team is aware of this issue with Win 7/8 platforms and are working on a fix. We will let players know when the update is available via our social channels and the official Grounded Discord. Thanks
  4. Hey MagicFlyinPotato Thanks for letting us know about this issue! If you haven't already I, recommend putting in a support request so we can look into this issue, as this forum is for players to help each other with issues and not an official place to report bugs. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
  5. Hello LordMaster and Nacki I'm sorry to hear that you've both experienced this inventory bug! There was a nasty bug that was very similar, and we thought it was completely fixed. However, based on what you're both reporting hear it seems like it has resurfaced. Can you please both submit a support request so we can work with you to get the necessary information to the team to help fix this bug? https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks and have a great day!
  6. Hey Force Reaver My apologies that I missed your reply. These forums aren't for bug reporting or official support but for players to assist each other with their issues. However, if you submit a support request, we can work with you one on one to either resolve the issue or gather enough information that could potentially lead to a fix. If you run into any more bugs or issues, please fill out a support request at https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Once again, I apologize for the frustration and inconvenience these multiplayer issues have caused you. Thanks
  7. Hey Vanaques I'm glad you were able to resolve the crashes you were experiencing since updating. Do you mind sharing your dxdiag with me to keep it in case any others run into this issue? If you run into any more bugs or issues, please fill out a support request at https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
  8. Right now, Quartzite can't be analyzed, but it will unlock a recipe when 0.10. is available to all players.
  9. Hello! I'm sorry that Grounded isn't saving the game properly for both of you. If you haven't already, I recommend putting in a support request so we can work with you one on one to gather details that could potentially resolve this bug. Please include the following information. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game, and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before issue occurred, if applicable.
  10. Hello Dyre Ascension! I'm sorry that husky weeds have stopped spawning in your game of Grounded. If you haven't already, I recommend putting in a support request so we can work with you one on one to gather details that could potentially resolve this bug. Please include the following information. 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game, and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before issue occurred, if applicable.
  11. -Hello Jibs Currently, if you're on PC, you can swap the host's save file to a new player to host the game, but please remember if you don't get that save back, any changes you make won't persist since it didn't happen on the hosts save. At this time, there is no way for Xbox players to do this.
  12. Hey Lorin! Since we are a Microsoft Games Studio, there are no plans to bring Grounded to the PS4. That being said, even if you don't own an Xbox, you can still play Grounded on a PC or compatible mobile device using Xcloud.
  13. Hello Ingo Schulz! I'm sorry that you've Grounded hasn't been responding when you try to recycle with the X button. If you are in the blueprint place mode, you should be able to recycle by holding down the X button while looking at a recyclable object. If you're still having difficulties, please free to send in a support request, and we'll look into this issue.
  14. Hello altVitreous! I'm sorry to hear that Grounded isn't allowing you to connect to multiplayer properly. If you're still experiencing this issue, I recommend you contact our support site and report this issue. There we can work with you one on one to try and resolve the issue. I apologize for the frustration that this issue has caused.
  15. Hello Crichton5! I'm sorry to hear that the crow in Grounded appears to have stopped dropping feathers for you. The team is aware of players having difficulty finding feathers that the crow has dropped and have decided to retune those mechanics. This change should be live when The Shroom & Doom update is available to all players.
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