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cstanick

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About cstanick

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    Player Support Specialist

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  1. Hey Nicolas. Thanks for bringing this issue you have been experiencing to our attention. I took a look at your logs, and they are very similar to users that had an issue with Citrix affecting their game. Citrix is a networking program that, for some reason, has been preventing some players from launching some Unity-based games on Steam. Players have let us know that either updating or uninstalling the software that they've been able to fix this issue. I'll leave a link below to helpful thread that helped all the players who ran into a problem with Citrix. https://forums.obsidian.net/topic/108037-crash-directly-when-starting-the-game/?p=2133513 In the meantime, I recommend making sure your video card and O.S. drivers are up to date, even the optional ones. Sometimes a fresh install can help repair damaged or missing files, and so I suggest you try this as well. Please let me know if this resolved the issue.
  2. Hey Erhesar! Thanks for lettings us know about this issue you have been experiencing with Pillars of Eternity II: Deadfire on PS4. I apologize for any inconvenience or frustration this has caused. After looking over the history of this thread, it seems you have tried everything Sony has recommended with the error. Since our publishing partner, Versus Evil handled the PS4 port; I recommend reaching out to them as they are better equipped to help with this issue. I apologize that I couldn't be of more assistance. Thanks and have a good day.
  3. Hey ripe_and_ruin! I'm glad you found a fix to that issue. I will make sure to keep that as a solution if other players have the same problem. Happy adventuring, Watcher!
  4. Once the game crashes, open up the Event Viewer and open the drop-down menu for Windows Logs. Next, select Application, and it will generate a list to the right. Sort the list by most recent and see if there is a Warning or Error that matches up with the time you played the game. Highlight that line item, and it will display some info below. Click on the Details tab and post that information. I apologize it took a while to get back to you, but I hope this information will help.
  5. Hey, jeremycards! I'm sorry to hear that you're experiencing this issue. Thanks for including your hardware info, I'll forward this issue to the development team. In the meantime, I recommend trying to reinstall the demo as sometimes files become corrupted or damaged during install. Since it seems like your drivers are already up to date, I would double-check to make sure your OS is also up to date. These are the only solutions I'm able to offer at the moment. If I hear back from the team, I'll reach out to you. Thanks
  6. Hey Daniel! Thanks for taking the time to report this bug. I've forwarded your screenshots and description of the issue to our developers.
  7. Hey Trippy86! I'm sorry to hear about this issue you're having with The Outer Worlds on PC. Have you tried looking at the Windows Event Viewer after the game crashes? If you haven't, can you please do so? After you look at that information, I recommend turning down all the visual settings to their lowest and seeing how the game performs then. Please let me know if that prevents the crashes, or nothing changes at all. I hope you've been able to stay safe and healthy out there. Thanks and have a good day.
  8. Hey Shagretor! I'm sorry to hear that your game is stuck after the battle with the Oracle of Wael. Can you please submit a ticket to support so we can work with you to get this resolved. Thanks and have a great day.
  9. Hey Milo! Thanks for letting us know about this issue you've been having with Deadfire. It sounds like there is an issue with the games default resolution and your monitor settings. The first thing you can try is after you launch the game, press Alt combined with Enter. This should force the program to full-screen, and then you can adjust the graphical settings from within the game. If that doesn't work, you will need to adjust the settings for the game using Geforce Experience. Open the Geforce Experience, select Pillars of Eternity II: Deadfire from the list of games. After that, look for the wrench icon under the image of the game and select it. A dialogue box will open up to adjust the display settings. Make sure full-screen is selected and set your resolution to 128x720 and save your settings. Now try to start the game and see if the problem is resolved. I'll include a link to the Geforce Experience in case you don't have it and also some images to walk you through the steps.https://www.nvidia.com/en-us/geforce/geforce-experience/download/ If this doesn't resolve your issue or if you have an AMD GPU, please submit a support ticket, and we'll work one on one to help resolve this issue. Thanks and have a good day.
  10. Hey Col1n! Thanks for letting us know about this issue you've been having with Pillars of Eternity II: Deadfire. Can you please submit a ticket to support@obsidian.net and include your save file and a link to this forum post? Thanks Chris
  11. Greetings xcman04! I'm sorry to hear you're experiencing input lag with Pillars of Eternity II: Deadfire. I see that disabling your Steam overlay didn't seem to help at all. Next, I recommend checking the games language settings in Steam for some reason some players are set to no language, and when they set it to English, it solves the problem. To change this right-click on POE II: Deadfire select properties. After that, click on the language tab, and if your game isn't already set to English, select the drop-down and pick English. Lastly, close out of that menu and start the game to see if the problem is resolved. If it isn't fixed, some users mentioned that lowering the polling rate on their mouse has helped with this issue as well. If either of the solutions don't work, please create a support ticket by contacting us at support@obsidian.net as this forum is not an official support channel. I apologize for any inconvenience this issue has caused. Thank you, and have a good day.
  12. Hey dirack! Thanks for letting us know about this issue with Pillars of Eternity II: Deadfire. I apologize for any inconvenience and frustration this issue has caused. After looking over your crash and output_log, it seems like a Citrix issue. Citrix is a networking program that, for some reason, has been preventing some players from launching some Unity-based games on Steam. Players have let us know that either updating or uninstalling the software that they've been able to fix this issue. I'll leave a link below to helpful thread that helped all the players who ran into a problem with Citrix. I hope you are staying safe and healthy! https://forums.obsidian.net/topic/108037-crash-directly-when-starting-the-game/?p=2133513 If the issue persists, please submit a ticket to support@obsidian.net as this forum is not officially a support channel and is more for the community to help each other. Thanks and have a good day.
  13. This is just a friendly reminder that this board is for players to help each other with technical issues and not an official way to contact Obsidian Support. If you're having issues and other players weren't able to help you please feel free to submit a ticket to our support website or support@obsidian.net. There we can work one on one to help resolve your issue. Thanks for taking the time to read this Freelancers and stay safe and healthy out there!
  14. I'm sorry for assuming you were on a PC. Yeah, you're on the correct forums, but the technical support offered here is from players. We didn't handle the console ports of The Outer Worlds that was handled by our friends at Private Division, and they will be better equipped to assist you with this issue. Unfortunately, reinstallation is the first step with console related issues. You can contact them at support@privatedivision.com.
  15. Hey Raven, I'm sorry the game is crashing every time you go into Edgewater. I apologize for the frustration and inconvenience this is causing you. The first thing I would suggest is to uninstall and reinstall the game and make sure your drivers for your video card and OS are up to date. If either of those solutions doesn't help you, please feel free to submit a support ticket, and someone can work one on one with you to help resolve this issue. These forums aren't official technical support and are more for users to help assist other users. Thanks and have a good day.
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