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cstanick

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About cstanick

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    Player Support Specialist

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  1. Hello Camo! I'm sorry to hear that you've been running into this issue that prevents you from completing this quest. I recommend submitting a support request where we will work with you one on one to help resolve the issue. Please make sure to include as much information as possible. Thanks, and I look forward to hearing from you!
  2. I'm sorry that you both have been experiencing this bug that is preventing you from completing the game. I recommend reaching out to Private Division as they are the dedicated support for The Outer Worlds and will be better equipped to assist you. Thanks again for taking the time to report this issue and share the information with us.
  3. Hey Jean Luc! I'm sorry that you've been experiencing these crashes while playing The Outer Worlds: Murder on Eridanos. We recommend reaching out to Private Division as they are the dedicated support for The Outer Worlds and will be better equipped to assist you. Thanks again for taking the time to report this issue and sharing the information with us.
  4. Hello all! I'm sorry you both have been dealing with this annoying hot pouch bug. The team is aware of this issue and will be addressing it when some of the more game-breaking issues are fixed. If you haven't already, please submit a support request so we can get as much information from you to forward to the team to help resolve the issue. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this)
  5. Hey Karen! I haven't seen this issue reported yet, but we'd definitely like to take a look into this. Can you please submit a support request so we can work together to help resolve this issue? Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  6. Hey Dan! I'm sorry that you're still dealing with this crashing issue. If you haven't already, I recommended making sure your drivers and your OS are both up to date, including the optional updates. That specific error seems to be linked to users running Windows 7 & 8 and are missing that specific file. If updating doesn't work, please try this update and let me know if that worked for you.
  7. Hey Cody! I'm sorry to hear that Grounded isn't loading correctly. Can you please submit a support ticket? There we can work with you one on one to try and help resolve the issue. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  8. Hi Crichton! I'm sorry to hear that Grounded isn't launching properly for you on Xbox. If you're still having this issue, I recommend submitting a support request so we can work with you to help resolve the issue. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
  9. Hi Aldebarhan1989! I'm sorry to hear that Grounded has been crashing for you and your friend during multiplayer games. Can you please submit a support ticket? There we can work with you one on one to try and help resolve the issue. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
  10. Hello Prophet! The Larva Blade isn't cutting the Eel Grass because it isn't a Dagger. Currently, only the Peblet Dagger and Spider Fang Dagger can cut Eel Grass.
  11. Hello Shawty! The team is aware of this issue and will address it in an upcoming update. I apologize for the inconvenience this issue has caused. Make sure to join the Grounded Discord to submit your suggestions for the community to review. If a suggestion reaches 35 upvotes, it will be presented to the development team in our community meetings. Even if it doesn't get enough upvotes, the developers like to lurk in Discord and could consider your suggestion. If you run into any other bugs, please submit a support request to receive one-on-one support to help fix the issue or gather infor
  12. Hello everyone! The team is aware of this issue, and we have recently released patch 0.8.2, which should address this issue. If you are still experiencing this bug, please submit a support request, and we'll work with you one on one to help resolve this issue or gather information to forward to the team for investigation. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description
  13. Hey Stormy Soul! I can imagine how terrifying the game could be without combat music. The good news is we recently released patch 0.8.2, which should resolve this issue. If you are still experiencing this bug, please submit a support request, and we'll work with you one on one to help resolve this issue or gather information to forward to the team for investigation. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their p
  14. I'm sorry to hear that you all are running into this issue while trying to launch Grounded. I recommend submitting a support request so that you can each receive one on one support for the issue. This forum and Discord are for players to assist each other and not an official support channel. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). If you are on PC, please include your DxDiag. 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this)
  15. Hi BahamutNeoZero! The team is aware of this issue, and they are looking into a fix. Can you please submit a support ticket with the following information? 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable.
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