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cstanick

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Everything posted by cstanick

  1. I'm sorry that you all have been running into this issue not being able to complete the game at Tartarus. If you haven't already, I recommend reaching out to our publishing partner Private Division as they are the dedicated support for The Outer Worlds.
  2. Hey everyone! I'm sorry that you've all been running into various crashes. If you haven't already, I recommend updating your OS and your video-card drivers. If that doesn't work, please contact our friends at Private Division as they are the dedicated support for The Outer Worlds.
  3. Hey Goggs25! I apologize for the frustration and inconvenience this issue has caused you during your time with The Outer Worlds. I recommend trying to reinstall the game if you haven't already tried. If that doesn't work I would reach out to either Private Division or Xbox as they will be better equipped to assist you with this issue. Hopefully, they'll be able to help you resolve this issue. Thanks, and have a great day!
  4. Hey Arthuro! I'm sorry that you've run into this issue during your time with The Outer Worlds. I recommend trying to reinstall the game and to make sure that you're logged into the right account. If that doesn't work or another player can't help you with this issue, I recommend reaching out to our publishing partner Private Division as they are the dedicated support for the game. Cheers!
  5. I'll get this bug logged in as we haven't seen something like this before. However, the reason we recommend folks to submit a bug report is because, this forum isn't for bug reporting but for players to help each other out with in game issues. If you do end up figuring something out, please don't hesitate to send it to https://support.obsidian.net/contact
  6. Hello Piro! You should be able to change the account you login by hitting Windows + G to open the gamebar. Once in the gamebar click the Gear (Settings), then go to Accounts, and logout. After that you should be able to log into a new account. If this doesn't work, I recommend reaching out to Xbox Support as they are better equipped to deal with Xbox Account issues. Thanks
  7. Hello HollowheadTTV! I'm sorry that you've been running into this random freezing issue during your time with Grounded. Can you please submit a support ticket so we can work with you to gather information to help resolve these freezes? Thanks
  8. I'm sorry you've been running into these crash issues! If you haven't already, please submit a support ticket so we can work one on one with you to gather information to try and help resolve this issue. Thanks
  9. Hello everyone! There is currently a bug with importing games from Steam to the Microsoft Store or Xbox for PC. The team is currently working on fixing this for an upcoming patch. Thanks
  10. Hello BlazzedDonut! You should be able to change the account you login by hitting Windows + G to open the gamebar. Once in the gamebar click the Gear (Settings), then go to Accounts, and logout. After that you should be able to log into a new account. If this doesn't work, I recommend reaching out to Xbox Support as they are better equipped to deal with Xbox Account issues. Thanks
  11. Hello everyone! The crow feathers should be spawning correctly as of patch 0.10.3! Please submit a support ticket if you still aren't finding them in your game. https://grounded.obsidian.net/news/grounded/patch-0-10-3-is-on-it-s-way Thanks!
  12. Hey Madjestik! The team is aware of this issue and are continuing to work on game optimization throughout the Game Preview/Early Access development phase. I apologize for the inconvenience and frustration this issue has caused. Thanks, and I appreciate you taking the time to submit a support ticket!
  13. Hello Jerry! I'm sorry that you and your family have been experiencing issues with Grounded's saves across platforms. Can you please submit a support ticket so we can work with you to gather information and attempt to resolve the issue? Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
  14. Hello everyone! Currently, importing save games to the Microsoft Store/Xbox for PC is not working properly, and the team is working on a fix for an upcoming patch. Keep any out for patch notes and updates on our Grounded Twitter or the Official Ground Page. I apologize for the inconvenience this bug has caused, and if you run into any other issues, please report them to our support team. Thanks!
  15. Hello x360flipx! There is an option to export your save from the Xbox Game Pass PC version of the game when you go to continue. It should inform you of what directory the save is in and then all you need to do is copy that file to your Steam save folder location. You'll find it here if you're using the default location: C:\Users\[Username]\Saved Games\Grounded If you're still running into issues, please contact our support team so we can work with you to try and resolve this issue. Thanks
  16. Hey Emily! I apologize for the frustration that you've been experiencing while dealing with these crashes. Can you please submit a support ticket so we can work one on with you to try and resolve this issue? It sounds like this is related to a connection issue. The team is aware of players dealing with this and they are continually working on network fidelity throughout the Game Preview/Early Access phase of development. Thanks
  17. Hey Dtormala83! I'm sorry that you've run into this issue during your time with Grounded! It sounds like your PC version isn't up to date. You can find out which version you are running in the top right of the main menu. These numbers should match. If you're playing on the Microsoft Store or the Xbox Game Pass app for PC, you'll most likely need to reinstall the game. As sometimes the updates don't activate automatically. If that doesn't end up working, please submit a support request and we'll work with you one on one to try and resolve the issue. Thanks, and have a great day!
  18. Hey everyone! The saves for the Xbox Game Pass for PC version and the Microsoft Store are saved on the cloud, and that is why you can't find your saves locally. The team is aware of the issue that is preventing players from importing their saves from Steam to Xbox Game Pass for PC/Microsoft store and are hoping to have a fix available for players soon. I apologize for the inconvenience and frustration that this issue has caused. For future reference, these forums are for other players to help each other with issues, and you might not always hear from someone. If you have a bug to report, please submit it to https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Cheers!
  19. Hello I'm sorry you both have been experiencing crashes when you try and start a game. If you haven't already, I recommend sending in a support request to work with you one on one to either resolve the issue or gather the important details to assist with the investigation. These forums aren't an official bug reporting channel and are for players to help each other out with issues. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Once, again I'd like to apologize for the frustration these crashes have been causing.
  20. Hola Zepto Lamento que hayas estado lidiando con este error de audio. ¿Puede enviar una solicitud de soporte e incluir un clip, si es posible, que resalte el problema? https://support.obsidian.net/contact e incluir la siguiente información: 1. Plataforma (Consola Xbox, PC Game Pass, PC Steam). 2. Juego multijugador o para un solo jugador (si es multijugador, puede indicarnos cuántos jugadores en total hay en el juego y sus plataformas si lo sabe) 3. Descripción del problema. 4. Lo último que hiciste en el juego antes de que ocurriera el problema, si corresponde. Gracias
  21. Hey Noctusxx I'm sorry to hear that you've been experiencing these crashes since updating to The Shroom & Doom update. The team is aware of this issue with Win 7/8 platforms and are working on a fix. We will let players know when the update is available via our social channels and the official Grounded Discord. Thanks
  22. Hey MagicFlyinPotato Thanks for letting us know about this issue! If you haven't already I, recommend putting in a support request so we can look into this issue, as this forum is for players to help each other with issues and not an official place to report bugs. https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
  23. Hello LordMaster and Nacki I'm sorry to hear that you've both experienced this inventory bug! There was a nasty bug that was very similar, and we thought it was completely fixed. However, based on what you're both reporting hear it seems like it has resurfaced. Can you please both submit a support request so we can work with you to get the necessary information to the team to help fix this bug? https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks and have a great day!
  24. Hey Force Reaver My apologies that I missed your reply. These forums aren't for bug reporting or official support but for players to assist each other with their issues. However, if you submit a support request, we can work with you one on one to either resolve the issue or gather enough information that could potentially lead to a fix. If you run into any more bugs or issues, please fill out a support request at https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Once again, I apologize for the frustration and inconvenience these multiplayer issues have caused you. Thanks
  25. Hey Vanaques I'm glad you were able to resolve the crashes you were experiencing since updating. Do you mind sharing your dxdiag with me to keep it in case any others run into this issue? If you run into any more bugs or issues, please fill out a support request at https://support.obsidian.net/contact and include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this) 3. Description of issue. 4. Last thing you did in the game before the issue occurred, if applicable. Thanks
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