cstanick

Glad to hear that you still have all of your trinkets!

The gold card should unlock when all RUZ.Ts have been defeated. This was an issue when the card system first launched, but it has been fixed since. I recommend checking on the ground below the Hedge Lab for those last few RUZ.Ts. Please feel free to submit a support ticket if you still can't unlock the card. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused you!

Гугл переводчик Привет! Мне жаль слышать, что вы не можете играть в Grounded из-за этих сбоев. Если вы еще этого не сделали, я рекомендую убедиться, что ваша видеокарта и ОС полностью обновлены. Затем попробуйте переустановить игру, так как файлы могут быть повреждены. Если какое-либо из этих решений не работает, отправьте запрос в службу поддержки, чтобы мы могли изучить эту проблему. Обсидиановая поддержка Пожалуйста, включите следующую информацию: 1. Платформа (Xbox Console, PC Game Pass, PC Steam). 2. Многопользовательская или однопользовательская игра (если многопользовательская игра, можете ли вы сказать нам, сколько всего игроков в игре, и их платформы, если они известны) 3. Уровень сложности 4. Описание проблемы. 5. Последнее, что вы делали в игре перед тем, как возникла проблема, если применимо. Спасибо и извините за разочарование, вызванное этими сбоями!

I'm sorry that you've all had issues with the Report Card not working properly. The issue with mutations not being required was not fully addressed in patch 1.0.4, but it should be fixed in patch 1.1. Please let us know if this still isn't resolved after patch 1.1 becomes available to all players. You can also send us a message about any other issues you've experienced in the game as well. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!

I'm sorry to hear that your achievements haven't been unlocking properly while playing Grounded. Please feel free to submit a support ticket, so we can look into this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused!

Hi StevenV12! I'm sorry that you've experienced these issues during your time with Grounded. If you haven't already, I recommend submitting a support ticket, so we can properly investigate these issues. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks

Hi! I'm sorry to hear that you've been experiencing these crashes while trying to play Grounded. There are a couple of things you can try to resolve this issue. 1. Verify that all of your video-card and OS drivers are both fully up to date 2. Reinstall the game as files can become corrupt or damaged Please feel free to submit a support ticket if either of these solutions don't work for you. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!

I'm sorry to hear that all of your pets keep getting stuck in the terrain. Please feel free to submit a support ticket, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks

Can you give me your ticket number, so I can message you directly via our support platform? You can find it at the bottom of our reply email. Thanks!

Hi! I'm sorry to hear that you've run into this issue with BURG.L and not being able to turn in a chip. The 1.1 update fixes BURG.L moving from his outpost in the Oak Lab. I see that you already submitted a ticket, but I would also suggest sending your save, so we can look into this. Thanks, and sorry for the trouble it's caused!

The 1.1 update isn't available to all players and is currently in the PTB phase. To switch to a custom branch in the Steam client, right-click on the game from the library page and select "Properties". Among the available tabs will be the "BETAS" tab. Your beta should be listed in the dropdown menu under "Select the beta you would like to opt into:"

Good news! BURG.L should return once players have access to patch 1.1. Patch 1.1 will release as a public test, and then to everyone after that. Please let us know if BURG.L is still missing once you've updated after the patch becomes available. Obsidian Support Thanks, and sorry for the frustration our wayward acting science manager has caused!

The missing BURG.L issue should be fixed in patch 1.1. Patch 1.1 will be available this week on a public test build and later for all players. Please let us know if BURG.L is still missing once you've updated your game after the patch becomes available. Obsidian Support Thanks!

It appears that you may be missing Microsoft Visual C++ runtime. I'll post a link below that could provide some answers. If you're still having issues with it, I recommend reaching out to Microsoft Support for assistance. https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 Thanks!

The missing BURG.L issue should be addressed in patch 1.1. Patch 1.1 will be releasing sometime this week as a public test and then to everyone in a week or so. Please let us know if you're running into this issue after you've updated your game when the patch is available. Obsidian Support Thanks!

Hi! I'm sorry to hear that you've run into this issue while trying to play Grounded. I recommend submitting a support ticket, so we can investigate this issue. In the meantime, I have one additional question for you. Obsidian Support Are you running the game as an administrator? Thanks!

I recommend trying the following steps, as it seems like the game is using the integrated GPU in your processor. Open the "Nvidia Control Panel." Click "3D Settings" > "Manage 3D Settings." Click the "Program Settings" tab. On the "Global Settings tab," locate and select the "Preferred graphics processor" option. From the list, select "High-performance Nvidia Processor." Click Apply. Hopefully this resolves the issue! If it doesn't, please feel free to submit a support ticket, and we'll look into this issue. Obsidian Support Thanks!

BURG.L being stuck in an unreachable area should be resolved in patch 1.1. Pach 1.1 will release sometime this week as a public test, and then release to everyone in a week or so. Please feel free so submit a support ticket if BURG.L still hasn't returned once the patch becomes available. Obsidian Support Thanks!

I'm sorry that you've run into this issue with Grounded and understand how frustrating it can be. I recommend submitting a support ticket, so we can look into this issue. These forums are for players to help each other with issues, but not an official way to report issues. Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Obsidian Support Thanks

Hello! I'm sorry that you've both run into this issue. I recommend submitting a support ticket, so we can investigate the issue. Obsidian Support Please make sure to include the following: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for any frustration caused by this issue!

Sorry to hear that you've also been affected by this sleep bug within Grounded. Please feel free to submit a support ticket, so we can properly investigate this issue. Obsidian Support Thanks!

Hi! I'm sorry to hear that you've not been able to play Grounded with your friends. I understand how frustrating that can be. There are a couple of other things you can try. I'll post them below. https://support.xbox.com/en-US/help/hardware-network/connect-network/network-ports-used-xbox-live https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-nat-error If either of those solutions don't work, please feel free to submit a support ticket. There we will work with you one on one to gather information related to this issue. Obsidian Support Thanks!

I'm sorry that you both aren't able to sleep in your game. I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support I'm sorry for any frustration caused by this issue.

I'm sorry that you've run into this issue with BURG.L moving to an unreachable location in the lab. This issue should be fixed in patch 1.1. We'll be releasing the public test version of the patch sometime this week. Please feel free to submit a support ticket if BURG.L is still stuck after updating to the PTB or when the patch releases to everyone. Obsidian Support Thanks, and sorry for the frustration that this issue has caused!

Hi! I'm sorry to hear that you've run into this issue with building integrity. I recommend submitting a support ticket, so we can investigate this issue. https://support.obsidian.net/contact Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully we can get this resolved!