
cstanick
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Everything posted by cstanick
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Google Übersetzer Die Freischaltung für den Ressourcenscanner erfolgt nicht im Heckenlabor, sondern beim Aufstieg zum Labor. Wenn Sie es immer noch nicht finden können, reichen Sie bitte ein Support-Ticket ein. Sobald wir Ihren Bericht erhalten haben, werden wir mit Ihnen zusammenarbeiten, um das Problem zu untersuchen. Obsidian-Unterstützung Bitte geben Sie folgende Informationen an: 1. Plattform (Xbox-Konsole, PC Game Pass, PC Steam). 2. Mehrspieler- oder Einzelspieler-Spiel (falls Mehrspieler, can Sie uns sagen, wie viele Spieler insgesamt im Spiel sind und ihre Plattformen, falls bekannt) 3. Schwierigkeitsgrad 4. Beschreibung des Problems. 5. Gegebenenfalls letzte Aktion im Spiel, bevor das Problem aufgetreten ist. Danke!
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Missing save files
cstanick replied to talaq's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello I'm sorry to hear that some folks are still running into this issue. I recommend submitting a support request, so we can investigate this one on one. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused! -
There is currently an Xbox outage that is affecting Grounded. You can learn more details on the Xbox outage here: https://support.xbox.com/en-US/xbox-live-status. You can also sign up for updates and tracking for when the issue is over. I understand how frustrating this can be, but I can assure you that the Xbox team is aware of the issue and is working on it.
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I'm sorry to hear that you all have been experiencing this issue while trying to play Grounded. If you haven't already, I recommend submitting a support request. Once we have your report we will work with you one on one to investigate the issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue may have caused!
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Can't get past character selection
cstanick replied to giftfromargo's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello giftfromargo I'm sorry to hear that you've been experiencing these crashes while trying to play Grounded. If you haven't already, I suggest verifying that your video-card and OS are both fully up to date. If that doesn't work, please feel free to submit a support ticket. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
-Hi Tal Lahat I'm sorry that your nephew has not been seeing the special animation for the Pinch Whacker. This issue could be caused by your nephew running the game at a lower setting if they are on a PC. However, if this isn't the case, I recommend submitting a support ticket. Once we have your report, we'll work with you one on one to investigate the issue and forward the details to our QA team. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and good luck finding a suitable tape!
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Text To Speech stuck on
cstanick replied to mayakazumi's topic in Grounded: Technical Support (Spoiler Warning!)
-Hi Mayakazumi This is an issue I've not seen reported and seems quite peculiar. Can you please submit a support ticket, so we can investigate this issue? Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused! -
-Hello Nauticalue I'm sorry to see that you've run into this frustrating building bug. I recommend submitting a support ticket, so we can investigate this issue. Once we have your ticket we will work with you one on one to investigate this issue, and hopefully develop a solution. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry agin for the frustration that this has caused!
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Oak Lab Doors not opening
cstanick replied to alan.ward1@me.com's topic in Grounded: Technical Support (Spoiler Warning!)
-Hey Alan I'm sorry that you have run into this issue with Grounded and understand how frustrating it can be. Can you please submit a support ticket if you haven't already? Once we have your report, we'll be able to thoroughly investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully we'll be able to get this resolved for you! -
Haze lab Tapes 3 and 5
cstanick replied to Jaron Allen's topic in Grounded: Technical Support (Spoiler Warning!)
-Hey Jaron That issue should have been fixed in patch 1.1. Can you please make sure that your game is fully up to date? If it still isn't appearing in your logs, please feel free to submit a support ticket, so we can investigate this instance of this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused! -
Hi Ambix The team is aware of this issue, and it should be addressed in a future patch. Please feel free to contact our support site if you run into any other issues during your time with Grounded. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks for your patience while we work to resolve this issue!
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Missing Trinket
cstanick replied to Luis1968's topic in Grounded: Technical Support (Spoiler Warning!)
Hey Luis I'm sorry to hear that you've lost your power droplet while playing Grounded. Unfortunately, there isn't a way to get your power droplet back in game. I recommend asking your friends to see if they accidentally took it. Please feel free to submit a support ticket if it still hasn't returned. Hopefully, we can prevent this from happening to other players. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
Mithridatism Not Unlocking
cstanick replied to Spaniardatheart's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello I apologize for the frustration regarding this mutation unlock while playing Grounded. I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully we'll be able to get this resolved! -
Sap Catcher Broken?
cstanick replied to johnpaullavelle's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello I'm sorry to hear that you've all been dealing with this bug regarding the sap catcher. The team is aware of this issue, and it should be addressed in an upcoming patch. Please feel free to reference the Community Issue Tracker to keep up to date on known issues. If you've run into an issue and no other player can help, I recommend submitting a support ticket. Obsidian Support Cheers! -
Hi Mojo I'm sorry to hear that you and your partner are running into these issues while trying to play Grounded together. If you haven't already, can you please submit a support ticket? Once we have your ticket, we will work with you one on one to investigate and hopefully resolve the issue. https://support.obsidian.net/contact Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused!
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Frostbitten Recipe gone
cstanick replied to NoxM89Z's topic in Grounded: Technical Support (Spoiler Warning!)
Please feel free to report the issue if you can't find it in the new location. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
Map icons vanished
cstanick replied to AeonMortis87's topic in Grounded: Technical Support (Spoiler Warning!)
I apologize for any frustration caused by this map bug. The team has not been able to reproduce this bug internally. I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
I'm sorry to see that you've run into this issue while trying to play Grounded. Can you please submit a support ticket? Once we have your request, we'll work with you one on one to investigate and hopefully resolve the issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
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Burgl stuck behind wall
cstanick replied to trevorsliebert's topic in Grounded: Technical Support (Spoiler Warning!)
I'm sorry that some of you are still running into this issue with BURG.L. I recommend submitting a support ticket, so we can re-open this issue and investigate it. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused! -
Multiplayer disconnecting - Grounded
cstanick replied to tillson3's topic in Grounded: Technical Support (Spoiler Warning!)
I'm sorry that you all have been running into this issue. I recommend submitting a support ticket, so we can properly investigate this. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
Hey Teppo I'm sorry to hear that you've run into this issue during your time with Grounded. I understand how frustrating it can be when games aren't working properly. If you haven't already, I recommend submitting a support request, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. I'll be sure to bring up the posting issue with our web dev team. Thanks
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Saves now listed as Unknown
cstanick replied to CrazyCraig321's topic in Grounded: Technical Support (Spoiler Warning!)
I'm sorry to hear that some of you are still running into this issue. Please feel free to submit a support ticket, and we'll look into this issue. https://support.obsidian.net/ Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
Trinket disappearing
cstanick replied to Dead1588's topic in Grounded: Technical Support (Spoiler Warning!)
Glad to hear that you still have all of your trinkets! -
Missing Ruz-T Card - can i respawn them?
cstanick replied to PG813's topic in Grounded: Technical Support (Spoiler Warning!)
The gold card should unlock when all RUZ.Ts have been defeated. This was an issue when the card system first launched, but it has been fixed since. I recommend checking on the ground below the Hedge Lab for those last few RUZ.Ts. Please feel free to submit a support ticket if you still can't unlock the card. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused you!