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cstanick

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Everything posted by cstanick

  1. -Hello Sasha I'm sorry that you've run into these connection issues while trying to play Grounded. I recommend submitting a support ticket if you haven't already. Once we have your report we will work with you to try and resolve the issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
  2. This issue should no longer occur in the 1.2 public test. Please let us know if you're still experiencing these crashes. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
  3. -Hello LyricSeal722490 Are you trying to repair the MIX.R while it's being activated? If so, you can't repair the MIX.R in the middle of the event. Please feel free to submit a support ticket if it isn't repairing after the event has failed. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for any frustration this issue may have caused!
  4. -Hello Yomotoko I'm sorry that you've been running into issues trying to play Grounded online with your friends. My only suggestion based on your report is to verify that you're logging in with the same account that has the Game Pass subscription. If you've already done that or it doesn't work; I recommend submitting a support ticket. Once we have your report we'll work with you one on one to investigate and hopefully resolve the issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration this issue has caused!
  5. -Hello Mega I apologize that I didn't reply to this earlier. Typically this space is for players to assist each other with issues, and not an official bug reporting forum. If you're still having issues, which it sounds like you are. I recommend submitting a support ticket, so we can properly look into this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully this is something the team can look into once we get your report!
  6. -Hi I'm sorry to hear that you both have had issues with your gamepad and Grounded. If you haven't already, I recommend submitting a support ticket so we can look into this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused!
  7. Pets have received some love in the 1.2 update. Please feel free to join the public test and share your feedback! https://grounded.obsidian.net/news/grounded/publictest-1-2 https://grounded.obsidian.net/public-test Thanks!
  8. -Hello linklives1988 I'm sorry to hear that you've been experiencing these crashes while playing Grounded. I understand how frustrating this can be, and hopefully we'll be able to resolve this issue. I recommend submitting a support request, so we can work with you one on one to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry again for the trouble that this issue has caused!
  9. This issue should be fixed now, but please submit a support ticket if you're still getting the same Request Blocked error. Obsidian Support Thanks!
  10. The Request Blocked login issue should now be resolved. Please feel free to submit a support ticket if you're still running into that error. Obsidian Support Thanks for your patience while we fixed this issue!
  11. -Hello I'm sorry to hear that you've both been dealing with Grounded crashing. I understand how frustrating this can be, and hopefully we'll be able to resolve this issue. I recommend submitting a support request, so we can work with you one on one to investigate this issue. In the meantime, I would verify that your video-card and OS drivers are fully up to date. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry again for the trouble that this issue has caused!
  12. -Hello Terain4242 I'm sorry to hear that you've run into this issue with Grounded. If you haven't already, I recommend submitting a support request. Once we have your report, we'll work with you one on one to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. 6. Internet Service Provider 7. Router/Network Hardware Thanks, and hopefully we'll be able to resolve this issue!
  13. -Hello Dazza61 Hmm. I've not seen this particular issue mentioned before. If you haven't already I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and I apologize for any frustration that this issue has caused!
  14. -Hello all I'm sorry to hear that you all have been running into various issues with losing items. I recommend submitting a support ticket, so we can investigate these issues. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that has been caused by this issue!
  15. -Hello Tux1 Thanks for letting us know about these issues with the profanity filter. This is something the team is looking at and we're hoping it should be addressed in the next patch. Please let us know if the filter is still being overly sensitive when that patch becomes available. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and have a great day!
  16. -Hello Maxbatista383 I'm sorry to hear that you've run into this issue during your time with Grounded. If you haven't already, I recommend submitting a support ticket so we can investigate this issue. I'll post instructions below. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused!
  17. Thanks for bringing this to our attention! I'm sorry you've run into this issue with Wendell during your time with Grounded. I recommend submitting a support ticket, so we can work with you to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused!
  18. I'm sorry to hear that you've run into this issue while trying to play Grounded. I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused!
  19. Google Übersetzer Die Freischaltung für den Ressourcenscanner erfolgt nicht im Heckenlabor, sondern beim Aufstieg zum Labor. Wenn Sie es immer noch nicht finden können, reichen Sie bitte ein Support-Ticket ein. Sobald wir Ihren Bericht erhalten haben, werden wir mit Ihnen zusammenarbeiten, um das Problem zu untersuchen. Obsidian-Unterstützung Bitte geben Sie folgende Informationen an: 1. Plattform (Xbox-Konsole, PC Game Pass, PC Steam). 2. Mehrspieler- oder Einzelspieler-Spiel (falls Mehrspieler, can Sie uns sagen, wie viele Spieler insgesamt im Spiel sind und ihre Plattformen, falls bekannt) 3. Schwierigkeitsgrad 4. Beschreibung des Problems. 5. Gegebenenfalls letzte Aktion im Spiel, bevor das Problem aufgetreten ist. Danke!
  20. Thanks for sharing this information! I've forwarded this to our QA team for testing. Cheers!
  21. -Hello I'm sorry to hear that some folks are still running into this issue. I recommend submitting a support request, so we can investigate this one on one. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused!
  22. There is currently an Xbox outage that is affecting Grounded. You can learn more details on the Xbox outage here: https://support.xbox.com/en-US/xbox-live-status. You can also sign up for updates and tracking for when the issue is over. I understand how frustrating this can be, but I can assure you that the Xbox team is aware of the issue and is working on it.
  23. I'm sorry to hear that you all have been experiencing this issue while trying to play Grounded. If you haven't already, I recommend submitting a support request. Once we have your report we will work with you one on one to investigate the issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue may have caused!
  24. -Hello giftfromargo I'm sorry to hear that you've been experiencing these crashes while trying to play Grounded. If you haven't already, I suggest verifying that your video-card and OS are both fully up to date. If that doesn't work, please feel free to submit a support ticket. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
  25. -Hi Tal Lahat I'm sorry that your nephew has not been seeing the special animation for the Pinch Whacker. This issue could be caused by your nephew running the game at a lower setting if they are on a PC. However, if this isn't the case, I recommend submitting a support ticket. Once we have your report, we'll work with you one on one to investigate the issue and forward the details to our QA team. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and good luck finding a suitable tape! 😄

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