
cstanick
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Everything posted by cstanick
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Help!! I'm stuck in loading screen
cstanick replied to zoneoz69's topic in Grounded: Technical Support (Spoiler Warning!)
I'm sorry to hear that you all are running into his issue after you've updated your game. Please feel free to submit a support ticket; so we can properly investigate this issue. https://support.obsidian.net/contact Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks and sorry for the frustration you've all been dealing with! -
Missing Bonus Artwork (Sign Frames)
cstanick replied to Knightmare6's topic in Grounded: Technical Support (Spoiler Warning!)
You'll need an Early Access saved game in your games available to load to have access to that sign set. If you've deleted it they will be gone. Please feel free to submit a support ticket if you still have an EA save and don't have access to the signs. Obsidian Support Sorry for the frustration that this issue has caused you! -
lost my trinkets / dissapeared.
cstanick replied to Lowgor's topic in Grounded: Technical Support (Spoiler Warning!)
-Hi Lowgor Was that the only item you lost from the crash? I know some players have had some luck getting their stuff back by swapping teens. If that doesn't work I recommend submitting a support ticket. Once we have your ticket we'll work with you to investigate this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused! -
-Hi Zooming Shadow I'm sorry that you've had issues loading the public test. I recommend submitting a support ticket so we can look into this issue. While you're waiting for a reply I would also verify that your video-card and OS drivers are both fully up to date. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
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Too many assets for xbox to handle?
cstanick replied to Bricksanity's topic in Grounded: Technical Support (Spoiler Warning!)
-Hi I'm sorry to hear that you all have been running into various performance issues and crashes. Please feel free to submit a support ticket, so we can properly investigate these issues. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the inconvenience and frustration these issues have caused! -
Bug notice for 1.2 public test
cstanick replied to joshualatham714's topic in Grounded: Technical Support (Spoiler Warning!)
This issue should have been resolved in a 1.2 PT patch. Please let us know if you're still running into this issue after you've updated. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
-Hello Sasha I'm sorry that you've run into these connection issues while trying to play Grounded. I recommend submitting a support ticket if you haven't already. Once we have your report we will work with you to try and resolve the issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks!
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Multiplayer Zipline crash
cstanick replied to Lillspydr's topic in Grounded: Technical Support (Spoiler Warning!)
This issue should no longer occur in the 1.2 public test. Please let us know if you're still experiencing these crashes. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks! -
-Hello LyricSeal722490 Are you trying to repair the MIX.R while it's being activated? If so, you can't repair the MIX.R in the middle of the event. Please feel free to submit a support ticket if it isn't repairing after the event has failed. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for any frustration this issue may have caused!
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-Hello Yomotoko I'm sorry that you've been running into issues trying to play Grounded online with your friends. My only suggestion based on your report is to verify that you're logging in with the same account that has the Game Pass subscription. If you've already done that or it doesn't work; I recommend submitting a support ticket. Once we have your report we'll work with you one on one to investigate and hopefully resolve the issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration this issue has caused!
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-Hello Mega I apologize that I didn't reply to this earlier. Typically this space is for players to assist each other with issues, and not an official bug reporting forum. If you're still having issues, which it sounds like you are. I recommend submitting a support ticket, so we can properly look into this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and hopefully this is something the team can look into once we get your report!
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Gamepad Issues on PC
cstanick replied to Shinyman23's topic in Grounded: Technical Support (Spoiler Warning!)
-Hi I'm sorry to hear that you both have had issues with your gamepad and Grounded. If you haven't already, I recommend submitting a support ticket so we can look into this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused! -
constant crashing on series X
cstanick replied to linklives1988's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello linklives1988 I'm sorry to hear that you've been experiencing these crashes while playing Grounded. I understand how frustrating this can be, and hopefully we'll be able to resolve this issue. I recommend submitting a support request, so we can work with you one on one to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry again for the trouble that this issue has caused! -
-Hello I'm sorry to hear that you've both been dealing with Grounded crashing. I understand how frustrating this can be, and hopefully we'll be able to resolve this issue. I recommend submitting a support request, so we can work with you one on one to investigate this issue. In the meantime, I would verify that your video-card and OS drivers are fully up to date. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry again for the trouble that this issue has caused!
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-Hello Terain4242 I'm sorry to hear that you've run into this issue with Grounded. If you haven't already, I recommend submitting a support request. Once we have your report, we'll work with you one on one to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. 6. Internet Service Provider 7. Router/Network Hardware Thanks, and hopefully we'll be able to resolve this issue!
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-Hello Dazza61 Hmm. I've not seen this particular issue mentioned before. If you haven't already I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and I apologize for any frustration that this issue has caused!
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Losing weapons randomly
cstanick replied to deathsoldier11's topic in Grounded: Technical Support (Spoiler Warning!)
-Hello all I'm sorry to hear that you all have been running into various issues with losing items. I recommend submitting a support ticket, so we can investigate these issues. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that has been caused by this issue! -
-Hello Tux1 Thanks for letting us know about these issues with the profanity filter. This is something the team is looking at and we're hoping it should be addressed in the next patch. Please let us know if the filter is still being overly sensitive when that patch becomes available. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and have a great day!
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-Hello Maxbatista383 I'm sorry to hear that you've run into this issue during your time with Grounded. If you haven't already, I recommend submitting a support ticket so we can investigate this issue. I'll post instructions below. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the frustration that this issue has caused!
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Thanks for bringing this to our attention! I'm sorry you've run into this issue with Wendell during your time with Grounded. I recommend submitting a support ticket, so we can work with you to investigate this issue. Obsidian Support Please include the following information: 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused!
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I'm sorry to hear that you've run into this issue while trying to play Grounded. I recommend submitting a support ticket, so we can investigate this issue. Obsidian Support 1. Platform (Xbox Console, PC Game Pass, PC Steam). 2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known) 3. Difficulty level 4. Description of issue. 5. Last thing you did in the game before the issue occurred, if applicable. Thanks, and sorry for the trouble this issue has caused!
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