Everything posted by OEI_Wolf
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Failure to download
Thank you for fielding this question, Dorgrin. If this helped you, zerisan, fantastic. If not, please send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize and thank you for your patience while we work to resolve the issue.
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Dialogue Bugged, Delays 30-240 Seconds (Creepy Staring)
OEI_Wolf replied to Joel D Cornell's topic in The Outer Worlds: Technical Support (Spoiler Warning!)Hey, mharmless, thank you for posting your solution. Joel D Cornell, if this solution doesn't work for you, send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Game wont launch
Hello, ktrain. I'm sorry you're not able to launch the game. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Stuck in workbench when modding (PC)
Hello, otrixx. I'm sorry you've experienced this issue with the workbench. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Dialogues get stuck/lag
Hello, Silverdragon. I'm sorry you've experienced these crashes and dialogue issues. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Issue storing items on ship
Glad you were able to store your equipment. This is a known state of the storage chest aboard the Unreliable, but thank you for passing this along.
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Game stuck after arriving in Byzantium - no way to complete quests
Hello, Maltekk. Killing everyone should still allow you to proceed, as will sneaking. You've made a powerful enemy in The Board. If you feel you've reached this point in the game in error, please send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time.
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Crash to desktop
Hello, Randle206. I'm sorry you've experienced these crashes. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Multiple save files: Can't find save file
Hello, Erunil. I'm sorry your save file has gone missing. Have you checked your users directory to verify that your save is there? Are you creating manual save files, or simply using the autosave feature, because the autosave will get overwritten. I'm logging this issue in case any similar issues crop up. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Turn head bob off?
Hello, Pumpus. I'm sorry the head bob is not allowing you to experience The Outer Worlds. There currently isn't any official way to play the game without that effect occurring. We have our development team looking into it and hope to have a fix for it. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Keys reset to default after game stop and start
Hello, DigiAngel. I'm sorry you're experiencing the loss of your key mappings. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Companion reset, lost all items. Doki Doki behaviour
OEI_Wolf replied to jonnyedm's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hey, jonnyedm. I was able to load your save game and Ydwin's items and the world map are both in bad shape. I've sent this issue, along with your video to our programming team to take a look at. Thank you for your patience while we try to resolve this issue.
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Game crashes after all endings of main game complete
OEI_Wolf replied to evillego6's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Thank you for reporting this evillego6. I've sent your files to our programming team to have a look.
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[Task] Salt in the Wound: Completion and follow-up
OEI_Wolf replied to Oter2k's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Can you send me a save game file for this issue, preferably before the duel? The journal should be updating after the fight and a new quest should begin right after.
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Hard Crash leaving the Archipelago island 1st time
OEI_Wolf replied to Daedelon's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi, Daedelon. I'm curious if you were able to complete all of the quests on the first island: However the crash happened, I'm sending along your output log, so thank you very much for attaching it. Would you happen to have your crash.dmp file handy? You can find this in the folder where your .exe file is located. It will be in a folder with the date of the crash as its title (e.g., 2009-01-03_112553). The easiest way to find it from Steam is to right-click on Pillars of Eternity II: Deadfire in your Games list. Then click on Properites at the bottom of that list. Then select the Local Files tab and select Browse Local Files. This will take you to the folder where the folder with the crash date resides. Open that folder and copy the Crash.dmp file and attach it here. I know this is asking a lot, but it will help us get to the bottom of your crash. Thank you very much for your help.
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Can't fully upgrade Aloth's Leather Armor
OEI_Wolf replied to rone's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi, rone. Thank you for bringing this to our attention. I've sent along an issue to the design team to take a look.
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I can't talk to modwyr
OEI_Wolf replied to stronzolo's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi. stronzolo. Could you please attach your save game file or send it to us at support@obsidian.net so I can take a look at this issue? Please put it to ATTN: Doug RE: Modwyr and I'll have a look and see if I can figure out what's going on. If you are using any mods, please include a description of them in the e-mail or in your reply here. Thank you for your help.
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chanter ability issue.
OEI_Wolf replied to little rogue's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Thank you for pointing this out, little rogue. We're looking into the issue.
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[possible bug] unable to attack ships
OEI_Wolf replied to stronzolo's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)I'm glad to hear it is no longer occurring. Please let us know if it crops up again, as I haven't seen that before and would be interested to figure out what's going on.
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Kalakoth's Minor Blights - crafted scroll doesn't work
OEI_Wolf replied to Silvaren's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi, Silvaren. I was able to craft a scroll of Kalakoth's Minor Blights and it worked as intended. What I did notice, is that it takes an action to fire up. Can you please check and see if your weapon does change to the Blights after five or so seconds? If not, please send me a save game file. Thank you very much for your help.
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No ability tooltips in bestiary
OEI_Wolf replied to Azzinoth224's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi, Azzinoth224. I've sent this to our Design team to see if there's a solution for this. Thank you for your feedback.
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[BUG] Another Lighted Path Bug
OEI_Wolf replied to Flucas's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hey, Flucas. Are you running the latest version of the game? If so, can you please attach your save game and I'll get it looked at. If not, could you install the latest patch and see if that addresses the issue? Either way, I'm sorry you've run into this and thank you for your patience and help in narrowing it down.
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[Bug?] Crown of the Exiled Queen
OEI_Wolf replied to Anarath's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)I don't disagree with you, but there is a very good reason.
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Citzal's Spirit Lance not working with Monk abilities since Forgotten Sanctum
OEI_Wolf replied to soo's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hello, all. We're looking into both this issue and the Whispers issue. Thank you for your patience while we try and resolve them.
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Character's HP instantly disappears without any cause
OEI_Wolf replied to Silvaren's topic in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)Hi, Silvaren. Thank you sending those files along. We'll get an issue entered for this and a fix in as soon as we can identify the issue. Your patience is appreciated.