The cpanel has been updated/altered several times. That's about all I know. 3-4 years ago I did email him with a quick question, and got the usual almost instant reply. But to be fair I haven't done anything with webhosting besides the email addy's (which is re: sign-ins, I don't "social email" at all now) and game screenshots so really haven't kept up/cared to investigate closely. Recently deleted a lot of extraneous software installs too. I've considered eradicating all of it and moving to another webhost just for email access because I like having control over that (never going to use gmail or similar), but honestly, while I'm sure I'll be surfing the net in some lurker form or another until I die, I care less and less about having any actual presence.
I'm going to keep paying for my actual domain names until death tho - if I let them lapse for even one second, someone would take them. crimsonkeep-2104826-1278 doesn't have the same ring.
Crazy how easy it was for me to get certain randomish names back then vs. now, in anything. There was a time when I could even get "CatLady" at most every registration page I signed up for. Try that now.