Runtime error (Win 7 64-bit)

[Garenth]

So I got the game in the mail today, and ever since, I've had nothing but trouble with it.

 

First I had some issues with the installer stopping in the middle of things, so I cancelled it, re-booted and installed it again. This time things checked out but as soon as I tried to launch it I got this error message:

 

 

After that, I thought "I'll just format my drive and re-install Windows, it's about time anyways". When I was done, and had installed the game again, everything seemed to work and the game ran perfectly.

 

The problem is, it only worked ONCE, the next time I tried to launch it I got the same bloody error message. This is really starting to annoy me by now.

 

Anyone have any idea what could be causing this, and more importantly, how I can fix it?

 

Here are my system specs:

 

Intel Core i5 750 @ 2.66GHz

8GB RAM

ATI Radeon HD5870

Windows 7 64-bit

 

/Garenth

Edited May 27, 2010 by Garenth

[Tigranes]

It won't be easy for you to get an answer yet because in most areas of the world the official release date hasn't hit. But hopefully someone will be able to help you soon..

[Bendu]

I don't have a problem with AP on my PC so far (also using Win7 64bit). Maybe you should run the application with administrator rights?

[Garenth]

Maybe you should run the application with administrator rights?

 

Yes, I've tried that but it makes no difference, I still get the same error.

 

I've also tried to uninstall and reinstall the "Visual C++ 2005 Redistributable", using both the file found on the game CD as well as the one from the Microsoft website - no luck there either.

 

This really puzzles me as I've encountered no problems whatsoever running other games on this system... not until now, that is.

Edited May 27, 2010 by Garenth

[Metal_Guitar]

Maybe you should run the application with administrator rights?

 

Yes, I've tried that but it makes no difference, I still get the same error.

 

I've also tried to uninstall and reinstall the "Visual C++ 2005 Redistributable", using both the file found on the game CD as well as the one from the Microsoft website - no luck there either.

 

This really puzzles me as I've encountered no problems whatsoever running other games on this system... not until now, that is.

 

Have you tried the Visual C++ 2008 Redistributable?

 

EDIT: Also did you try the x86 or x64 version of 2005? Might be worth a go.

Edited May 27, 2010 by Metal_Guitar

[Garenth]

Have you tried the Visual C++ 2008 Redistributable?

 

EDIT: Also did you try the x86 or x64 version of 2005? Might be worth a go.

 

After you mentioned it, I installed the x64 verison of the 2005 redistributable (the game installed the x86 by default) but it didn't help. I also made sure I had all of the different packs installed (2005, 2008 and 2010), but no luck there either.

 

I think I'm just gonna put this game aside for now. Thanks to everyone who tried to help though!

[kreese12]

If you are really determined, you could try playing in the game in a 32-bit virtual machine XP, through something like VMWare or Virtual Box. It is not as hard to setup as you might imagine. You'll take a performance hit, but from my experiences Unreal games are all quite smooth running anyways, so it might work out.

 

Google "tinyxp". If you are somewhat computer savvy you should be able to figure it out in less than about an hour I'd estimate.

 

If it works you can just pause the state of the VM, and then just resume it when you want to play.

[The Guildmaster]

Hi Garenth,

 

Googling this problem yielded a lot of hits with a wide variety of software packages but nothing immediately concrete jumped out at me but here's a couple things:

 

- Unfortunately kreese12's suggestion of playing it with a VM may not work. I believe the copy protection will crash the game if it detects itself being run in a VM, but I could be wrong about that.

 

- What anti-virus solution are you using? If you turn it off, does it make a difference?

 

- Did you see the CD-key prompt ever? If so, did the crash occur during that prompt, after you successfully entered it? Do you see a black screen and then a crash, or does it just crash immediately on launch?

 

- Do you have any debugging tools on your computer by chance? Things like Visual Studio or other development software?

 

Reading other people who have had this problem with other games and software products, it usually seems to be related to:

 

- Administrative access is needed to run it (but we don't require it)

- Some other installed software causes it (one guy said his Logitech mouse drivers and HP printer drivers somehow were doing it and when he uninstalled them, it worked [not for AP, for another product])

- Try to reinstall Visual C++ Runtimes (which you did, but try installing both the x86 and x64 versions)

 

Visual C++ 2005 SP1 Redistributable Package (x86) - Links to Microsoft's web site. Even though you have a 64-bit machine, the game is a 32-bit (x86) application.

 

Visual C++ 2005 SP1 Registributable Package (x64) - Links to Microsoft's web site

 

After you install these, check for Windows Updates - it's likely you'll need to download and install a few security updates.

 

- Try installing Microsoft .NET Framework 2.0 (x86) - We don't require it, but that fixed it for someone else on a different software product.

 

[TG]

[Metal_Guitar]

Hi Garenth,

 

Googling this problem yielded a lot of hits with a wide variety of software packages but nothing immediately concrete jumped out at me but here's a couple things:

 

- Unfortunately kreese12's suggestion of playing it with a VM may not work. I believe the copy protection will crash the game if it detects itself being run in a VM, but I could be wrong about that.

 

- What anti-virus solution are you using? If you turn it off, does it make a difference?

 

- Did you see the CD-key prompt ever? If so, did the crash occur during that prompt, after you successfully entered it? Do you see a black screen and then a crash, or does it just crash immediately on launch?

 

- Do you have any debugging tools on your computer by chance? Things like Visual Studio or other development software?

 

Reading other people who have had this problem with other games and software products, it usually seems to be related to:

 

- Administrative access is needed to run it (but we don't require it)

- Some other installed software causes it (one guy said his Logitech mouse drivers and HP printer drivers somehow were doing it and when he uninstalled them, it worked [not for AP, for another product])

- Try to reinstall Visual C++ Runtimes (which you did, but try installing both the x86 and x64 versions)

 

Visual C++ 2005 SP1 Redistributable Package (x86) - Links to Microsoft's web site. Even though you have a 64-bit machine, the game is a 32-bit (x86) application.

 

Visual C++ 2005 SP1 Registributable Package (x64) - Links to Microsoft's web site

 

After you install these, check for Windows Updates - it's likely you'll need to download and install a few security updates.

 

- Try installing Microsoft .NET Framework 2.0 (x86) - We don't require it, but that fixed it for someone else on a different software product.

 

[TG]

 

From past experience all of the .NET Frameworks were a bugger to install properly on W Vista (I haven't had need to install them on W7) but it did fix a lot of CTD, so that too might be worth a go. Ah...the joys of PC gaming.

[Dermi]

- Unfortunately kreese12's suggestion of playing it with a VM may not work. I believe the copy protection will crash the game if it detects itself being run in a VM, but I could be wrong about that.

I don't know about copy protection, but using VM to play any modern 3D game is really poor idea, IMHO. Those machines usually emulate S3 Trio 64 graphic card (hand up whoever remember those ), so it won't even run a game requiring modern 3D hardware. Besides, even if you manage to run the game, the performance will be terrible

 

I would go with installing/reinstalling VC++ redistributables in x86 version, since that's the kind of libraries 32-bit game will look for.

[RobotMan]

I have the same problem as Garenth.

 

similar system specs also, except i use geforce GTX285 and i7..

[Hrimgrimnir]

I have the same problem as Garenth.

 

similar system specs also, except i use geforce GTX285 and i7..

 

 

Also having the same problem

 

My specs:

 

Core2Quad Q6700

8800 GTX

4 GB RAM

Win XP x64

[Letsparty]

same problem (steam version)

activated via internet, game loaded to menu, took a look at the options, got back to main menu and it crashed,

all attempts to restart the game (before and after restart) result in the same error message

 

Win xp x64

qx6700

4 gb ram

gtx285

 

other unreal engine games like ME2 run without problems (both before and after)

[Azzy]

Have you tried deleting just the settings folder, I'm guessing somewhere in documents, if no luck with that you can resort to the usual voodoo rituals with lots of animal sacrifices.

[Letsparty]

It appears the activation is creating the problems

after some experimentation it appears that the culprit for causing the crash is in the

C:\Documents and Settings\"username"\Application Data\SEGA Corporation

and

C:\Documents and Settings\All Users\Application Data\SEGA Corporation

folders

after the removal of both of these folders the game started with the activation again and after ti passed it did not crash on c++ crash

how ever on restart it recreates the same c++ crash

 

the crack in the wild will enable to get to the main menu (far more that the legit exe will allow with this bug ) and to play the intro

 

the folders are for win xp x64 and steam version

[Hrimgrimnir]

Reinstalled both C++ Runtimes and the NET.Framework, still not working.

 

Deleting both application data folders had no effect as well, not even the new "fix" works.

 

Any other ideas?

Edited May 28, 2010 by Hrimgrimnir

[Bluegrass]

Same problem here, running Windows XP64 (starting to really hate the bugger).

 

Specs:

Intel Core2 Duo @2.80GHz

GeForce 9600GT

4MB RAM

Steam Version

 

This is actually the second time this happens, first time was with Space Siege, another game published by SEGA that came bundled with AP through the preorder (sad coincidence). I'd say the copy protection scheme used is the culprit, but it's just a hunch at this point.

[Tigranes]

Seems to be a 64-bit issue; I'm on Win7 32-bit and there's no problem at all. Hell, Bluegrass, my specs are very very similar to yours, only difference is I'm 32-bit and not Steam.

 

From past experience, this error is usually to do with Runtime and/or Net. Framework... though that DRM conflict seems worth looking into.

[RobotMan]

Seems to be a 64-bit issue; I'm on Win7 32-bit and there's no problem at all. Hell, Bluegrass, my specs are very very similar to yours, only difference is I'm 32-bit and not Steam.

 

From past experience, this error is usually to do with Runtime and/or Net. Framework... though that DRM conflict seems worth looking into.

 

From past experience, this error is usually to do with terrible software and no quality control.

[Bluegrass]

@Tigranes

Nice to know, at least it makes the problem somewhat easier to narrow down. There are people playing the game just fine on 64bit systems though, so it's still quite a mystery.

 

This issue pushed me to upgrade to Windows 7 (64bit though). I'll finish setting it up properly, try to run the game then update y'all here. Here's hoping it all goes well.

[Bluegrass]

Quick update: Installed Windows 7 64bit Ultimate (had it in the box for months now, AP was a perfect excuse for dusting it off), installed avast, all security updates, all optional updates, restored my Steam backups, let Steam install VC++ and DirectX and the game is now running as smoothly as it can. I'm blaming the problem on my year old system and all jumbled installations I had to make along the way.

[Tigranes]

Well, at least it's solved for you.

 

You never know with computers, what might fix what...

[RobotMan]

I'm glad it works for you bluegrass, but of all my games and applications only AP does not work. Now i would like to have a solution which does not involve a reinstall.

 

A list of dependencies would be nice for trouble shooting. (so far game relies on VC++, ogg, phisx, openAl and more)

 

Is there a way to diagnose/repair VC++ ?

[Bluegrass]

One more update: I quit the game to post my last reply, went to Nvidia and downloaded the latest drivers for my card (version 197.45 win7 64bit) and tried to run the game again. Surprise, surprise, it crashed! I then proceeded to uninstall all drivers and let Windows install default ones (don't know which version, anyone?) and after a restart the game was running fine again. Hope this helps.

[Deadly_Nightshade]

Well I'll get my copy soon-ish and I'll be able to test the game out on x86 XP, x86 Vista, and x64 Windows 7.

[RobotMan]

Got it to work!!!

 

If you're an Nvidia user and can't start the game, uninstall the physX drivers that installed with your latest video card driver and run alpha protocol through steam. it will install its own version and run. at least in my case.

 

 

non nvidia.... uninstall physx in control pannel and see what happens.

 

cheers!