Everything posted by oei_um
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Radio Free Monarch problem
Hey, Theboydwonder23 I'm sorry for the quest issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Secret lab rosesay
Hey, Vshadow I'm sorry for the quest issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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3840x1080 Resolution - Cutscene/Video Stretching Issue
Hey, Hotkeys I'm sorry for the resolution issue you have run into. If this is a feature you'd like to see come to Outer Worlds, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for playing!
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resolution 5120*1440
Hey, I'm sorry for the resolution issue you have run into. If this is a feature you'd like to see come to Outer Worlds, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for playing!
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Cannot altTab
Hey, fakc I'm sorry you've run into this issue. It sounds like alt+tab is functioning correctly. Though, if you are unable to reach the desktop while the game is running, I'd suggest pressing the windows key to open the start menu. From there, you can navigate either via windows explorer or by pressing the show desktop button on the taskbar to the desktop. Failing those, if I am misunderstanding your issue or it is only happening with Outer Worlds, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for playing!
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Save Files Not Loading
Hey, DrMeatCack I'm sorry for the save issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Xbox One X: Crashing around C&P Factory on Monarch (Possible Spoilers)
Hey, RugaCH I'm sorry for the crash you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Crash to desktop in The Unreliable's kitchen
Hey, Adaiah I'm sorry for the crash you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Crashes fix?
Hey, jef152 I'm glad you were able to fix your issue! If you run into this, or any other issue in the future, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. Thank you for playing!
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Map not loading
Hey, Vadimko I'm sorry for the loading issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Outer worlds
Hey, Josh098900 I'm sorry for the quest issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Broken Reputation
Hey, Justin Wiedrich I'm sorry for the reputation issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Ultrawide 3440x1440 option not available in graphics tab?
Hey, Arthur Salt I'm sorry for the resolution issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Game causing solid colour screen and locking up system
Hey, Jaythulhu I'm sorry for the issues you've run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Controller disconnected and now broken
Hey, hardcoregandhi I'm sorry for the control issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Inventory bug/ not rendering 3d (Not AMD bug)
Hey, Elmaku I'm sorry for the UI issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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bug on weapon viewing screen
Hey, Next2132 I'm sorry for the UI issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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subtitles too small - weapon / dialogue problem
Hey, Jymboh Glad you are enjoying the game! I'm sorry for the UI issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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The Commuter Quest Issues
Hey, Ajamison5579 I'm sorry for the quest issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Constant crashes. Very hard to play. Lot's of lost progress.
Hey, asyranok I'm sorry to hear about all the crashes that you encountered in your time playing the game. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Switching to a different language in game?
Hey, ybzdgd77 I'm sorry for the language issues you are experiencing. Unfortunately, we have no control over the Epic Games Store launcher. Your best bet is to contact their support, which you can find at this link: https://epicgames.helpshift.com/a/epic-games-store-and-launcher/ We apologize again and thank you for playing!
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Saves overwritten, progress gone?
Hey, deadsanta I'm sorry to hear about your loss of saves - that's the worst. Unfortunately, we have no control over Epic Games Store cloud saves. Your best bet would be to reach out to their support for help. You can reach them by following this link: https://epicgames.helpshift.com/a/epic-games-store-and-launcher/ We apologize again and thank you for playing!
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Bug: Companions missing from Unreliable
Hey, nonpareil I'm sorry for the companion issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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Display bug with companion skills and armor bonuses
Hey, Abbzug I'm sorry for the UI issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. We apologize again and thank you for your patience while we work to resolve the issue.
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No continuation
oei_um replied to Zachery Elijah Harris's topic in The Outer Worlds: Technical Support (Spoiler Warning!)Hey, Zachery Elijah Harris Congrats on beating the game! We appreciate your feedback and, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time. Thanks for playing!