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Everything posted by OEI_Ian
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Grog Bug?
OEI_Ian replied to robomiller's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Robomiller, Thank you for informing us of this issue. If you could provide us with a save game of this issue occurring that would help us immensely. Here's a link to where you can find your save game files: https://support.obsidian.net/article/13-where-are-the-save-game-files-stored If you have any further questions please don't hesitate to ask! -Ian -
Hello Mengths, Thank you for informing us of this issue. We are currently investigating the issue and will follow up for further details if necessary. If you could provide a save game file with the issue apparent, that would help us immensely. The save file can be found using this guide: https://support.obsidian.net/article/13-where-are-the-save-game-files-stored We appreciate your support and hope you're enjoying your time in the Deadfire! -Ian
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Freezes and Crashes
OEI_Ian replied to Gregor Eisenhorn's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello again Gregor, I've been informed that we need the .dmp files that come along with these crashes to better understand them. If they are present they should be created in the crash file when the game's pop-up occurs notifying of a crash. If these are present, we would be grateful if you could send them our way. Thanks again for your support. -Ian -
Freezes and Crashes
OEI_Ian replied to Gregor Eisenhorn's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Hello Gregor, Thank you for calling this out to us. We are currently investigating the cause of this issue and hope to have it resolved soon. In the meantime feel free to ask any further questions you may have, and we hope that you enjoy your time in the Deadfire. -Ian -
Temp Tooltip Text in news
OEI_Ian replied to Teukros's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Greetings Teukros, Thank you for calling this out to us, we are currently investigating the issue and hope to have a solution for it in the near future. Please don't hesitate to ask if you have any further questions. -Ian -
4.0.0 News looks a little goofy
OEI_Ian replied to rone's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Greetings Rone, We appreciate you calling this out to us, we are currently investigating the issue and hope to have a solution for it in the near future. Please don't hesitate to ask if you have any further questions. -Ian -
Greetings Fairfax93, I am curious if, as Enoch suggested, the patch fixed this issue. If not we will investigate this issue further and attempt to determine the cause. Thank you very much for your time and consideration. -Ian
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[BoW Bug] The Bridge Ablaze
OEI_Ian replied to Vandal's question in Pillars of Eternity II: Deadfire Technical Support (Spoiler Warning!)
Greetings Vandal and Zbholt, If this issue has been emailed as a support ticket, this will be addressed in full by our staff fielding those issues. If you have any further issues or questions please feel free to ask. -Ian -
[4.0 Beta] Dialog option with Edér in Vilario's Rest disappears
OEI_Ian replied to AndreaColombo's question in Patch Beta Bugs and Support
Hello AndreaColombo, Thank you for calling this out to us. We're currently investigating the issue and hopefully will have a fix for it in one of the upcoming patches. If you have any further questions, please don't hesitate to ask. Also to Handsomenat's point, I do believe this issue is not exclusive to the beta patch. -Ian