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Bought the season pass or daily gold, content did not unlock? Please read this.


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32 replies to this topic

#21
Kgk4569

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Should I do this for the 48 chests whose content disappeared from my vault?


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#22
Zingledorf

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Well, the good news is that my refund was approved almost instantly (through Google Play).  Too bad.  I was enjoying the functional portions of the game.



#23
grievance

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I was one of those that bought the season pass and did not have even access to anything, thanks guys for fixing it all! Love the game!
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#24
Pootjenkins

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I was one of those that bought the season pass and did not have even access to anything, thanks guys for fixing it all! Love the game!

So did Tech support respond to you or did it just start working?



#25
geelpete

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I bought the season pass last week and didn't have access to the cards.  I tried all the suggested fixes, no luck.  I emailed customer service about it and exercised a little patience.  They managed to fix the issue and generously refunded some gold I'd spent unlocking the first adventure and a character (using all in-game earned gold).

 

I was a little bummed over the weekend, but I'm super happy now.

 

Though I was kind of enjoying the challenge of earning enough gold to unlock future expansions and characters...

 

Anyway, solid customer service.  


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#26
PinkRose

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I also got everything I bought within a day.
They do listen and are working very hard.

Edited by PinkRose, 04 May 2016 - 05:25 PM.


#27
Hannibal_PJV

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Thumbs up!

#28
jtrowell

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Same here, support fixed the problem and my season pass is now unlocked, thank you.



#29
Sweet_Sadie

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The fix for the daily gold is in 1.0.3, but for my iPad, the latest available version is 1.0.2

Any idea when 1.0.3 for the iPad will be available?

Thanks, Sadie
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#30
icdumppl

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The fix for the daily gold is in 1.0.3, but for my iPad, the latest available version is 1.0.2
Any idea when 1.0.3 for the iPad will be available?
Thanks, Sadie

1.0.3 isnt released till early next week....

We just got the patch notes today

Edited by icdumppl, 18 May 2016 - 08:16 PM.


#31
iammikeDOTorg

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Anyone else finding daily gold to be broken again after the patch? I think I've been able to collect once since it. Last night it said 1 hour until I collect. Went to bed, login today, and it says 7. I know my gold count pretty well and it's pretty much not increased aside from earned gold since the patch. Pretty frustrating experience. Definitely not buying gold again as this is the 2nd time I'm having issues.

#32
Aarik D

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Hey everyone, 

 

There is indeed a bug with daily gold and we're working on a fix asap. Sorry for the inconveniences.



#33
da_mayor

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See this topic to see how to contact Obsidian about this.






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