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Aarik D

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  1. Aarik D's post in [Paritally RESOLVED?] Pillars of Eternity II: Deadfire - Ultimate Fig Edition does NOT contain Explorer Pack? (still lacks other unique fig bonusses?) was marked as the answer   
    Hey everyone!
     
    Apologies for the inconveniences, there were some issues with the keys, but we're fixing the problem as we speak.
     
    Ultimate Fig Edition will receive the the Explorer's Pack. 
    Premium Fig Edition will receive the 2 in-game items, (Cosmo and the Tricorn hat)
     
    I hope that clears that up. 
  2. Aarik D's post in Lost All Purchases was marked as the answer   
    Hey Gumrucker,
     
    I wasn't able to find any emails by you in our support emails, but I was able to locate your old account and transferred all of your purchases over to your new account along with your gold amount. Re-adding the bundle will allow you to continue playing where you left off. 
     
    Thanks! 
  3. Aarik D's post in game won't start after patch to 1.1.6 was marked as the answer   
    Hey guys, 
     
    Just to update you all on the issue, we are currently testing the new build right now and will be uploading it to Google Play within a few hours.
     
    Thanks for being so awesome and patient with us!
     
    Update: Hey everyone, another status update: We will be working on a new patch that includes the fixes for older Android devices, as well as some progression breaks. Unfortunately, there will not be a build released today, so I'll do my best to keep updating your guys on the matter. We apologize for the inconvenience. 
     
    Update 2: Users who have purchased Daily Gold will be compensated
     
    Update 3: Marking this as solved so it will be pinned to the top for ease of reading.
     
    Update 4: Releasing hotfix patch tomorrow morning!
     
    Update 5: Build 1.1.6.1 is currently being process, should be live within the next few hours. Patch notes posted here.
  4. Aarik D's post in Game frozen! was marked as the answer   
    Hey runslikeawelshman,
     
    Please uninstall and reinstall the game. That will remove your quest mode data that is stored on your device. All of the other data is stored in the cloud, so don't worry about losing any of your characters or purchases. 
  5. Aarik D's post in Can't make in-app purchases--payment does not process was marked as the answer   
    Hey O'saurus,
     
    Try logging out of your Gamecenter account and then log back in and see if that helps.
     
    Thanks!
  6. Aarik D's post in Not receiving full reward from store purchase was marked as the answer   
    Hey everyone,
     
    We're looking into why some purchases are not being processed correctly. Please email support@obsidian.net with your PFID# or Username #xxxx and a copy of your receipt. It would be helpful if you also included how you purchased the items. (Google Wallet, Credit, Debit, PayPal, etc).
     
    Thanks!
  7. Aarik D's post in [Bug] Wand of Enervation does not give 4 + 1d4 when used by a hero with Arcane was marked as the answer   
    Hey guys! 
     
    Just wanted to let you guys know we are on the case and will be fixed in the next patch.
     
    Thanks a bunch!
  8. Aarik D's post in Wand of Enervation was marked as the answer   
    Hey LordCharnado,
     
    Thank you for bringing this issue to our attention. Fortunately this is a known issue and we are working on a fix for the next patch.
     
    Thanks again!
  9. Aarik D's post in [Bug] Major Cure switches the active hero was marked as the answer   
    Hey TheChemist30,
     
    I'll write up a bug report and we'll investigate it further. Thank you for being to detailed in your repro steps! We really appreciate it.
     
    Thanks!
  10. Aarik D's post in Crash on quest mode against Nualia was marked as the answer   
    Uninstalling would delete your local data and possibly fix your quest mode. The only thing you would lose is the Quest Mode Save. Character data, Story Mode Saves, gold, and purchases are all stored in the cloud. 
  11. Aarik D's post in Redeeming Humblr Bundle Codes was marked as the answer   
    Hey guys,
     
    We've made obtaining your codes even easier and can be down at your own leisure. 
     
    Just follow the instructions here: http://pathfinder.obsidian.net/redeem
     
    Thanks!
  12. Aarik D's post in Unable to start new party after tutorial -game breaking was marked as the answer   
    Hey guys,
     
    The patch is in review right now so it should be up within the end of the day. The fix will be retroactive, so you won't have to do anything. BUT! If you can't wait for the patch, you can just reinstall the app and you can continue off right after the tutorial.
     
    You can find the patch notes here: http://forums.obsidian.net/topic/88700-patch-notes-for-update-1038/
     
    Hope that helps!
  13. Aarik D's post in Quest Mode not loading was marked as the answer   
    I would have to delete your quest mode save from our cloud and then you will have to uninstall your game. After you reinstall, it should remove your quest mode along with your quest mode characters. So you will be starting again from scratch. Your story mode should remain unaffected. 
  14. Aarik D's post in Lost all gold was marked as the answer   
    Hey guys,
     
    Sorry about the inconveniences. It sounds like you are either not connected to your account or you a different account.
     
    Please close out the game completely and then go into Gamecenter or Google Play games and make sure you are signed into the correct account. Then launch Pathfinder Adventures while are you in Gamecenter or Google Play Games. 
     
    It may also help if you sign out of your Gamecenter/Google Play Games account and sign back in.
     
    Hope that helps! Please let me know if there is anything else I can do for you.
     
    Thanks a bunch!
  15. Aarik D's post in Lost 2 chests - Froze when opening was marked as the answer   
    Hey firestormkirby,
     
    Looking into your account, the chests opened up correctly and added the cards to your vault. just the animation bugged out.
     
    Last 2 chest you opened:
     
    Chest 1
    Blessing of Sivanah
    Venomous Dart +2
    Wounding Spear Axe +1
    Favor of Shelyn
     
    Chest 2
    Kohl of Uncanny Discernment
    Superior Leather Armor
    Shortsword +3
    Frost Battleaxe +1
     
    Thanks!
  16. Aarik D's post in Daily gold not working. was marked as the answer   
    Hello Yarl,
     
    Are you saying that you purchased the daily gold and it never activated? Or do you mean to say that it is active and it wont allow you to collect it? Can you please email support@obsidian.net with your PFID# (located in settings menu) and a copy of the receipt?
     
    Thanks!
  17. Aarik D's post in Chest bug was marked as the answer   
    Hey everyone,
     
    Sorry about that. It's most likely a UI issue and you still have the cards, but could you please post your PFID# so we can take a look at your accounts? The PFID# is located in the settings menu at the bottom.
     
    Thanks a bunch!
  18. Aarik D's post in General Store closed, item not awarded, locked up was marked as the answer   
    Hey everyone,
     
    I am merging this thread as its has been reported on the forums many times. We have fixed the issue on our end and it will go out in the next patch. 
     
    Thanks a bunch!
  19. Aarik D's post in Are Treasure Chests bugged? was marked as the answer   
    Hey guys,
     
    I made a comment on another thread http://forums.obsidian.net/topic/87611-chest-drop-issue-has-anyone-unlock-these-cards-in-gallery/page-2?do=findComment&comment=1821070. We are looking into it and Nathan will jump on later to comment on this issue.
     
    Thanks a bunch!
  20. Aarik D's post in new device - can't select old parties was marked as the answer   
    Hey bryond,
     
    Have you tried going back to the old device and completing a turn? That would update the save cloud and you can move over to your new device and see if that uploads it correctly. 
     
    Thanks!
  21. Aarik D's post in the game login, but still ask for login when clicks on Continue was marked as the answer   
    Hello xknow,
     
    See if this works for you.
     
    1. Enable syncing (can be quickly enabled via sync icon from the Android swipe down menu).
    2. Open Google Play Games app
    3. Swipe from the left to open Play Games' menu and select 'My Games' (might have to select 'All My Games' on next screen).
    4. Select Pathfinder Adventures and then launch the app from the red play button on the right side.
    5. You should now be able to log in! (You may have to accept a sync request from the swipe down menu or tap the 'Link Social Gaming Network' button for it to work)
     
    Thanks!
  22. Aarik D's post in Lost all character progression because of version bug was marked as the answer   
    Alright, lets try this one more time! I have deleted your progress as well, so you'll have to start the tutorial over again.
  23. Aarik D's post in Versions don't match but no update available was marked as the answer   
    Hey JWoflenator,
     
    Sorry about that, earlier this morning the patch went live, but there was an issue with the App Store not allowing to update the game which has been fixed.
     
    Thanks again.
  24. Aarik D's post in Broken Game State was marked as the answer   
    Hey relasine,
     
    Sorry about the bug, we are looking into it now. Thank you for posting all that information. Deleting your party and creating a new one using experienced characters should not remove your progress or the cards you have collected. Under the experienced tab, do you happen to have more than 1 of the same characters?
     
    Thanks.
  25. Aarik D's post in Dropped to zero gold. was marked as the answer   
    Hey everyone!
     
    Sorry for the inconveniences, please check this thread I answered. http://forums.obsidian.net/topic/87272-all-my-gold-disappeared-as-well-as-my-treasure-items/
     
    Thanks a bunch!
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