I have a new iMac less than three months old. This game constantly has screen issues, half the screen is water half is land. Dialogue doesn't load properly on the screen, level up text doesn't load, voices cannot be heard. What is going on? I requested a refund and have been denied because I played for 5 hours. Half of that was spent trying to work around the bug issues, reloading the game. Waiting on the screen to load, hoping that it would work. I paid for the 59.99 package. This is insane. Ive attached a screenshot, I have more but they are more than 510kb.... I'm waiting on the second refund attempt and if that doesn't work I will post more until this is fixed.

Update: now the game DOESN'T WORK AT ALL. It won't even load. I have a NEW Mac. fully updated. 

Thanks for all the help, Obsidian. And if you couldn't tell, that is sarcasm.

Uninstalled and reinstalled the game thanks to no one. It didn't help. Thanks for taking my 60$ for free. You're welcome.

Seriously, no one is going to help? No tech support from Obsidian? I know you are seeing my posts so what is the deal? So I just eat the 60$ right?

This is my second post in hope that SOMEONE will help please. I paid 60$ for this game that I cannot even play. Black screen, partial loading, names don't generate, dialogue doesn't generate, sounds randomly disappear, there are just so many issues with this game and NO ONE WILL HELP ME. I have done EVERYTHING it says to do in the tech support section. I have a NEW IMAC, NEW NEW NEW. Updated EVERYTHING. My specs meet game requirements. I cannot play this game!! I have done the beta version, I have uninstalled and reinstalled, I have changed the frame rate, adjusted the graphics settings EVERYTHING your tech support says to do I have done and SHOULDN'T have to. Seriously we shouldn't have to adjust our own settings on YOUR GAME.

How are other unity games working, if you have any?

How are other unity games working, if you have any?

No I have other PC games, all working top notch.

 

How are other unity games working, if you have any?

No I have other PC games, all working top notch.

 

 

I mean unity engine games in particular.

 

Have you seen this thread: https://forums.obsidian.net/topic/97377-how-to-report-a-bug/

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

 

 

How are other unity games working, if you have any?

No I have other PC games, all working top notch.

 

 

I mean unity engine games in particular.

 

Have you seen this thread: https://forums.obsidian.net/topic/97377-how-to-report-a-bug/

 

 

yes I've seen that thread and all the others on the support page, it has a list of issues and steps to resolve those and it didn't work for me. And no I don't have other unity games. I haven't been able to upload my log file here though, it is grayed out.

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

Thank you both, I am just happy to get some kind of response from someone. Steam support isn't helping and Obsidian support still hasn't answered my email.

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

 

I may be confused here, but if you say you've got the PC version of PoE 2, how is it you're not running Windows?  That was the purpose of my first question, whether you're running Windows from Boot Camp or not.

 

If you're actually running the Mac version of PoE 2, then we're back to my original advice:  since you're trying to run this on the bare minimum specs for Mac, that's probably why it's not running right.  Remember that running the PC version of this game on its bare minimum requirements is causing all sorts of problems ranging from... well, let's just say they're similar to your problems.

 

One last question:  you also claimed that you've got a "NEW IMAC, NEW NEW NEW", but your own specs screenshot indicates the unit was made in 2013.  Uh, that's not new...

Edited July 9, 20187 yr by Crispy81

What happens if you try running the game in a new user account? Same issues? I remember having a bizarre issue in a Unity game (Kerbal Space Program I think) that came down to some third-party font incompatibility, iirc. 

 

 

There's a sticky topic about known nVidia problems they're working on (although they say the issue is with higher end cards). You may just have to wait for more patches. If you can't get it to work and can still refund it, I'd do that. The game will be fixed in a year and all the DLC will be out.

Edited July 9, 20187 yr by FuzzyPuffin

 

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

 

I may be confused here, but if you say you've got the PC version of PoE 2, how is it you're not running Windows?  That was the purpose of my first question, whether you're running Windows from Boot Camp or not.

 

If you're actually running the Mac version of PoE 2, then we're back to my original advice:  since you're trying to run this on the bare minimum specs for Mac, that's probably why it's not running right.  Remember that running the PC version of this game on its bare minimum requirements is causing all sorts of problems ranging from... well, let's just say they're similar to your problems.

 

One last question:  you also claimed that you've got a "NEW IMAC, NEW NEW NEW", but your own specs screenshot indicates the unit was made in 2013.  Uh, that's not new...

 

 

Hm, you know that is a good question. I bought this Mac 4 months ago. New according to amazon. I had no idea. You can tell how computer savvy I am. My reasoning is that if you've developed a game meeting those minimum requirements should be enough to actually be able to play the game. Thank you for pointing that Mac error out I'm not a happy camper right now. I am using the Mac version, not the windows version. Also, if the developer is going to sell a game at this price and claim the minimum requirements for that game are enough, but the game doesn't run, then give me my money back. I want to play this game. It's the PRINCIPLE of it. It doesn't work. Just give me my 60$. That 60$ refund isn't going to hurt Obsidian. Seriously.

What happens if you try running the game in a new user account? Same issues? I remember having a bizarre issue in a Unity game (Kerbal Space Program I think) that came down to some third-party font incompatibility, iirc. 

 

 

There's a sticky topic about known nVidia problems they're working on (although they say the issue is with higher end cards). You may just have to wait for more patches. If you can't get it to work and can still refund it, I'd do that. The game will be fixed in a year and all the DLC will be out.

I've tried the Nvidia solutions but I don't think my graphics card is considered high performance like it says on the support page. It didn't work anyway. I have no choice but to wait and just flush that money down the toilet. Thanks for responding though

Just in case you havent already used this resource, https://support.obsidian.net/ has a FAQ, but more importantly, it has a "contact" link which allows you to send an email and attached any save files / game logs / whatever they need.

 

 

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

 

I may be confused here, but if you say you've got the PC version of PoE 2, how is it you're not running Windows?  That was the purpose of my first question, whether you're running Windows from Boot Camp or not.

 

If you're actually running the Mac version of PoE 2, then we're back to my original advice:  since you're trying to run this on the bare minimum specs for Mac, that's probably why it's not running right.  Remember that running the PC version of this game on its bare minimum requirements is causing all sorts of problems ranging from... well, let's just say they're similar to your problems.

 

One last question:  you also claimed that you've got a "NEW IMAC, NEW NEW NEW", but your own specs screenshot indicates the unit was made in 2013.  Uh, that's not new...

 

 

Hm, you know that is a good question. I bought this Mac 4 months ago. New according to amazon. I had no idea. You can tell how computer savvy I am. My reasoning is that if you've developed a game meeting those minimum requirements should be enough to actually be able to play the game. Thank you for pointing that Mac error out I'm not a happy camper right now. I am using the Mac version, not the windows version. Also, if the developer is going to sell a game at this price and claim the minimum requirements for that game are enough, but the game doesn't run, then give me my money back. I want to play this game. It's the PRINCIPLE of it. It doesn't work. Just give me my 60$. That 60$ refund isn't going to hurt Obsidian. Seriously.

 

 

To be honest, I would see about returning the Mac if it's still possible (I think Amazon gives you up to 3 months for certain hardware? I know I once returned something around 4 months after purchase and all it took was a chat with one of their reps). Apple got some flak recently for not having updated its iMac line in years and continuing to sell machines with outdated specs as "new". You could have a high end gaming rig for that kind of money.

 

As for Deadfire, I would contact Obsdian technical support directly as Gfted1 said. If the game doesn't run, I'm sure someone will make it right if you get into contact with a real person.

 

 

 

 

 

 

 

To be honest, I would see about returning the Mac if it's still possible (I think Amazon gives you up to 3 months for certain hardware? I know I once returned something around 4 months after purchase and all it took was a chat with one of their reps). Apple got some flak recently for not having updated its iMac line in years and continuing to sell machines with outdated specs as "new".

 

That's the Mac Mini and Pro, not iMac, which have new versions. If a 2013 iMac is listed as "new" on Amazon, that's on Amazon or the third party seller. 

 

OP, did you ever try running the game in its own fresh user directory? That's a good troubleshooting step.

Edited July 11, 20187 yr by FuzzyPuffin

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

Well there's your problem.

your playing on a mac what do you expect

 

 

 

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

 

I may be confused here, but if you say you've got the PC version of PoE 2, how is it you're not running Windows?  That was the purpose of my first question, whether you're running Windows from Boot Camp or not.

 

If you're actually running the Mac version of PoE 2, then we're back to my original advice:  since you're trying to run this on the bare minimum specs for Mac, that's probably why it's not running right.  Remember that running the PC version of this game on its bare minimum requirements is causing all sorts of problems ranging from... well, let's just say they're similar to your problems.

 

One last question:  you also claimed that you've got a "NEW IMAC, NEW NEW NEW", but your own specs screenshot indicates the unit was made in 2013.  Uh, that's not new...

 

 

Hm, you know that is a good question. I bought this Mac 4 months ago. New according to amazon. I had no idea. You can tell how computer savvy I am. My reasoning is that if you've developed a game meeting those minimum requirements should be enough to actually be able to play the game. Thank you for pointing that Mac error out I'm not a happy camper right now. I am using the Mac version, not the windows version. Also, if the developer is going to sell a game at this price and claim the minimum requirements for that game are enough, but the game doesn't run, then give me my money back. I want to play this game. It's the PRINCIPLE of it. It doesn't work. Just give me my 60$. That 60$ refund isn't going to hurt Obsidian. Seriously.

 

 

To be honest, I would see about returning the Mac if it's still possible (I think Amazon gives you up to 3 months for certain hardware? I know I once returned something around 4 months after purchase and all it took was a chat with one of their reps). Apple got some flak recently for not having updated its iMac line in years and continuing to sell machines with outdated specs as "new". You could have a high end gaming rig for that kind of money.

 

As for Deadfire, I would contact Obsdian technical support directly as Gfted1 said. If the game doesn't run, I'm sure someone will make it right if you get into contact with a real person.

 

 

 

 

Steam finally looked at all my files and gave me a refund. I had no idea about the iMacs and the return policy was only 90 days. I emailed obsidian support five days ago an no response, so. I got my money back now on to a different game.

 

 

 

 

 

 

To be honest, I would see about returning the Mac if it's still possible (I think Amazon gives you up to 3 months for certain hardware? I know I once returned something around 4 months after purchase and all it took was a chat with one of their reps). Apple got some flak recently for not having updated its iMac line in years and continuing to sell machines with outdated specs as "new".

 

That's the Mac Mini and Pro, not iMac, which have new versions. If a 2013 iMac is listed as "new" on Amazon, that's on Amazon or the third party seller. 

 

OP, did you ever try running the game in its own fresh user directory? That's a good troubleshooting step.

 

 

No but it's too late now, steam finally came through with a refund. But thank you!

 

 

If you're running Windows, do you have it configured to boot on its own using something similar to Boot Camp or Parallels, or are you somehow running this in an emulated mode like with "GeForce Now"?

 

If it's the latter, it doesn't surprise me at all that there are compatibility issues.

I am not running windows. I use a Mac.

 

Well there's your problem.

 

 

Man why so many Mac haters lol

Edited July 11, 20187 yr by Psychified