SChin

Hey @Noqn, Sorry you're running into this blocker issue. I reached out to our team about the issue and they think you should be fixed now. Would you mind trying your post again? If it doesn't work, would you mind taking a screenshot of what you are trying to post? It seems certain things being input have been causing some issues, so we are making sure to allow for that once we know what is triggering the blocker for people. Thanks a ton and sorry again for the trouble with the postings.

Hey everyone! The latest version of the forums went live this morning around 8:15AM PT. Please let us know if you continue to have any issues now that we have rolled out all our fixes and we will look into what we can do to fix things for you Thanks again for your tremendous patience and assistance with these issues that arose over the holiday break

Hey ya'll! A bunch of issues including Firefox not working and special characters causing posts to get error messages should be fixed as of yesterday. We have 1 more fix incoming after some testing today that should also help with the cookies causing posts to get eaten. I'm hoping we can get that out tomorrow and have everything resolved by that point. Please keep me appraised if you continue to run into any issues so we can get them fixed up for you Thanks as always!

Thanks @majestic! The Request Blocked issue was apparently a WAF issue on our end that @Fionavar and likely others were running into as well. This issue should be fixed as of last night, but if you continue to run into it, please let me know As for the forums eating a post on Submit, that one we are looking into now. I'll let you know once we get a fix in for this one! Thanks again for the detailed info on these!

So to tally the active issues right now, let me know if I'm missing anything or misunderstanding something. Disappearing text issue. Now only happens when using "quotations", italics, or (parenthesis). Is this correct? People are being asked to reauthenticate frequently. I presume this was caused by us updating cookie settings, resetting folks cookies and triggering new authentication. Folks are fine now, correct? Am I missing anything else? Thanks everyone!

Hey Bugarup, Would you mind trying to delete your browser cookies for the forums and then logging back in to see if everything works for you afterwards? Thanks!

Hey yall! The update went live in the middle of the night, so hopefully that has resolved the issue of the line breaks and mobile forums. Please let us know if you continue to run into these or any new issues that may arise from the update Thanks again for all the help in getting this fixed!

Hey Y'all! I hope you had a great holiday break and weren't testing this the whole time! I had sent this thread to our web developer so he could see everything you've been doing and I've gotten confirmation from him that we should have a fix for the line break issue! It is currently on our testing server and awaiting a push Live once we approve of all the other web changes that he has along with it. I'm hoping we can have the update out sometime tomorrow or Friday at the latest. Hopefully it will fix the issue so you can finally get some peace of mind with this particular issue Thanks again for all the testing and for bearing with us while the issue persisted.

Hey y'all, So based on what I'm reading, this is indeed an issue with the cookie settings our Euro friends have? That definitely helps confirm my suspicions. I'll have our back end developer look into it. Should be a bit easier for him since he is also from Europe Thanks a ton everyone!

For folks actively running into this issue, if you have the time or the desire to check on some things for me, it is highly appreciated, but by no means required. I just have a list of things that I'm trying to get data on to see if there are any common denominators to see if we can find the issue so we can get it fixed I'll likely add some more things in an edit, but for now these are the data points that might help: Location (US or other) (Computer) System Language Web Browser Used How often is the issue currently occurring for you? (Rarely, Intermittently, Often, Always, etc) Have you had the issue in the past and it started working normally again? Are you using Editor options like Quotes, HTML, Bullet Points, links, etc when it occurs? Does this happen on multiple web browsers for you? Of course any extra information you might think is useful is always appreciated. Again, sorry for the trouble this annoying issue has been causing. I'm hoping we can get a fix soon so y'all can enjoy your time here without having to frustratingly copy paste your posts for fear of them auto deleting after starting a new line of text.

Hey @Chaospreadfrom my understanding, people who run into this issue seem to have it on all browsers, but I'd appreciate the check if you want to test it on Edge or FireFox Until we can find a fix for this, it might be best for your lists to manually number or bullet with hyphens. Sorry for the trouble with this

Thanks everyone for all the information you've been providing! @Sarex I'm going to try the things you mentioned (not the sacrifice )next to see if I can get this issue to reproduce for me. As for all of you, is this happening 100% of the time you make posts or only sometimes? Thanks again

Ha, that is a very fair point Humanoid The forums have changed so much over the years that they add new ways to images, then ranks, then moderation status, that they've just piled up over the years. I might look to clean it up a bit

Interesting. We didn't submit any changes to the forums. Why would it start giving you that issue again

So are you telling me the issue just stopped happening? I feel like that happened to someone else prior as well. While confusing, I suppose that does provide a bit more data for the issue. I'm going to keep taking a look at this while I can so it doesn't happen to other people in the future. Thanks for all the help with this posting issue everyone

Hey Fireballs, I appreciate you providing us all this additional data! The forums going down was actually us doing a rather sizable backend update and we have a bit more to do for tomorrow, but sadly I don't think that will fix the issue. There is, however, another Invision forum update (the service we use for these forums) available for us to push Live, but we need to get our database up to date before we can. We should hopefully have all that stuff updated by the end of the week, but I'll still be testing things out in the meantime. If you learn anything else, please don't hesitate to continue letting us know Thanks again Fireballs! -SChin

Thanks you two for the added notes and for submitting that to the Support team If they haven't already, they should be getting back to you soon to get that information into their bug database. Thanks again!

Hey folks! Looks like the line break is working properly now. Still not quite sure what was causing the issue, but it's good to see you were able to post properly. As for the issue with the O.R.C. insects, I was told there are a finite number that spawn in the yard and are gone forever. I mentioned this issue to the Support team and they are interested in getting some data so they can try to get a fix in for this. Would one (or both) of you mind letting them know through our the Contact Us link in the Support tab of the Grounded site? They're hoping to be able to be able to get any information you folks might have that can help them reproduce the issue and get a fix in. If you are playing on PC, a save file would be extremely helpful to them Thanks again for all the help with this spawning issue! -SChin

Hey Elthyx, I'm sorry you're running into this trouble in Grounded and on the Forums. Regarding the issue in Grounded, from what I've been told, there should be a set number of O.R.C. insects that spawn that need to be killed. If you continue to see them spawning in the yard even after killing them, then we may have a bug on our hands for the Grounded team to look into. As for the forum post, we haven't quite figured the issue out yet as we haven't been able to reproduce the issue on our side to be able to get a fix in, but we are still looking into it. I hope to have a fix for that soon. Regarding editing, sorry for the lack of that on new accounts. We had an issue with new accounts being made to look normal that would then be edited to be malicious or spam to get by our spam filter. After making I think five or so posts, the moderators update initiate accounts to member accounts where editing privileges are given. Thank you for reporting both of these issues to us and I hope we can get them resolved soon so you can better enjoy both your Grounded and Forum experiences! -SChin

Hey Gorgon, From what our back-end web developer can see, it seems to be related to how the Invision forums handle the Cookie Manager put in place for the European privacy laws. Fortunately our web developer lives out that way and was able to see that as we cannot on this side of the pond as cookie laws are a bit less strict. He thinks he might be able to get this issue resolved, but it will take him a few days as we have a back-end update we would have to push before being able to get this fixed up. I'll keep you appraised as soon as he is able to provide me with more information when he gets cracking on this. Sorry for the trouble in the meantime

Hey @Gorgon thanks for letting us know! Do you know what was originally there? Like you, I can't see what is there, but I can see other videos posted on the Forums, so I'm wondering what caused that specific content to show an non-interactable cookie message. Thanks!

Hey Chill, That's a fair callout. I think that is a leftover of our old system (where we had multiple ways to log in) as we were converting to our current login system. I put in a request to our web dev to look into making this work off of just 1 click As for Sarex, yea we are still on AWS, though we are just about ready to convert over. This has been something we wanted to switch over to for some time now, but have been a bit busy to get to. We are currently testing out the change away from AWS for our login system, the websites, and forums on our testing server and hopefully will have that all pushed live soon Thanks for letting us know your thoughts on the forums!

Hey everyone, Thank you all for reporting this to us! We have been receiving a TON of reports about this, and as such, the team has been investigating and think they have a fix. It's expected that this fix will be coming in a hotfix patch soon to help get you all back on track. Sorry for all the trouble this is causing as I'm sure it's much more difficult out in the back yard without those arrows and traps. Thanks again for all your help everyone!

Hey Chilloutman, Sorry for any weirdness with the ranking system. Invision, the folks whose system we use to run our forums had a major update that we applied a couple months ago that got rid of the ranking system from the thread page, but left them on the profile pages of each forum member. Last I had heard, there wasn't a way we could get them back to the threads again due to the changes Invision made, but I can check with our web developers to make sure that is still the case. From what I can tell you're 8 points from Arch-Mage! Well done Thanks for letting us know about this!

Should be all fixed now Thanks again @ShadySands!