amazon not cooperating, no idea where to post this.

[jellydonut]

So yeah. Apparently according to kickstarter my card is expired, locked, or blah blah blah. Theres nothing wrong with my card. Nothing! Ive tried repaying and it doesnt work.

 

Im assuming my card issuer has finally clamped down on amazons insecure payment system, with no verification whatsoever. In any case, i cant pay my pledge, apparently.

 

So i guess this means you're out $160, and im out my CE version of the game. Of course this happens just as i am at work at sea, where i will be stuck for at least a month.

 

How long do i have to handle this, if at all possible?

Edited October 19, 2012 by Tale
language

[Tale]

I don't have any hard answers for you. But you can try to contact Obsidian for answers at info@obsidian.net. I've heard that it's kind of swamped at the moment and may take some time for response.

 

Paypal will continue to be open for a little while, but I don't know how much longer.

[Hormalakh]

Have you looked here? http://forums.obsidi...nd-what’s-next/

 

Also, if you are a kickstarter backer, instead of trying info@obsidian.net, you can try going to the kickstarter site here: http://www.kickstart...ernity/comments and ask a question. Apparently the comments are still up. You could send a question directly to Feargus/Darren/Adam through the contact me link on the right hand side. They'll probably be able to help you.

Edited October 19, 2012 by Hormalakh

[AwesomeOcelot]

Amazon hasn't got an insecure payment system, it's one of the best around. They did have an insecure customer service telephone system, that leaked the last four digits of credit card numbers.

[jellydonut]

With every other use of my card, i am redirected to a website where i authenticate with my card and a code dongle thingy. Amazon has never supported this, and ive always felt iffy about it. Assuming thats the issue here.

[Wirbowsky]

One possibility is to use paypal (if it is still up, see here http://eternity.obsidian.net). The other thing is you can contact your bank, they should be able to give you details. May be they have some security feature. Another option, is may be you have an old credit card stored in your Amazon account.

[Chrząszczyrzewoszyczanin]

You might try to buy pre-paid card, and pay with. Credit cards often often demand CVV code which amazon doesn't support.

Edited October 19, 2012 by Chrząszczyrzewoszyczanin

[AwesomeOcelot]

With every other use of my card, i am redirected to a website where i authenticate with my card and a code dongle thingy. Amazon has never supported this, and ive always felt iffy about it. Assuming thats the issue here.

 

I also have a 3rd party solution offered by my bank that Amazon does not support because it's not a very well made system technically, I don't blame them for not wanting to implement all these systems. It doesn't degrade gracefully when you're using white listing and it uses cross site scripting. If you're using Visa, Mastercard, or Maestro there shouldn't be a problem, I doubt it's locked because of not using your dongle unless you specifically asked for that. Amazon and Paypal are coming out with new dongles (paypal had one, that they ceased using, and it's completely useless if you have one).

[cdx]

Maybe it is a bank system that has gotten active due to a suspicious payment? I got a phone call which I missed from my bank concerning the kickstarter payment as it was relatively big and overseas. I hat to call back an automated system to confirm that I was aware of the payment and it should be allowed.

 

The initial Kickstarter payment failed, as did my first attempt to pay with the same card after the security system confirmation. The second time I tried it went through though.

 

Maybe you should check with the bank then try paying again a couple of times if it is a similar issue?

[YTheon]

So yeah. Apparently according to kickstarter my card is expired, locked, or blah blah blah. Theres nothing wrong with my card. Nothing! Ive tried repaying and it doesnt work.

 

Im assuming my card issuer has finally clamped down on amazons insecure payment system, with no verification whatsoever. In any case, i cant pay my pledge, apparently.

 

So i guess this means you're out $160, and im out my CE version of the game. Of course this happens just as i am at work at sea, where i will be stuck for at least a month.

 

How long do i have to handle this, if at all possible?

 

I also had this problem, so I tried to switch over to Paypal, which I have used successfully for a long time now. Surprisingly that also refused my payment, so I deduced that actually my bank is responsible; they've put some kind of limit on my credit card (not the usual ATM/POS usage limit, I had those easily over my pledge amount).

 

In the end I paid through Paypal in 4 parts: half my pack cost + half my pack cost + addon1 + addon2. Based on the official "What's next?" forum post I hope Obsidian will process my payments correctly.

[Gyor]

You might try to buy pre-paid card, and pay with. Credit cards often often demand CVV code which amazon doesn't support.

You might try to buy pre-paid card, and pay with. Credit cards often often demand CVV code which amazon doesn't support.

 

So that's why it wouldn't work for me, my card has a cvv code. What tools.

 

Do what I did and go with Paypal and let Amazon kiss your tush. Amazon doesn't want,your money, Paypal does.

 

 

[Wirbowsky]

I do not think that is so simple, i have cvv codes for years, i got a dongle and had never a single issue ordering with amazon.

[Darth Trethon]

Not sure how to answer this....my cards never had a problem on Amazon and my pledge has gone through flawlessly. I'm guessing it's more an issue with the bank or credit union from which you got the card. The whole verification thing every time you use the card sounds like a bank or credit union giving Amazon a hard time every time they need to collect a payment.

 

My advice: do your donation through paypal if you can and then contact your bank or credit union to find out what the problem is exactly.

[Gorth]

Not sure how to answer this....my cards never had a problem on Amazon and my pledge has gone through flawlessly. I'm guessing it's more an issue with the bank or credit union from which you got the card. The whole verification thing every time you use the card sounds like a bank or credit union giving Amazon a hard time every time they need to collect a payment.

 

My advice: do your donation through paypal if you can and then contact your bank or credit union to find out what the problem is exactly.

Sound advice. Never had a problem with Amazon in those 8 years I've been shopping there. Only once did I fail to notice that it was using an expired credit card (because it doesn't automatically "retire" saved cards that are past their expiry date). I had to give up shopping in a few places in Europe for a while though, because the online stores of GoG and Gamersgate didn't like neither my Mastercard nor my Visa card, asking "funny" questions about stuff I never had to set up for my cards (doing logins within logins to my online banking system), so I didn't buy anything there for the longest of time until biting the bullet and shop through PayPal (makes ward off evil sign).