He speaks too much like a politician. He says he understands what people are saying, but doesn't reiterate what it is that these "people" are saying, so it's impossible to know what he is actually agreeing or disagreeing with. He's trying to calm the crowd, without going to specifics.
Oh well. I liked DA2 enough, so I'll be on the lookout for what DLCs they come up with, but Laidlaw's posts don't really impress me.