In all of the years that I have been assembling my own computers, I never had bought any defect hardware until now. Seeing this is the first time that I am using a Sapphire product, this casts a black eye on them and their quality. I broswed the reviews at Newegg and I see I'm not the only one who has had a problem like mine. I'll get a replacement but I doubt I'll buy one of their cards again. The replacement better work otherwise I'll take my money back and buy a card from a different manufacturer.