whee... I got to anger a costumer by following the rules when one of my coworkers didn't.
Customer wanted a 4 piece mcnugget meal for her granddaughter. well... techincally she only wanted four mcnuggests and fries no drink, but we don't sell 4 nuggets without a drink and the entire meal. after explaining this to her she bitches that she won't buy a drink (grand total of 1$ extra if you choose correctly. then asks to see a manager, twice (once at each window) I let her talk to the store manager then she talked to one of the shift managers at the other window.
Our mcd's is actually quite clean compared to most other food chains I've been to. and you can see most of your food being prepared because the way the kitchen is set up.
we recently had another person come in and complain because her hubby/bf bought an egg muffin -egg and the runner got it wong and gave him a normal one. He asked for no egg and the muffin got sent back and had the egg removed. wel the guy saw it get removed but said nothing until AFTER he had eaten and (according to his gf) gone home and been in extreme pain all day.