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The Community Blog (An Invitation)

TO OBSIDIAN SUPPORT TEAM: i need help with a refund

TedMosly
in Backer Beta Bugs and Support

Featured Replies

TO OBSIDIAN SUPPORT TEAM:
 
On 23 december 2017, i have made backing of 35 dollars with paypal for the game " pillars of eternity 2 " ( order: 6JK86LH3T9AK4 ). But unfortunately I did not know that the beta early access was not included. Can i have a refund please? (i have made another backing of 115 dollars)  
 
Order n°:  6JK86LH3T9AK4  
 
 

 

Thanks so much and sorry.

You will probably have a faster reply by sending your request to: support@obsidian.net

By the way, it was not necessary to pledge $115 to get beta access; you could have just added the beta add-on to your $35 pledge by throwing in another $20.

"Time is not your enemy. Forever is."

— Fall-From-Grace, Planescape: Torment

"It's the questions we can't answer that teach us the most. They teach us how to think. If you give a man an answer, all he gains is a little fact. But give him a question, and he'll look for his own answers."

— Kvothe, The Wise Man's Fears

My Deadfire mods: Brilliant Mod | Faster Deadfire | Deadfire Unnerfed | Helwalker Rekke | Permanent Per-Rest Bonuses | PoE Items for Deadfire | No Recyled Icons | Soul Charged Nautilus

 

  • Author

You will probably have a faster reply by sending your request to: support@obsidian.net

i have already sent an email to support team, but i have no recived any answer :/

  • Author

By the way, it was not necessary to pledge $115 to get beta access; you could have just added the beta add-on to your $35 pledge by throwing in another $20.

 What? I see the options and the only way to get the beta access is pledge 115 dollars...

  • Author

Last 2 things: 

 

1)  After I did the pledge, I received the beta key, but not the full game cd-key. it's normal?

 

2)  After I redeemed the beta key on gog, in gog galaxy launcher when I go to the product page, I can not start the beta. Says: "not compatible", and the install button is gray :/

 

 ( i have atttached a screen ) 

 

post-190133-0-51810500-1514138119_thumb.jpg

 

  • 2 weeks later...

Hey TedMosly,

 

Were you able to get this issue resolved?

I like big bugs and I cannot lie...

  • Author

Hey TedMosly,

 

Were you able to get this issue resolved?

Hello, no I have not received any replies yet

https://forums.obsidian.net/topic/95342-to-obsidian-support-team-i-need-help-with-a-refund/
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