Reporting Issues: Useful Information to Provide

[Sylvanta]

When reporting an issue, please provide the relevant information below for your problem.

 

 

General (For all issues)

• What platform are you on? Stream/Android/iPad, etc.
• What version of the OS are you running? Android 4.4, iOS 9.3, etc.
• What model is the device? Galaxy Tab 3, iPad Mini 4, etc.
• What is your PFID#? (Located in the settings menu)

Login Issues

• When you launch the game, does the welcome popup appear for Game Center/ Google Play Games?
• On the main screen, what is the text displayed in the blue box at the top? (Logged into GooglePlayGames, Logged into Game Center, or Link Social Gaming Network)

Store Issues

• What products were purchased? 
• What products are missing (if any)?

Gameplay

• Is pass & play on?  Is permadeath on?
• Tutorial, Story Mode, or Quest Mode? (If not quest mode, did you recently enter it?)
• Characters in Party
• Location of each character
• Turn Order
• Scenario & Scenario Difficulty.  If on non-normal difficulties, which wildcard powers are in play?
• What card was encountered when the issue occurred? (Or check, or card just played, etc)
• Did the issue occur on the first explore or a subsequent explore?  If subsequent, what card did you last encounter?  What was its resolution? (IE, you just encountered an enchanter and failed the check, and on an additional explore you ran into a blessing of the gods but didn't auto acquire it)
• Did other characters aid the check?  What did they use to aid it?
• Was the encounter a Horde? (Skeleton Horde, Goblin Raid, Zombie Nest, Zombie Horde, Garrison Location Power w/ multiple characters, Henchmen encounter in Black Fang w/ multiple characters)

[Hannibal_PJV]

The locksmith armour says that if you Are proficient with heavy armor you can recharge it. I don't have physical copy so I can not check out the game text.

[da_mayor]

The locksmith armour says that if you Are proficient with heavy armor you can recharge it. I don't have physical copy so I can not check out the game text.

 

I don't think this card exists in the physical game (yet).

[Saint Ajora]

General (For all issues)

• What device type are you on? Android.
  
• What version of the OS are you running? Android 5.1.1.
  
• What model is the device? Samsung Galaxy E5.
  

 

My cleric encountered a Spectre, and I chose to defeat it using the Divine skill, since her Enemy Lore power gives the Magic trait to the check against an undead. But even when I beat the check, the Spectre remained undefeated, returned to the deck and teleported my cleric to another location. This issue happened in both story and quest mode. I've seen this ability working against a Ghost once, but even so I can't trust use it against this kind of undead (I don't know if it works against a shadow).

 

This apparently doesn't apply when the cleric attacks with a non-magical weapon. I could defeat all those undeads using such weapons.

 

[Rbsk216]

iPad Air 2 iOS 9.3.2

Bug completing scenario 3.5 with 5 players if you complete the scenario early causes a bug on the victory card reward screen after receiving the cards the campaign gets stuck can't move to the rest of the rewards

Tried quitting game switching campaigns but when i go back it still gets stuck. In the same spot

Is there anything I could do or wait until next patch

[Aarik D]

Hey everyone,

 

I am closing this thread as it was not meant for bug reporting, but for how to effectively report bugs with the information we need.

 

Thanks a bunch and keep on rockin!