lol, just came across this related thread https://www.reddit.com/r/pcgaming/comments/8wxmyl/randy_pitchford_of_gearbox_comments_on_arenanet/
I dunno what she did wrong, nothing wrong with hating your customers. Gamers are useful trash to be exploited, after all
This reads like sarcasm, but it's true planty of gamers are awful, she's no different. She's amongst her ilk and it caught up with her apparently.