The small things occasionally drive home how much money Amazon must be making.
My phone went wonky, and I needed a new one, so rather then get stuck in an expensive two year contract, I thought I'd do the initial expenditure, buy a new phone, and keep a small sim only contract. Thus, I ordered a Blackberry Keyone from Amazon.
It turned up, but they dropped it in the porch without signing for it, and the packaging was...bizarely odd for an Amazon package. A normal amazon paperback size box was cellotaped around the phones box. Not properly sealed, not the right size, and with no protective packing inside.
So I emailed Amazon about this, and without batting an eye, without asking for any proof or evidence, they simply waved it with a "Eh, we'll refund you. Or if you want to keep it, we'll refund you 20% of the cost."