From my experience, they do reply to your reports but it definitely may take a lot of time to do it. (I sent mine to https://support.obsidian.net/ ) It took around 11 days to get a reply (other than the automated response) to a ticket about a corrupt installer that eventually GoG solved (I'm guessing, I think the problem was in their end too), so I guess that 2 weeks sounds about right. This being said though, I had sent three tickets about three different issues, the first one was the GoG one, but the others, definitely more recent ones, got a reply a day before/same day as the first ticket. In fact, they replied to those within a day after I sent them. So, my assumption is, that they probably have given days they dedicate themselves to replying to tickets alone. I say this, because I always got the same person replying to my tickets, so maybe they don't exactly have a lot of people working on replies. Shout-out to tech support Alex D. who was very helpful and informed me if they were redirecting my reports to the devs or if those reports were already being worked on! So, for short, I do think you should send the reports, I do think they will see them, it just might take a while.