Purchased Bundle - Don't have characters

[Daedalus25]

I purchased the $24.99 bundle right away to get access to all the characters.  After the prologue, I started the Story, but I'm only able to select Merisiel and Kyra.  If I try to select anyone else, it directs me to purchase them in the store.  I checked the store, and the bundle still shows as "owned".  I tried uninstalling and reinstalling the game, and that didn't work.  Please help me get my characters!

[Sylvanta]

I purchased the $24.99 bundle right away to get access to all the characters.  After the prologue, I started the Story, but I'm only able to select Merisiel and Kyra.  If I try to select anyone else, it directs me to purchase them in the store.  I checked the store, and the bundle still shows as "owned".  I tried uninstalling and reinstalling the game, and that didn't work.  Please help me get my characters!

 

We're looking into the issue.

 

Are you on Android or iOS?

[renwald]

I too am unable to used purchased characters.  Though the store still says i can buy the bundle again.  I have have checked my purchase history and it was successfully purchased.  I am using an Ipad.

[corvus_monedula]

Hi, I'm experiencing the same issue. I'm running the game on a nexus 7, Android operating system.

[Deekow]

I'm on iOS and am having a similar issue. 

 

The Bundle shows owned.  However, if you click on the characters, add-on packs, etc, it doesn't show them as owned, but they have a regular BUY button with a cost of -1 Gold. Given that we're not in beta any more, I'm somewhat hesitant to just click on the BUY button and see what happens.

[BlueSapphyre]

Same issue. On iOS.

[Nimishim]

Same issue here too and on IOS. Bought the bundle and no characters or adventures. I also see that I got charged the $1.99 for daily gold and I didn't ask to purchase that and there was no confirmation to buy it.

[Eodark]

Android galaxy s tablet. Bought pass zero access.

 

 

Additional details....

Both phone and tablet shows that I own the pass. Initially both phone and tablet show a price of -1 on everything. When attempting to buy it says the purchase didn't go through. Gold does not appear to be linked. I have connections issues that constantly pop up.

Edited April 28, 2016 by Eodark

[trashmyego]

Same issue on android. Bought the bundle. No access. Also, regularly disconnecting and reconnecting to the network.

[HawkwoodNHA]

Just wanted to add my voice to the crowd.  I'm having the same issue on iOS.

[ManiiNames]

Same issue.  

• iPad Mini 2
• iOS 9.3.1

[StormbringerGT]

Does it look like you can buy the pass again or is the buy button greyed out?

[ManiiNames]

Responding to Strombringer's question:

 

If I return to the in-app store again the bundle is shown as "Owned", the "Buy" button is greyed out and not clickable.

[tallfreak123]

Same issue for me on android, using Lenovo tablet. The bundle indicates as "purchased", but I have no access to its contents. Also, there is a constant disconnecting issue even though my internet is fine. 

[trashmyego]

It's grey for me. Listed as owned. 

[Booklegger451]

Same here. Purchased bundle, no access to bundle contents. Bundle shows grey as purchased.

[markbruno]

Same issue for me. Purchased the bundle and don't have access to characters or the two adventures. Store lists the bundle as owned and everything else shows -1 gold for purchase. I'm on iOS.

[KetchGAF]

I did not purchase the bundle, but have also lost all the gold I earned from story mode and the shop lists items as costing -1 gold now. Should I make a new thread, or is this a good place to post this issue?

[zolend]

I am having the same issue. I purchased 4,000 gold and then I wasn't able to purchase any characters because it didn't get added to my total in game. I then purchased the bundle which the app says I own but it hasn't seemed to unlock any content. iOS, iPad Pro

[HawkwoodNHA]

Does it look like you can buy the pass again or is the buy button greyed out?

It tells me that I've already bought it (the Rise of the Runelords bundle), but all the characters are for sale for -1 gold (as is all the treasure)

[ArchPuddington]

Same issue on android. Bought the bundle. No access. Also, regularly disconnecting and reconnecting to the network.

 

Same here. Using Bluestacks on PC (via Google Play) until I pick up a tablet soon. The disconnect/reconnect thing seems to be between turns- it looked like it would occur after every exploration to me.

 

The 'purchase bundle' button is greyed out for me, though I still can buy individual adventures and characters. They are, however, all listed at '-1 gold'.

 

Barring all of that, it seems really, really well done. Looking forward to digging into it.

[Eofkent]

IOS....bundle purchased, $24.99 charged by Apple...no characters, no adventures, button gray.

 

Gold purchased, no gold given, money taken.

 

The in game store is broken, but conveniently still takes our money!

[zolend]

I just closed out of the app and went back in and now everything is showing correctly. Playing with unlocked characters just fine and the gold and correct prices are there in the store.

 

Might want to give that a try if you havent!

[Aotsuki]

Same issue here. IOS ipad pro. Bought the bundle but I didn't have a credit card attached to my account so it opened up the app store to add one and finish the purchase. There was an error when i returned to the app something along the lines of "could not complete this purchase". Closed the app and reopened it and none of the bundle content is accessible. The bundle shows as bought and greyed out in the store and all the individual items are showing as -1 gold.

 

*edit* Just tried closing the app and opening it again. Everything is working now

Edited April 28, 2016 by Aotsuki

[Skrills]

I purchased the bundle on my iPad. I had to change my credit card information during the purchase as I got a new one, but I was charged and my game shows no change even after restarting the app multiple times. Please help resolve this issue. Thanks.

[Senchou]

I am having a similar but different problem on iOS.  I purchased the bundle, and after restarting I had *ALMOST* everything show up purchased as expected.  For me the Character Add-On Deck is still not showing as being purchased.  If I go into the card gallery it still shows that I need to purchase the add-on deck, and in the store it is still showing as 10000 gold, rather than "owned".