I remember reading that they actually couldn't beat it in house at Blizzard.
That's because in the first two, three hours after release metacritic was swarmed with about one and a half thousand people voting 1, before anyone was even able to play it. I saw this happen because I had a preorder at a store that I couldn't pick up until the next day, so I saw these all streaming in the first few hours. This game's metacritic score was essentially doomed from right away. Maybe for good reason, because of the startup trouble due to the always online stuff. But it's not actually a reflection of the quality of the game, I feel.