I think the piece identifies an important issue, but it's not impossible to generate change. It's just bloody difficult. I have a pressing engagement at some flaming barricade with a pint of beer or I'd wax at length, but in brief:
1. Organisations have become huge, and our open societies and corporate dissimulation have elad to a nuclear detonation of what can be called 'stakeholders'. People who are, or who feel affected by the proposal of change.
2. It is an axiom of mine that improvement will always have enemies, and that you have to be prepared to tell some people to get stuffed. But at teh same time, a lot of people simply fear confusion and uncertainty rather than change.
3. In addition it ispossible to have people whose logical standpoint would agree with you, but who don't see why they should.
4. Therefore communication _in its broadest sense_ is crucial to improvement. People must see what is being proposed in terms they understand and appreciate. Compromise follows not as a decision, but as a logical concomitant.
Just a thought.