[Mac] Unable to start game, black screen

[cheesevillain]

The game freezes in a black screen after the initial bit in the In-between.

 

I've tried to upload the player.log file, but the forum software refuses to upload that "type of file".

 

Edit: Here's my player.log file copied to pastebin: https://pastebin.com/sKuxpJ24

Edited May 8, 2018 by cheesevillain

[gabrielts]

Same issue as many have already described. Running 10.12.6.

 

edit: updated to 10.13.4, didn't help. 

Edited May 9, 2018 by gabrielts

[kaisergav]

Same here. MacOs 10.13.4, on an early-2015 MacBook Pro with Iris 6100.

[Karyleth]

Same issue for me. MacBook Pro mid 2014. 2.6 GHz intel core i5. 8GB ram. Intel Iris 1536 MB. Running High Sierra 10.13.4

[camh86]

Sadly same issue. 

 

Macbook Pro retina 2015

Version 10.13.4 High sierra

Intel core i5 2.7ghz

8GB 1867Mhz DDR3

Intel Iris 6100 1536mb

Edited May 9, 2018 by camh86

[Zifl]

I'm getting the same issue as well on the lowest graphic settings possible (tried it thrice). I'm running 10.12.6 Sierra on my mac. I hope this issue can be resolved soon, I'm excited to play the game. :D

Edited May 9, 2018 by Zifl

[Aahmen]

Also having the same problem. MacOs 10.13.4, Graphics Intel Iris Pro 1536 MB

[TheAdMerlin]

Same issue, 10.12.6 OSX Sierra

[ink and lenses]

10.13.4

Updated to high Sierra just to play.

restarted the laptop, and lowered graphic settings after the first two black screen 'not responding' crashes.  Still getting the beachball.

[ccw7]

Same issues as others have described: black screen with spinning rainbow wheel after being sucked into Adra at the end of the dark path.

 

MacBook Pro Retina mid 2014

2.6 GHz Intel Core i5

8GB 1600 MHz DDR3

Intel Iris 1536 MB

macOS High Sierra 10.13.4

[lilavama]

Yes, me too. My hardware and OS match the previous poster.

[PantherX14]

You can add me to the list of people with the same crash at the first Adra pillar. I'm using a MacBook Pro (Retina, 13-inch, Early 2015) and running macOS High Sierra Version 10.13.3

[TheReverend]

Exact same issues.

 

MacBook Air (13-inch, Early 2015)

1.6 GHz Intel Core i5

8 GB 1600 MHz DDR3

macOS High Sierra 10.13.4 

[QuinnyDHeart]

Same issue here. 

 

iMac Late 2015 

 

OS 10.13.4

2.8 GHz Intel Core i5

8 GB 1867 MHz DDR3

Intel Iris Pro Graphics 6200 1536MB 

 

Running the game through Steam.

 

Have tried everything I can think of for a work around, no luck! 

[deveroth]

10.13.2 High Sierra

late 2013

[deveroth]

10.13.2 High Sierra

late 2013

[redwindmill]

I am having the same issue. PoE not responding after the wheel walk in the prologue

 

Macbook Pro Mid 2014

2.2 Ghz Intel i7-4770HQ

16 GB DDR3 1600MHz

Intel Iris Pro 5200 1536 MB

OSX 10.13.4

 

Player.log snippet during the level load

------- BEGIN LEVEL LOAD INITIATED --------        Pending level = AR_2102_Prologue_Berath.
 
(Filename: /Users/builduser/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Cannot destroy GameObject while it's parent is being activated or deactivated.
 
(Filename:  Line: 1560)

Unloading 2 Unused Serialized files (Serialized files now loaded: 17)

Unloading 401 unused Assets to reduce memory usage. Loaded Objects now: 82673.
Total: 343.706024 ms (FindLiveObjects: 7.669631 ms CreateObjectMapping: 1.259394 ms MarkObjects: 327.379852 ms  DeleteObjects: 7.396663 ms)

WARNING: BC6H/BC7 texture format is not supported, decompressing texture
...
WARNING: BC6H/BC7 texture format is not supported, decompressing texture
Unloading 34 Unused Serialized files (Serialized files now loaded: 17)

Unloading 1211 unused Assets to reduce memory usage. Loaded Objects now: 96726.
Total: 342.505493 ms (FindLiveObjects: 10.324783 ms CreateObjectMapping: 1.484039 ms MarkObjects: 326.032898 ms  DeleteObjects: 4.663236 ms)

GfxDevice: creating device client; threaded=1
...
GfxDevice: creating device client; threaded=1
Receiving unhandled NULL exception
Obtained 33 stack frames.

Edited May 9, 2018 by redwindmill

[RojayNola]

Caleb, Any idea when we might get an update on this issue? 

[mossy]

Same issue here. OS 10.13.4

MacBook Pro

  Model Identifier: MacBookPro11,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Boot ROM Version: MBP111.0145.B00

[Cleattus Maximus]

First of all, thanks for going the extra mile to make this game available on MacOs.  Most developers don't.

 

Unfortunately, I'm having the same problem with the black screen.  My specs are: OS 10.13.3, MacBook Pro Mid 2014, 2.6 GHz Intel Core i5, 8 GB memory, Intel Iris, 1536 MB.  Not exactly a gaming rig, but it ran the opening memory sequence well enough...

[deveroth]

10.13.2 High Sierra

late 2013

[tophervaleri]

Hey all,

 

Sorry to hear you are having these issue on launch! Can you guys let me know which OS you are running? We have been having troubles with Apple trying to get everything set up, so every bit of info you can provide would be greatly appreciated.

 

Thanks,

 

-Caleb

 

10.13.4

[oaklei]

Same issue for me. This is pretty shocking stuff.

 

MacOs High Sierra v. 10.13.4

MacBook Air 13", early 2014

1.4 GHz Intel Core i5 processor

Intel HB Graphics 5000

 

[Hamhaus]

macOS High Sierra 10.13.4 MacBook Pro (Retina, 13-inch, Early 2015)

2.7 GHz Intel Core i5

8 GB 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

 

Crash at loading screen after the prelude/memory sequence.

 

Although since this problem seems to be an issue during the beta and wasn't solved, I hope this problem isn't the start of other issues just waiting to be discovered in the Mac port.

 

Thanks for looking into this.

[Snuffpuppet]

Hi,

I'm having this problem too. Same as in Beta Backer 4.

Here is my BB4 post with all the deets:

https://forums.obsidian.net/topic/96997-bb4-mac-starting-a-new-game-hangs-on-black-screen/

 

Thanks!

[WheelofTime]

Same issue.

 

MacOS Sierra

10.12.6

2.8 GHz Intel Core i5

8 GB 

Intel Iris Pro Graphics 6200 1536 MB

 

While I realize launches, especially big ones like this, are never perfect, I was looking forward to playing the game on release today. Hope it's patched soon for us Mac users!