Were there people hurt by waxy faces, derpy eyes and 'melting off a couch' animations they should also apologize to?
I remember talking with Hainly, I remember the dialogue and it didn't phase me. And you know what, now that they're changing it, when I see the dialogue again...it still won't phase me. If a simple change like this makes some group of fans happy, why would I care? It's not like I'm playing MASS EFFECT: HAINLY ABRAMS. Sometimes I'm positively mystified by the stuff that works gamers up.
You chaps have it backwards. The point I'm making is that BioWare should not apologize, as is pretty much the standard in this industry when stuff goes sideways. But breaking this unwritten rule and doing so for something that is positively trivial while refusing to do it for delivering a non-functional product is pandering, which is what we were talking about.
I honestly don't see what's mystifying about this, but then again, I don't see anyone worked up here, either. Other than the people who supposedly demanded an apology in the first place, that is.
Some problems are easier to fix than others. Altering a transgender character's portrayal to be more realistic is reasonable. Since most trans people don't just announce their trans history nor give out their "deadname" upon first meeting someone, it's appropriate to make a change here.
On the other hand, fixing facial animations is a significantly harder task. They're already working on fixing some of the bugs and some quality of life issues. TBH I think changing the galaxy map is another example of something that maybe everyone doesn't see the need for, but it improves the experience for people who dislike it. Exactly the same thing, probably requires more work to alter than a few NPC conversations, but no one's going to complain about it because they don't have chips on their shoulders about the inclusion of transgender people.
The apology doesn't impact you or your game. The change in dialogue will have at best a minor impact on your game, so what you're really debating here is whether it's appropriate for people who are part of a marginalized class have the right to complain about representation that furthers or at least exploits that marginalization. To put it bluntly, you're wrong. This element of the game has no impact on you, and the people for whom it does impact have made their opinions known and have received a response...which also has no impact on you.
You're making a mountain out of a molehill.