boffmoffet Posted July 1, 2018 Share Posted July 1, 2018 I am trying to be a good patient fan and wait for my physical backer items, but its been two months and a few patches, at this point my family is openly mocking me about funding something really early in the development for a good chunk of change and not even being a made a priority. Can we please get an update? Has anyone gotten their copies yet? "You funded the project for 250 dollars and you dont have your merchandise 2 months after release? Are you sure you can trust these people?" - Outside Perspective Dad 1 Link to comment Share on other sites More sharing options...
Guest Posted July 1, 2018 Share Posted July 1, 2018 From Update 50: "Our rewards are at last at a stage where they can start being sent out, so keep an eye out for notification emails and tracking information over the next couple weeks as our distribution houses begin sending out the first batch of rewards. We apologize again for the delay, and we can't wait for all of our backers to finally get their hands on the physical items they deserve." Link to comment Share on other sites More sharing options...
bjon045 Posted July 3, 2018 Share Posted July 3, 2018 From Update 50: "Our rewards are at last at a stage where they can start being sent out, so keep an eye out for notification emails and tracking information over the next couple weeks as our distribution houses begin sending out the first batch of rewards. We apologize again for the delay, and we can't wait for all of our backers to finally get their hands on the physical items they deserve." Update 49 said exactly the same thing i.e. "Within the next few weeks orders will be going out. ". And "a couple of weeks" is almost at an end since update 50. Has anyone even got a notification yet? Link to comment Share on other sites More sharing options...
Kissamies Posted July 3, 2018 Share Posted July 3, 2018 Still pending? I just remembered this and was worried I had missed something. SODOFF Steam group. Link to comment Share on other sites More sharing options...
sp4ceRock3r Posted July 3, 2018 Share Posted July 3, 2018 A month is 4 weeks. 4 weeks is 1 month. If we haven’t heard anything after 8 weeks (when “months” becomes plural and “weeks” is no longer the applicable unit of measure), then I will share these concerns. In the mean time, I try to remember that it can take 3 weeks to send something by ship across an ocean and that fulfillment will probably take a couple more. I suppose they could make a point to send us daily updates but my money is on the fact that the people who are going to be pissed off about this are going to be pissed off no matter what Obsidian does. #firstworldproblems Do you share our concerns? Link to comment Share on other sites More sharing options...
Guest Posted July 4, 2018 Share Posted July 4, 2018 A month is 4 weeks. 4 weeks is 1 month. If we haven’t heard anything after 8 weeks (when “months” becomes plural and “weeks” is no longer the applicable unit of measure), then I will share these concerns. In the mean time, I try to remember that it can take 3 weeks to send something by ship across an ocean and that fulfillment will probably take a couple more. I suppose they could make a point to send us daily updates but my money is on the fact that the people who are going to be pissed off about this are going to be pissed off no matter what Obsidian does. #firstworldproblems Do you share our concerns? Nope. Last update said that everything is at the shipping houses awaiting distribution. Link to comment Share on other sites More sharing options...
The_Patrix Posted July 4, 2018 Share Posted July 4, 2018 Hoping to get my hands on it next week Link to comment Share on other sites More sharing options...
merlynd Posted July 12, 2018 Share Posted July 12, 2018 So, we're now 3+ weeks out from update #50, and I still see "shipping soon"... This is getting old. I'm really excited about the game, I enjoy playing it, I'd like my physical rewards, though... Link to comment Share on other sites More sharing options...
Sir Pretender Posted July 12, 2018 Share Posted July 12, 2018 As soon as we get 'em, no prob. It's not like we can't play the game - plus this is a risk that anyone who backs a crowdfunding project accepts. It's a bit worrying that still our physical rewards are nowhere to be found but let's hope that it'll be sorted out within the summer Link to comment Share on other sites More sharing options...
boffmoffet Posted July 16, 2018 Share Posted July 16, 2018 Soon. You keep using that word. I do not think it means what you think it means. 1 Link to comment Share on other sites More sharing options...
Eclipsiste Posted July 19, 2018 Share Posted July 19, 2018 I'm starting to worry a bit and I'm checking my spam folder everyday just in case ^^ Did anyone receive anything yet? Link to comment Share on other sites More sharing options...
bjon045 Posted July 20, 2018 Share Posted July 20, 2018 No. I don't think anyone has even got their tracking codes. Link to comment Share on other sites More sharing options...
boffmoffet Posted July 20, 2018 Share Posted July 20, 2018 I would not worry about it, the latest update just came out and finally gave a specific time frame. We have been upgraded from "soon" to "please keep an eye out." I am gonna start giving this informative level of specific, actionable details around my own time frames at work. "Soon boss." "Oh jobs fufilled boss, keep an eye out." 2 Link to comment Share on other sites More sharing options...
bjon045 Posted July 23, 2018 Share Posted July 23, 2018 (edited) Physical Backer Rewards Update By now, some of you may have noticed that the status of your order has been changed on our backer portal - fear not, as your rewards are finally ready to be fulfilled. We apologize again for the delay and can't wait for your deserved rewards to arrive on your doorsteps. If you're worried you might not be home at the time of the delivery, no worries! Please contact us with your order number and any pertinent details (such as when it would be the best time for us to send your rewards). Additionally, we will be sending out new information on a weekly basis until the end of the year, so please go ahead and send us your new or updated information and we'll get the details over to our distribution centers to fulfill your order. Once your order has been sent out, you'll receive tracking information from our fulfillment centers, so please keep an eye out! Based on this we should be getting an update in 3 days time. We'll see.... Also, it is incredibly concerning that they state "we will be sending out new information on a weekly basis until the end of the year". Does that mean some people will be waiting more than a couple of weeks or even up to 6 months?!?!? Edited July 23, 2018 by bjon045 Link to comment Share on other sites More sharing options...
Kiatrasi Posted July 26, 2018 Share Posted July 26, 2018 Obsidian, get a friggin move on already and ship people the physical items they pledged for... Link to comment Share on other sites More sharing options...
Guest Posted July 26, 2018 Share Posted July 26, 2018 Obsidian, get a friggin move on already and ship people the physical items they pledged for... The physical items aren’t at obsidian, they are at the distribution houses. Have been for weeks now. Link to comment Share on other sites More sharing options...
Gitmfap Posted July 26, 2018 Share Posted July 26, 2018 I’d prefer to wait for good product, then to rush bad product. 1 Link to comment Share on other sites More sharing options...
bjon045 Posted July 27, 2018 Share Posted July 27, 2018 Yet again, another promise broken. Last update we were promised weekly updates and it's been well over a week... Link to comment Share on other sites More sharing options...
Guest Posted July 27, 2018 Share Posted July 27, 2018 Yet again, another promise broken. Last update we were promised weekly updates and it's been well over a week...I was pretty disappointed that it didn’t come up in the dev stream yesterday. Link to comment Share on other sites More sharing options...
ManifestedISO Posted July 28, 2018 Share Posted July 28, 2018 Doesn't make sense to release new information every week only about physical goods? I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. In other words, yesterday's dev stream was the new info ... next week's info dump will be BoW and 2.0, perhaps. All I know is, I can't exercise the privilege of wearing a black Obsidian hoodie during a summer heat wave. All Stop. On Screen. Link to comment Share on other sites More sharing options...
bjon045 Posted July 28, 2018 Share Posted July 28, 2018 (edited) I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. Re-reading the update it sounds like they are actually saying they will send weekly updates to the distributors. I'm guessing it is a screw up on their end. Edited July 28, 2018 by bjon045 Link to comment Share on other sites More sharing options...
ManifestedISO Posted July 29, 2018 Share Posted July 29, 2018 I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. Re-reading the update it sounds like they are actually saying they will send weekly updates to the distributors. I'm guessing it is a screw up on their end. you're right, it's not at all about backer updates and DLC ... they're sending 'new information' to distributors every week until the end of the year ... a few hundred names, addresses, and order items per week might not be a screw up because it was their plan all along ... either way, that particular paragraph is obtuse af sweet, well then I'll get my hoodie in December, probably, when it's chilly and appropriate All Stop. On Screen. Link to comment Share on other sites More sharing options...
Aoyagi Posted July 31, 2018 Share Posted July 31, 2018 I'm just glad the package didn't get lost on the way somehow. The little things that make people happy these days, eh? Link to comment Share on other sites More sharing options...
Guest Posted August 1, 2018 Share Posted August 1, 2018 Hi all - yes, you're right, the wording on the FAQ was unclear and I'm sorry for any confusion it may have caused. We'd meant to say that our distributors would be getting weekly updates in the form of backer data for any backers who had not filled out their information to make sure we weren't putting a cutoff for backers who might not have filled out their information. I've edited the wording to reflect that. That being said, however, weekly updates are a great idea, and we're going to implement them in our support page here. We had originally planned to send out updates when we had hard information for backers (i.e. dates), but you deserve more for your patience and we'll do better. Link to comment Share on other sites More sharing options...
Townsendvol Posted August 8, 2018 Share Posted August 8, 2018 Hi all - yes, you're right, the wording on the FAQ was unclear and I'm sorry for any confusion it may have caused. We'd meant to say that our distributors would be getting weekly updates in the form of backer data for any backers who had not filled out their information to make sure we weren't putting a cutoff for backers who might not have filled out their information. I've edited the wording to reflect that. That being said, however, weekly updates are a great idea, and we're going to implement them in our support page here. We had originally planned to send out updates when we had hard information for backers (i.e. dates), but you deserve more for your patience and we'll do better. Dan, My account is updated with my current email but I have not been getting emails for a long time now, is there someone I need to check with or is there a setting I might be missing? Link to comment Share on other sites More sharing options...
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