Unable to download latest update

[Pediatron]

Anyone else having trouble downloading the latest update? I have been trying on and off for several hours but always have it almost complete the update on my ipad and then pop up with Unable to download app. Even tried to do it from itunes and got same message.

Thanks.

[simiadei]

I am also experiencing this.

[Hannibal_PJV]

Yep... In the same train. Maybe it is so popular and stuck because of that... Do you have icon for the app? In my device the pathfinder icon is crey, not normal Gobling. (iPad air 2) so maybe some bug or other special problem.

 

Seems to be working in Android, but not in iDevice.

Edited August 7, 2016 by Hannibal_PJV

[DarnRagnar]

Same problem here. Also on iOS. Update gets 3/4 in and then I get an error. Have even tried uninstalling and reinstalling app. Worried about missing out on my daily gold as this will probably take over 24hrs to fix.

[kurtalb1]

Yep... In the same train. Maybe it is sompopular and stuck because of that... Do you have icon for the app? In my device the pathfinder icon is crey, not normal Gobling. (iPad air 2) so maybe some bug or other special problem.

Seems to be working in Android, but not in iDevice.

It worked for me this morning. It didn't last night. The icon is there now.

[Pediatron]

Still unable to download it this am.

[Aarik D]

Hey everyone,

 

Sorry about the download issues. We believe its related to being in different time zones. For those still experiencing this issue, are you now able to complete the download? If not, what time zone are you located in? 

 

Sorry for the inconvenience.

 

Hope you're all having a great weekend so far!

 

Addendum: Also, try restarting Gamecenter or your device. That has worked for one user. 

[Pediatron]

I just tried again and failed. It goes through almost the entire update (circle almost full on ipad) then gives me unable to download message. Tried to find a way to turn off game center but there isn't a sign out or turn off option that I could find. I did restart ipad (again) and tried the upload again with same result. I am on Pacific Standard Time. (hope you solve this -- got the new card but don't want to try to enter the code until i manage the update!)

[Pediatron]

In case this helps, I just tried installing the update on my husband's ipad. He has the free version only, but updated no problem. He is also hooked into gamecenter. So I am guessing it isn't time zone and it isn't game center that is keeping some of us from updating.

[Hannibal_PJV]

For me it helped when I force shutdown the iPad and restarted it. After that the program did update.

[zenki]

Hey everyone,

 

Sorry about the download issues. We believe its related to being in different time zones. For those still experiencing this issue, are you now able to complete the download? If not, what time zone are you located in?

 

Sorry for the inconvenience.

 

Hope you're all having a great weekend so far!

 

Addendum: Also, try restarting Gamecenter or your device. That has worked for one user.

Hi Aarik,

 

I had to delete the game from my iPad to update the latest version successfully but my experienced characters from the main story were also wiped out!

 

Is there anyway to retrieve back my experienced characters? =(

[DarnRagnar]

Hey everyone,

 

Sorry about the download issues. We believe its related to being in different time zones. For those still experiencing this issue, are you now able to complete the download? If not, what time zone are you located in? 

 

Sorry for the inconvenience.

 

Hope you're all having a great weekend so far!

 

Addendum: Also, try restarting Gamecenter or your device. That has worked for one user. 

I eventually got the issue sorted.  I had deleted the app and tried a fresh install without any luck.  What worked for me was deleting the failed install, then restarting my iPad and then downloading from the app store.  For the record I am in Melbourne Australia which is GMT +10 timezone.

 

One downside is I missed 1-2 of my daily gold collections. What is the best way to follow up on getting them back?

[DarnRagnar]

 

Hey everyone,

Sorry about the download issues. We believe its related to being in different time zones. For those still experiencing this issue, are you now able to complete the download? If not, what time zone are you located in?

Sorry for the inconvenience.

Hope you're all having a great weekend so far!

Addendum: Also, try restarting Gamecenter or your device. That has worked for one user.

Hi Aarik,

I had to delete the game from my iPad to update the latest version successfully but my experienced characters from the main story were also wiped out!

Is there anyway to retrieve back my experienced characters? =(

Same issue here. (

[Hannibal_PJV]

Deleting the program removes quest mode characters. Story mode should be saved in cloud. So if you ever remove the program. Copy the save folder to Computer first. Ofcourse if the save file is corrupted, then it does not help...

Try first that restarting (full shutdown and boot) because it is easier. If that does not help. Then the reinstall is needed.

 

If you don't see old story mode characters, try to start the game From the game Center app (iPad) or google play Center (Android) sometimes the machine does not connect to the right account after reinstall...

[Pediatron]

There really has to be a better way to get an update than to delete the whole game possibly losing progress of characters. For now, since this is such a small update, I will wait to see if the developers come up with a better option. Thanks for all of the responses and ideas so far!

[LordGek]

Grr, rebooted, reinstalled (well attempted as I can't reinstall), logged out and back into both GC and Apostore all to no avail. I'm on an iPad Pro, latest iOS 9.3.4 beta, and based in the San Jose, CA area (just a stone's throw from Apple's HQ).

[Pediatron]

I have an ipad air first generation also with ios 9.3.4. Still no-go on getting update to download. Live in Reno, NV.

[Pediatron]

Wondering if there is any progress on this issue. I'm afraid to keep trying the download since I noticed I lost progress on my quest group with my multiple attempts. Would love to enter my code for the new ally, but guessing it won't work until I am able to update. Thanks.

[Aarik D]

Hey everyone,

 

We're contacting Apple right now to see whats happening on their end. But so far, restarting Gamecenter and/or your device has seemed to work for many users. Try force closing the App Store as well. 

 

Thank you for your patience. 

[Pediatron]

Thanks for the update. Just spent an hour trying all of those options. It seems to almost finish the update then at the last moment continues to give me the unable to download response. Signed out of game center and everything else is off. Have tried force closing everything -- all to no avail.

[Hannibal_PJV]

Rebooting iPad was needed for me for some reason. It was like it was not recognising that it allready did have made the download...

[Pediatron]

Tried that too. The weird thing is that I get the same error when I try to update the app on my pc on itunes which makes me think it isnt any particular setting on my ipad.

[Hannibal_PJV]

Hmmm... Very strange. The quest mode cloud save does not come too soon! After that it will be much easier to make reinstall without hard to do Copying.

[Pediatron]

Just to clarify - if i were to uninstall and reinstall as a try for a fix right now -- i would lose all my quest progress? (also would i lose treasure chests, gold, treasure items??) Would really love to get this upgrade done, but don't want to lose all my progress. Wondering if the big patch might include this little patch too so that if we never get this resolved maybe the next update will work.

[Ethics Gradient]

Just to clarify - if i were to uninstall and reinstall as a try for a fix right now -- i would lose all my quest progress? (also would i lose treasure chests, gold, treasure items??) 

 

Lose quest progress on app delete - Yes, it is only stored locally.

Lose gold or treasure chests/cards on app delete - No, that's in "the cloud."

 

For some additional App Store troubleshooting, try:

- Verify you actually have enough free space on the iPad.  Updates can fail or get stuck if the device is full.

- Try downloading some other random app.  It will at least verify your Apple ID, check your connection to the App Store, and can sometimes get stuck downloads going again.

- "The ten taps" : Open the App Store and tap on any one of the icons on the bottom (Featured, Explore, Updates, etc..) ten times.  It force-refreshes the App Store and can clear up some app download/install problems.

 

Adobe also has a really nice resource for App Store weirdness.  It is one of the better step-by-step guides out there.   Good luck!

[Pediatron]

Thanks for all the replies and ideas. I have been able to do multiple other updates in the last several days, so I know that isn't the problem. Hadn't heard of the 10 tap thing and got excited that maybe it would help -- but just sat through the whole spin of the circle only to get at the last moment again -- unable to download. Running out of ideas. Definitely don't want to lose all my quest progress so uninstalling isn't an option.