Chest bug

[Roild]

I tried opening a chest 6 times, and it glitches each time. I see the number of chests go down, but no card appears and the whole thing crashes.

Edited July 12, 2016 by Roild

[Aarik D]

Hey everyone,

 

Sorry about that. It's most likely a UI issue and you still have the cards, but could you please post your PFID# so we can take a look at your accounts? The PFID# is located in the settings menu at the bottom.

 

Thanks a bunch!

[CanisDirus]

This also happened to me (Google Nexus 7, Android 6.0.1).

 

After the first glitch, I closed and re-opened the app.

After the second glitch, I restarted my tablet.

After the third glitch, I checked the forums and found this post (and will email to see if there is a way to replace the lost chests/cards).

[CountCyrillus]

This happened to me today as well. Lost 4 chests due to this.

[CountCyrillus]

Updating the app fixed the issue for me. I believe the lost chests were also restored.

[mccrispy]

Which version of the App are you using? Are you on 1.0.3.5, or 1.0.3.1?

[Longshot11]

I tried opening a chest 6 times, and it glitches each time. I see the number of chests go down, but no card appears and the whole thing crashes.

Same here, Galaxy Tab A, lost 2 chests.

 

After I updated, the chests don't register me tapping on them at all to open. Well, I can take solace that at least they don't diminish in quantity.

[Roild]

I just updated, but didn't get any chest back. Not sure what was in them, so not sure if I got the cards in them. Damn...

[Archangelrey]

It happen on three of them

 

PFID# 49462FF30B175E40

[Aarik D]

It happen on three of them

 

PFID# 49462FF30B175E40

Looks like you are still on the old build. Have you updated your game yet? We tried to reproduce the issue on the new update and haven't been able to get the issue to occur. 

[Pediatron]

I also lost a chest both right before and right after the update.  (After the update, it seemed to introduce the chest after I played a round in story mode - but I had wanted to save it for later, so clicked "back"  then it was gone.)

PFID: 48D391306AE41F63

[Archangelrey]

 

It happen on three of them

 

PFID# 49462FF30B175E40

Looks like you are still on the old build. Have you updated your game yet? We tried to reproduce the issue on the new update and haven't been able to get the issue to occur. 

 

 

Yep, I remember installing the patch last night from the IOS store but not within the app. Did I miss something?

[Roild]

It says PFID # 2D5B7D09D6191C40

I'm playing on android 4.4.2. I have 6 chests unaccounted for, but not sure if completely lost or not. 

Edited July 12, 2016 by Roild

[CanisDirus]

Updated to the new patch this afternoon and the bug is now gone. 

 

My chests didn't re-appear, but losing 3 chests is a small price to pay for everything being 5x5 again!  My Quests that had totally frozen before are now fixed too, so I am a super happy camper right now!

Edited July 13, 2016 by CanisDirus

[Longshot11]

 

I tried opening a chest 6 times, and it glitches each time. I see the number of chests go down, but no card appears and the whole thing crashes.

Same here, Galaxy Tab A, lost 2 chests.

 

After I updated, the chests don't register me tapping on them at all to open. Well, I can take solace that at least they don't diminish in quantity.

 

I can confirm that I did in fact get the cards from my 'missing' chests. It was a pleasant surprise when I suddenly stumbled on a Slaying Sword in my Gallery