Unable to buy Chests - anyone else got this?

[Longshot11]

I get this for 6 hours and counting now - whenever I try to purchase a Chest in the Store, I get a message to the tune of "your purchase didn't go through'.

 

I'm interested in seeing if anyone else has experienced it, or is it maybe account-specific issue.

[ChuckJB]

Similar for me.  All my gold is gone and all items available for purchase in the store (characters, adventures, gold, etc) have a cost of -1.

[Rhygar]

Nope it went well after I purchased some after 1.03.

[Longshot11]

Similar for me.  All my gold is gone and all items available for purchase in the store (characters, adventures, gold, etc) have a cost of -1.

Yeah, I just got my account reset like that. I'm out of words....

Could you check to see if you at least kept your Treasure cards, because all of my Treasures in the gallery have also gone missing.

Edited May 29, 2016 by Longshot11

[ChuckJB]

I've yet to purchase any treasure chests (other than the free one they start you with) but my gallery looks intact and my characters still have all the right cards.  I just have no money, daily gold seems to have forgotten I purchased it, and all store items are incorrectly priced.

[Rhygar]

 

Similar for me.  All my gold is gone and all items available for purchase in the store (characters, adventures, gold, etc) have a cost of -1.

 

Yeah, I just got my account reset like that. I'm out of words....

Could you check to see if you at least kept your Treasure cards, because all of my Treasures in the gallery have also gone missing.

Now I'd just checked my account and likewise, my account is blank slate. I hope this is not a global reset of all playfab accounts

[Longshot11]

 

 

Similar for me.  All my gold is gone and all items available for purchase in the store (characters, adventures, gold, etc) have a cost of -1.

Yeah, I just got my account reset like that. I'm out of words....

Could you check to see if you at least kept your Treasure cards, because all of my Treasures in the gallery have also gone missing.

Now I'd just checked my account and likewise, my account is blank slate. I hope this is not a global reset of all playfab accounts

 

Even if they can't restore the exact Treasures - I guess they can always compensate us with free Treasure Chests. I'm really worried what this'll mean for my heroes that have Treasure cards in their decks (basically, all of them). If this reset has broken them in some way, I think I'll be just about done with this app...

[Hannibal_PJV]

Hmmm... Sounds familiar. Game Center or play Center Connection problem may be the cause.

Try to relaunch your game Center or play Center account. It may help. Otherwice the dev team and their server account information is your only hope.

[Rhygar]

Whew, guys it's a temporary glitch after all. I restarted my app and everything's back in order. Chest purchase , gold count, gallery cards etc.

[Rhygar]

 

 

 

Similar for me.  All my gold is gone and all items available for purchase in the store (characters, adventures, gold, etc) have a cost of -1.

 

Yeah, I just got my account reset like that. I'm out of words....

Could you check to see if you at least kept your Treasure cards, because all of my Treasures in the gallery have also gone missing.

Now I'd just checked my account and likewise, my account is blank slate. I hope this is not a global reset of all playfab accounts

Even if they can't restore the exact Treasures - I guess they can always compensate us with free Treasure Chests. I'm really worried what this'll mean for my heroes that have Treasure cards in their decks (basically, all of them). If this reset has broken them in some way, I think I'll be just about done with this app...

at the moment , when my account was a blank slate , I'd checked the saved characters in quest mode and story mode and they are untouched. Makes sense because their data are stored locally so you needn't fear their existing save files being tampered with. Recheck restart your app and see if everything's fine now

[da_mayor]

There were two other topics about folks having this exact problem.  Glad to hear it's temporary.