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Fails to start?


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Hi everyone,

 

I couldn't see anyone else having this problem, but I recently downloaded via Steam and the game fails to even load for me. I instantly get a "pillars of eternity has stopped working" dialogue with:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: PillarsOfEternity.exe
  Application Version: 1.0.5.567
  Application Timestamp: 54931539
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.18839
  Fault Module Timestamp: 553e8808
  Exception Code: c0000005
  Exception Offset: 00022322
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 3081
  Additional Information 1: f88e
  Additional Information 2: f88e1c5fc16d202bc405005d449df131
  Additional Information 3: 4d63
  Additional Information 4: 4d63504e48df95685e971c5a927daf23
 
System specs are:
i7 960 @3.2Ghz
12GB ram
radeon HD 6850
Windows 7 home
 
Would appreciate it if anyone else experiencing similar issues can share a solution to the problem!
 
Cheers
Borticus.
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Hi Borticus and everyone,

 

It happens  to me sometihing similar since yesterday (May 18th).

 

I purchased the game from Steam one month ago, and I've played (14hours) without problems.

One week ago, it happened exactly in the same way, but the problem solved itself in the next day (may be with and automatic steam upload, I guess...), so I didn't care at that time.

 

DESCRIPTION:

When I try to start the game, It simply doesn't load:

- First: a Steam window appears "preparing to start Pillars of Eternity..."

- Two seconds later, a small windows appears with this message:

"Oops!

The game crashed.

The crash report folder named "2015-05-19_001010" next to game executable.

It would be great if you'd send it to the developer of the game!"

 

 

From the output_log.txt archive generated:

"Initialize engine version: 4.6.1p2 (961a19933c56)
GfxDevice: creating device client; threaded=1
d3d: no support for this device type (accelerated/ref)
D3D9 initialization failed
GfxDevice: creating device client; threaded=1
d3d11: failed to create D3D11 device (0x887a0004)
D3D11 initialization failed
D3D9/D3D11 initialization failed, trying OpenGL
GfxDevice: creating device client; threaded=1
OpenGL:
    Version:  OpenGL 1.1 [1.1.0]
    Renderer: GDI Generic
    Vendor:   Microsoft Corporation
    VRAM:     64 MB (via fallback)
    Extensions: GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
Crash!!!
..."
 
 
------------------
System Information
------------------
Time of this report: 5/19/2015, 00:56:34
       Machine name: K_POTRILLO-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150427-0707)
           Language: Spanish (Regional Setting: Spanish)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
       System Model: RV411/RV511/E3511/S3511    
               BIOS: Phoenix SecureCore NB Version 02PA.M003.20110107.XW 
          Processor: Intel® Core i5 CPU       M 480  @ 2.67GHz (4 CPUs), ~2.7GHz
             Memory: 4096MB RAM
Available OS Memory: 3956MB RAM
          Page File: 2186MB used, 5725MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode
...
 
 
As Borticus said:
Would appreciate it if anyone else experiencing similar issues can share a solution to the problem!
 
Thanks!
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Hey guys,

Sorry that your having this crash issue. Are you guys login as administers (info: http://forums.obsidian.net/topic/72049-workarounds-for-several-known-issues-4-07-15/ )? Try this and if you haven't done so, try verifying the integrity of the game: Right-click > properties > local files > verify integrity of game cache. Post here and I'll check back in.

Got a bug :cat:?? Help us squish it!

  • In your report Include your *save file* (C:\Users\YourNameHere\Saved Games\Pillars of Eternity) and ...
  • PC: *output_log.txt* (In your PillarsOfEternity_Data folder)
  • Mac/Linux: *Player.log* (In your Unity folder)

  • Thank you for your help!

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