Same here was so excited when it came (on my birthday) then my heart sunk to my stomach box crushed to hell
Was delivered in a plastic envelope no padding ( no bubble warp nothing)
Box was crushed with lots of dents
Did you speak to both ghosts and exhaust all conversation options? The other ghost is south of the door.
This is a different door related to Maerwald's soul and it's only available if you absorbed the knowledge.
I've Absorbed his soul no button here