No tech support

[RoiCohen]

So, I backed up PoE and I got the game when it got out. Played it on my aging stationary PC, and really enjoyed it. Recently, I got a strong gaming laptop (Lenovo Y700), and I tried running PoE on it, and it kinda stuttered.

 

What I did was post a question on the tech support forum. No answer. Ok, I looked for a way to contact official support. Got directed to Paradox's support, and they told me to contact Obsidian themselves with it, and gave me a techincal support Email (support@obsidian.net). I sent that address a mail more than a week ago, and no answer yet.

 

What gives, man? 

Edited February 25, 2017 by RoiCohen

[AwesomeOcelot]

The tech support forum is not official Obsidian support.

 

This forum is for customers to assist each other with technical questions.

 

If it's been over 5 working days since you emailed Obsidian, email them again.

 

The Lenovo Y700 has up to a 960m GPU, it could have something lower depending on model. The 960m's equivalent discrete GPU is the 750 Ti in the budget range, that card gets quite large frame dips at 1080p in Pillars. Try running the game's graphic quality setting lower and perhaps at 1280x720p.

[Fionavar]

Hi RoiCohen,

 

I am sorry for the frustration and concern. I have pinged Admin directly about your concern and the email and sincerely hope and suspect you should hear something shortly.

 

with apology,

 

F

[RoiCohen]

The tech support forum is not official Obsidian support.

 

This forum is for customers to assist each other with technical questions.

 

If it's been over 5 working days since you emailed Obsidian, email them again.

 

The Lenovo Y700 has up to a 960m GPU, it could have something lower depending on model. The 960m's equivalent discrete GPU is the 750 Ti in the budget range, that card gets quite large frame dips at 1080p in Pillars. Try running the game's graphic quality setting lower and perhaps at 1280x720p.

I know it's not the official method, but that's the main one being offered. Both didn't help.

 

I get what you're saying, but it sounds weird, considering games like the new Doom run on Ultra without any problems or slowdowns.

 

 

Hi RoiCohen,

 

I am sorry for the frustration and concern. I have pinged Admin directly about your concern and the email and sincerely hope and suspect you should hear something shortly.

 

with apology,

 

F

 

Thanks a lot!

Edited February 26, 2017 by RoiCohen

[AwesomeOcelot]

considering games like the new Doom run on Ultra without any problems or slowdowns.

You can't maintain 30+fps @ 1080p on a 960m on nightmare graphics in Doom 2016. Doom 2016 is an incredibly well built game, it is very well optimized, the 4GB version of the 960m can run 30+fps @ 1080p on high settings which is incredible. Pillars of Eternity is not very well optimized at all, they've already promised to do all the graphical upgrades while keeping the recommended specs the same for Deadfire, which should tell you all you need to know about that.