Special purchase not showing up

[Lady2betle]

Yesterday I tried to purchase the special bundle that had popped up and the window that said 'making purchase' wouldn't go away. I got the receipt from google for my payment, but I never got the items. Also, the bundle is no longer available for purchase. Help?

 

General (For all issues)

What device type are you on? Android tablet

What version of the OS are you running? Android 6.0.1

What model is the device? Galaxy Tab S2

What is your PFID#? D54C6967F8867D4A

 

Store Issues

What products were purchased?

I honestly don't remember what it was called. It was a special bundle purchase that included some special items, a special blue set of dice and 25 chests. I purchased it, but the 'making purchase' window didn't go away. I got the receipt from google, but never got the items.

 

What products are missing (if any)? I assume all of them? I know I didn't get the 25 chests. I am not sure what the other items were called or how to see if I got them.

[flat_the_impaler]

I am having the same issue with the same bundle. I purchased it, but the 'making purchase' window didn't go away. I got the receipt from, but never got the items.

 

My info:

 

General (For all issues)
What device type are you on? Android phone
What version of the OS are you running? Android 6.0.1
What model is the device? Samsung Galaxy S5
What is your PFID#? 8F676119303AFF9D

Store Issues
What products were purchased? Legion Armor, Greater Aid, the dice, and 25 chests. 

What products are missing (if any)? All of them in the bundle (cards, dice, chests)

 

Google Order ID GPA.1376-0181-4608-90391

 

 

[boxerboyhomer]

Same bundle, same symptoms, same problem.

 

General (For all issues)What device type are you on? Android tablet

What version of the OS are you running? Android 6.0.1

What model is the device? Nvidia Shield Tablet

What is your PFID#? 785FDFC11BB380F6

Store IssuesWhat products were purchased? Legion Armor, Greater Aid, the dice, and 25 chests. 

What products are missing (if any)? All of them in the bundle (cards, dice, chests)

 

Google Order ID GPA.1328-2679-9384-56004

[kdl88]

Same bundle, same symptoms, same problem.

 

General (For all issues)What device type are you on? iPad Air 2

What version of the OS are you running? iOS 9.3.5

What model is the device? Air 2 64gb

What is your PFID#? 9aa741e05dd59cc2

Store IssuesWhat products were purchased? Legion Armor, Greater Aid, the dice, and 25 chests.

What products are missing (if any)? All of them in the bundle (cards, dice)

 

I got the chests but nothing else. So frustrating!

[Roild]

Same problem. I didn't get anything, order was confirmed. Restarting the app erased the option to buy it and nothing showed up.

 

PFID- 2D5B7D9D6191C4C

I'm on phone.

[Hannibal_PJV]

First force close and restart the app. It helps if you first only did get chests. If you did not get anything see link below.

 

See this:

http://forums.obsidian.net/topic/89617-not-receiving-full-reward-from-store-purchase/

Edited October 16, 2016 by Hannibal_PJV

[boxerboyhomer]

Thanks Hannibal! Email sent to support@obsidian.net