Treasure chests not working right (59 CHESTS LOST!)? **FIXED**

[Kgk4569]

So the other day I paid the 19.99 for 20000, then got 40+8 chests. I remember seeing a lot of interesting cards, today I scrounged up 5000 and bought another 10+1 chests. I was paying attention to "B" cards, because that is what I am currently running, I saw 2 Smiths, 1 Noble Brat, and 2 Weasels. All cards I had seen in abundance in the 40+8 chests, but NEVER saw in the last 2 days of adventuring (farming). When I looked at my vault I couldn't find ANY cards I recognized from the 40+8 chests (Multiple Lucerine hammers, the armor that acts like sneak attack, Prince, all the additional Smiths, etc.)

Is anyone else having this problem? It's got me a little pissed.

Attached: att message of 20000 gold purchase.

 

 

EDIT: Now all the ones I posted a screenshot of before are gone (see post further down). I have lost 59 chests worth of cards.....

 

 

Edited May 3, 2016 by Kgk4569

[Kgk4569]

They Fixed my issue! I have my hoard! Now on to days of farming to customize my decks.

[Kgk4569]

Attached: pic of only 2 smiths and 1 noble brat and pic of store showing 27 gold and no chests.

 

 

Sorry for 2 posts I was having problems attaching to the other one.

[Gorth]

Moved to tech section

[mattamd]

I appear to be having this same issue. I've opened maybe half a dozen chests so far and I see only a few cards that I've unlocked under my Vault. I can however go to Gallery and see them that way...but I'm not sure what that means.

 

Do I need to start an all new story to have the latest cards I've opened be available?

[Hannibal_PJV]

Most of the treasure cards Are level 6 and 5 and so on. Have you check Also those cards?

So you may actually have Many more cards in other levels. I personally only have one level 1 treasure. All others Are in much higher level.

Edited May 3, 2016 by Hannibal_PJV

[Longshot11]

I appear to be having this same issue. I've opened maybe half a dozen chests so far and I see only a few cards that I've unlocked under my Vault. I can however go to Gallery and see them that way...but I'm not sure what that means.

 

Do I need to start an all new story to have the latest cards I've opened be available?

The OP's issue seems to be different, as he reports he's missing some Blacksmiths (which are Adventure Deck B, and as such shoud be visible at all times).

 

You however seem to be making the (pretty honest and UI-is-to-blame) mistake of mixing up the Vault and Gallery screens.

 

The Vault is the virtual 'box of cards' for your currently selected party, and cards are added to that box only when you begin the adventure with corresponding number. So, for example, if your party is in the middle of Burnt Offerings, you should only see in the Vault cards with Adventure Deck numbers 1, B & C. All higher-deck Tresures you have unlocked will be added to the Vault when you start the appropriate adventure.

 

As you have discovered yourself, Gallery is the screen where you can really see ALL cards associated with your account. They're for information purposes only, however, and may or may not be  available to your characters depending on the current adventure deck number.

[Kgk4569]

Most of the treasure cards Are level 6 and 5 and so on. Have you check Also those cards?

So you may actually have Many more cards in other levels. I personally only have one level 1 treasure. All others Are in much higher level.

There is virtually nothing in the other tiers.

[Kgk4569]

 

I appear to be having this same issue. I've opened maybe half a dozen chests so far and I see only a few cards that I've unlocked under my Vault. I can however go to Gallery and see them that way...but I'm not sure what that means.

 

Do I need to start an all new story to have the latest cards I've opened be available?

The OP's issue seems to be different, as he reports he's missing some Blacksmiths (which are Adventure Deck B, and as such shoud be visible at all times).

 

You however seem to be making the (pretty honest and UI-is-to-blame) mistake of mixing up the Vault and Gallery screens.

 

The Vault is the virtual 'box of cards' for your currently selected party, and cards are added to that box only when you begin the adventure with corresponding number. So, for example, if your party is in the middle of Burnt Offerings, you should only see in the Vault cards with Adventure Deck numbers 1, B & C. All higher-deck Tresures you have unlocked will be added to the Vault when you start the appropriate adventure.

 

As you have discovered yourself, Gallery is the screen where you can really see ALL cards associated with your account. They're for information purposes only, however, and may or may not be  available to your characters depending on the current adventure deck number.

 

 

Hmm, I see where he is coming from though, when opening a chest the text at the top of the screen clearly states that all cards will be added to the vault. It doesn't say "when the challenge level becomes available".

[Kgk4569]

I just logged back in to check the gallery thing, and now the Smiths and Noble Brat which were there this morning are gone again!!!

 

59 chests missing!! %#@#

[Longshot11]

 

 

Hmm, I see where he is coming from though, when opening a chest the text at the top of the screen clearly states that all cards will be added to the vault. It doesn't say "when the challenge level becomes available".

 

Oh, definitely. I myself got plenty confused and the screens look basically identical. The distinction could definitely be better communicated.

[mattamd]

Sorry, let me explain a litter better.

 

I've seen various cards come out of chests such as Level 5 Weapons and a Level 4 legendary Item...but they don't exist under my Vault. They do however show up as "unlocked" in the Gallery. I guess I don't see why they exist there, but not in my Vault. Screenshots below...

 

Vault view of Level 5 Weapons.

 

http://i.imgur.com/O8HdbtY.jpg

 

Gallery view of Level 5 Weapons.

 

http://i.imgur.com/FlLqxYH.jpg

 

In that second screenshot, that Vicious Double Axe came from a chest. Why is it only appearing under Gallery?

 

Another example here. Level 4 view of my Vault. The interesting thing that contradicts what was said above...is that I have a Level 4 piece of armor showing up in my vault right now. That armor came from a chest.

 

http://i.imgur.com/FKZxFdt.jpg

 

Next picture of Level 4 Gallery with a Legendary item unlocked that came from a chest.  

 

http://i.imgur.com/oQaqC71.jpg

 

 

*EDIT* 

 

From seeing the responses above, this is still inconsistent. Some items are showing in my Vault that came from chests and are well ahead of my current Challenge Level.

Edited May 3, 2016 by mattamd

[Aarik D]

Hello everyone,

 

Just to clarify on the issue with treasure cards. Some of the cards you get from treasure are cards you will get to use after those decks are released. Once those decks are released, and once you progress to that point and unlock those adventures, you will then be able to use those cards when editing your deck. 

 

So if you take mattamd's screenshots for example, those card that are being displayed are for Decks 4 and 5. So he will not be able to use those cards for any adventure that is from deck 3 and below.

 

Also, we currently have a bug in where B treasure cards are not showing up in the vault when editing your deck. We will have a fix in for this bug soon.

 

I hope that helps, if you need additional explanation, please let me know.

 

tl;dr: When decks are released and you progress to them, you can use those cards.

 

Thanks a bunch!

[Aarik D]

For the OP's issue, Kgk4569, please let me know if this is the case and your cards are actually there in the gallery.

[Kgk4569]

For the OP's issue, Kgk4569, please let me know if this is the case and your cards are actually there in the gallery.

Nope, gallery is missing everything.

 

Attached: Gallery pic of missing Smith and Noble Brat, Gallery pic of missing level 6 armors that I know I got previously

[Aarik D]

 

For the OP's issue, Kgk4569, please let me know if this is the case and your cards are actually there in the gallery.

Nope, gallery is missing everything.

 

Attached: Gallery pic of missing Smith and Noble Brat, Gallery pic of missing level 6 armors that I know I got previously

 

 

Could you please email support@obsidian.net or shoot me a PM with your Google Play/Game Center account user ID and the email attached to that account so we can take a look?

[Kgk4569]

 

 

For the OP's issue, Kgk4569, please let me know if this is the case and your cards are actually there in the gallery.

Nope, gallery is missing everything.

 

Attached: Gallery pic of missing Smith and Noble Brat, Gallery pic of missing level 6 armors that I know I got previously

 

 

Could you please email support@obsidian.net or shoot me a PM with your Google Play/Game Center account user ID and the email attached to that account so we can take a look?

 

 

Sent. Thanks!

[Aarik D]

Great! Glad it was an easy fix!

[Hannibal_PJV]

Do you have any idea what caused that error? It could help new players to avoid that condition untill fix has been done.

I don't have met this problem personally, but there sure has to be others with these synthoms.

[StormbringerGT]

Do you have any idea what caused that error? It could help new players to avoid that condition untill fix has been done.

I don't have met this problem personally, but there sure has to be others with these synthoms.

His cards were never gone, the server was just not reporting them to his device. It was probably caused by a server hiccup when a chest was open.

[Hannibal_PJV]

Many thanks!

Easier to help if/when someone ask the same question in the future!

Edited May 4, 2016 by Hannibal_PJV