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Just purchased, downloaded. Game crashes after create character and begin

crash bugs

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3 replies to this topic

#1
dshulmistra

dshulmistra

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Hello,

 

I just purchased the game a couple days back from the Apple store. I installed, booted up, created a character. The game begins with the beginning of the dialogue, but then it simply crashes and I cannot continue. 

 

What are the steps to resolve this? 

 

Thank you,

Dale



#2
dshulmistra

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I downloaded the game from the Apple store, however the game crashes every time I try to play the game. I've attached the problem report.

 

Here are the system specs:

 

Hardware Overview:

 

  Model Name: MacBook Air

  Model Identifier: MacBookAir6,2

  Processor Name: Intel Core i7

  Processor Speed: 1.7 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Memory: 8 GB

  Boot ROM Version: MBA61.0099.B18

  SMC Version (system): 2.13f15

  Serial Number (system): C02L12VCF6T6

  Hardware UUID: AD530E80-7483-51EA-9802-C12F3BB21844

 

 

 

Intel HD Graphics 5000:

 

  Chipset Model: Intel HD Graphics 5000

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel (0x8086)

  Device ID: 0x0a26

  Revision ID: 0x0009

  Displays:

Color LCD:

  Display Type: LCD

  Resolution: 1440 x 900

  Pixel Depth: 32-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Built-In: Yes

 

 

 

System Software Overview:

 

  System Version: OS X 10.10.3 (14D136)

  Kernel Version: Darwin 14.3.0

  Boot Volume: Macintosh HD

  Boot Mode: Normal

  Computer Name: dale’s MacBook Air (2)

  User Name: dale shulmistra (daleshulmistra)

  Secure Virtual Memory: Enabled

  Time since boot: 16:11

 

 

Please review and let me know what the next steps are.

 

Thank you,

Dale

Attached Files



#3
Aarik D

Aarik D

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Hello Dale,

 

I apologize for the inconvenience. Could you please post up your computer specs. Also when the game crashes, the game produces a folder that appears on your desktop. Could you please upload that as well. You can do that via dropbox. 

 

Thank you for your support.



#4
Aarik D

Aarik D

    Community Manager

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I merged your two posts together, please refrain from making duplicate posts. I will get to your issues when I can. But thank you for posting up all of your specs.

 

The issue appears to be your graphics card. It is a little bit below the minimum requirements. In your game options, please put the Quality Slider all the way to the left and see if that helps improve performance. 

 

Thanks!







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