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Just purchased, downloaded. Game crashes after create character and begin

crash bugs

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I just purchased the game a couple days back from the Apple store. I installed, booted up, created a character. The game begins with the beginning of the dialogue, but then it simply crashes and I cannot continue. 


What are the steps to resolve this? 


Thank you,




    (0) Nub

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I downloaded the game from the Apple store, however the game crashes every time I try to play the game. I've attached the problem report.


Here are the system specs:


Hardware Overview:


  Model Name: MacBook Air

  Model Identifier: MacBookAir6,2

  Processor Name: Intel Core i7

  Processor Speed: 1.7 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Memory: 8 GB

  Boot ROM Version: MBA61.0099.B18

  SMC Version (system): 2.13f15

  Serial Number (system): C02L12VCF6T6

  Hardware UUID: AD530E80-7483-51EA-9802-C12F3BB21844




Intel HD Graphics 5000:


  Chipset Model: Intel HD Graphics 5000

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel (0x8086)

  Device ID: 0x0a26

  Revision ID: 0x0009


Color LCD:

  Display Type: LCD

  Resolution: 1440 x 900

  Pixel Depth: 32-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Built-In: Yes




System Software Overview:


  System Version: OS X 10.10.3 (14D136)

  Kernel Version: Darwin 14.3.0

  Boot Volume: Macintosh HD

  Boot Mode: Normal

  Computer Name: dale’s MacBook Air (2)

  User Name: dale shulmistra (daleshulmistra)

  Secure Virtual Memory: Enabled

  Time since boot: 16:11



Please review and let me know what the next steps are.


Thank you,


Attached Files

Aarik D

Aarik D

    Community Manager

  • Developers
  • 3235 posts
  • Black Isle Bastard!

Hello Dale,


I apologize for the inconvenience. Could you please post up your computer specs. Also when the game crashes, the game produces a folder that appears on your desktop. Could you please upload that as well. You can do that via dropbox. 


Thank you for your support.

Aarik D

Aarik D

    Community Manager

  • Developers
  • 3235 posts
  • Black Isle Bastard!

I merged your two posts together, please refrain from making duplicate posts. I will get to your issues when I can. But thank you for posting up all of your specs.


The issue appears to be your graphics card. It is a little bit below the minimum requirements. In your game options, please put the Quality Slider all the way to the left and see if that helps improve performance. 



Also tagged with one or more of these keywords: crash, bugs

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