Darren Monahan Posted August 20, 2014 Posted August 20, 2014 Hi everyone, We've received a lot of support tickets and are working on them from oldest to newest as we receive them. Fortunately, a few people are now back from Gamescom and Gencon who can help us get through them more quickly. As long as we receive any order modification requests by the end of August 22nd, we'll honor any changes you'd like to make and make sure that you get what you'd like, even if that bleeds into next week. Thank you guys so much for your interest in the game and we so sincerely appreciate your patience with us! Thanks! Darren 1 OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD!
Webslinger Posted August 20, 2014 Posted August 20, 2014 I would sincerely appreciate getting a response to the two tickets I sent on August 17th. Thanks
Lephys Posted August 20, 2014 Posted August 20, 2014 I think you'd sincerely appreciate some patience. They just told you they're working on stuff as fast as they can. Jeez... 1 Should we not start with some Ipelagos, or at least some Greater Ipelagos, before tackling a named Arch Ipelago? 6_u
Webslinger Posted August 20, 2014 Posted August 20, 2014 (edited) I think you'd sincerely appreciate some patience. They just told you they're working on stuff as fast as they can. Jeez... I think you should sincerely find some other, perhaps slightly more serious calamity or injustice to spend (or waste, in this case) time on and help overcome. "We've received a lot of support tickets and are working on them from oldest to newest as we receive them" is not "we are working on stuff as fast as we can." I did comprehend the desire for patience and understanding, however, so I felt I was polite in my initial response. I was also posting because I wasn't entirely sure if my support tickets were received (and I feared the thought of having to retype them). Regardless, no, as someone who has recently backed the game further to provide others with beta access and other goodies as gifts for their own separate accounts (and am excited for them to participate in the beta)--I'm not especially patient. I also feel one week turn around times for support tickets responses (that others are reporting) is a tad grim, in particular, when issues involve additional money being spent. More importantly, I couldn't possibly care less if you or anyone else agrees with me. And should you wish to fondly grip the back ends of devs and show support for Obsidian employees, that's great (hey, I love many of their games and wouldn't be here if I didn't), but don't expect me to fall in line, grasping wildly, along with you. Good evening Edited August 20, 2014 by Webslinger
Darren Monahan Posted August 20, 2014 Author Posted August 20, 2014 Hi Webslinger, just caught up to Saturday so working on yours now! Thank you for being very detailed in them, by the way. That helps a bunch. 1 OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD!
Webslinger Posted August 20, 2014 Posted August 20, 2014 Hi Webslinger, just caught up to Saturday so working on yours now! Thank you for being very detailed in them, by the way. That helps a bunch. Thank you very much. Much appreciated
Lephys Posted August 21, 2014 Posted August 21, 2014 @Webslinger, Just sharing info, for whatever its worth. You do with it as you see fit. Should we not start with some Ipelagos, or at least some Greater Ipelagos, before tackling a named Arch Ipelago? 6_u
macros Posted August 21, 2014 Posted August 21, 2014 (edited) Hi, I made a support request early on Sunday about exchanging the boxed edition in my pledge order (97L1MAFLXXC7L) with an collectors edition. As the 22th is approaching I am about to get worried. I am willing to provide the missing 70$ in any way most convenient for you. Could you please take a look at this and calm my mind? Edited August 21, 2014 by macros
Lephys Posted August 21, 2014 Posted August 21, 2014 For what it's worth, they said that anything sent by the 22nd will be honored, even if they don't get to it until after then. Should we not start with some Ipelagos, or at least some Greater Ipelagos, before tackling a named Arch Ipelago? 6_u
macros Posted August 21, 2014 Posted August 21, 2014 That's great. So I can lean back and wait patiently
Spike Spiegel 28 Posted August 22, 2014 Posted August 22, 2014 Thats great to know cause I just sent one last order change request so I can be sure that everything will work out just fine and I can finally start enjoying the Beta and start posting my impressions and bugs and whatnot (not wanna start it before everything is 100 % correct with my order). "Jet, do you know that there are three things I particularly hate......Kids, animals, and women with attitude. SO CAN YOU TELL ME WHY WE HAVE ALL THREE NEATLY GATHERED ON OUR SHIP!"
Darren Monahan Posted August 23, 2014 Author Posted August 23, 2014 Hi everyone, we should be caught up to Friday afternoon around 2 PM or so our time. We'll keep pushing through them over the weekend and on Monday! OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD!
ManifestedISO Posted August 23, 2014 Posted August 23, 2014 My ticket was punched fast and clean by professionals (sounds more like a hit by an assassin), thanks very much you guys. All Stop. On Screen.
Darren Monahan Posted August 25, 2014 Author Posted August 25, 2014 Thanks ManifestedISO! For everyone else over the weekend who put in tickets, we'll be pushing through them today and tomorrow and will get all of you taken care of! OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD!
Spike Spiegel 28 Posted August 26, 2014 Posted August 26, 2014 Thanks ManifestedISO! For everyone else over the weekend who put in tickets, we'll be pushing through them today and tomorrow and will get all of you taken care of! Can you please looking into my ticket. I been sending it to you on Saturday morning but sofar have not heard back. It was about the shipping costs that I did pay in my original pledge and when I wanted to upgrade to a higher tier I got ask for the full shipping costs again even so it should have been olny 10 more (was going form the 140$ CE up to the 250$ CE) Have not heard back from the support on that matter and I am getting a little nervous and starting to panic that I will not be able to get it in time before you close it all for good. "Jet, do you know that there are three things I particularly hate......Kids, animals, and women with attitude. SO CAN YOU TELL ME WHY WE HAVE ALL THREE NEATLY GATHERED ON OUR SHIP!"
Rhuac Posted August 26, 2014 Posted August 26, 2014 Thanks ManifestedISO! For everyone else over the weekend who put in tickets, we'll be pushing through them today and tomorrow and will get all of you taken care of! Can you please looking into my ticket. I been sending it to you on Saturday morning but sofar have not heard back. It was about the shipping costs that I did pay in my original pledge and when I wanted to upgrade to a higher tier I got ask for the full shipping costs again even so it should have been olny 10 more (was going form the 140$ CE up to the 250$ CE) Have not heard back from the support on that matter and I am getting a little nervous and starting to panic that I will not be able to get it in time before you close it all for good. They will contact you, do not worry. I made my ticket at Friday about pledges, and got contacted by them yesterday about it. So you will get contacted most likely tomorrow the day after. Quote from Obsidian's yesterday's (25th of August) post: 3) Backers who e-mailed us by this 11 AM PDT this morning who wanted to modify their order. We'll help make all of those changes as requested. This week, we'll take a look at all of the orders made on the Eternity site, and any backers who didn't want to use our site or haven't yet come and completed their orders, will tally everything up, and send final numbers over to Paradox and the suppliers so they know how much of what they need to produce. Fun times ahead! "The end comes soon. We hear drums, drums in the deep. They are coming."
Spike Spiegel 28 Posted August 26, 2014 Posted August 26, 2014 (edited) They will contact you, do not worry. I made my ticket at Friday about pledges, and got contacted by them yesterday about it. So you will get contacted most likely tomorrow the day after. Quote from Obsidian's yesterday's (25th of August) post: 3) Backers who e-mailed us by this 11 AM PDT this morning who wanted to modify their order. We'll help make all of those changes as requested. This week, we'll take a look at all of the orders made on the Eternity site, and any backers who didn't want to use our site or haven't yet come and completed their orders, will tally everything up, and send final numbers over to Paradox and the suppliers so they know how much of what they need to produce. Fun times ahead! Well that is what I keep saying myself aswell, even so its not easy to be calm but thanks a lot for the heads up there it is much appreciated. I am usually really not that pushy and annoying when wanting something espcially not if someone pretty guranteed me that everything will be just fine. To be honest this is the first time ever I am like that (and I be honest it is a bit scary to see me like that) simply because everything I saw and read sofar is leading me to the conclusion this will be my dream game and as close as I will ever get to what I want from my personal version of the "perfect RPG". So thats me for the first time ever for a game in full on panic mode. Edited August 26, 2014 by Spike Spiegel 28 "Jet, do you know that there are three things I particularly hate......Kids, animals, and women with attitude. SO CAN YOU TELL ME WHY WE HAVE ALL THREE NEATLY GATHERED ON OUR SHIP!"
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