BAdler Posted August 12, 2014 Share Posted August 12, 2014 Hey, everyone. I just wanted to inform you that our support staff is limited this week due to being at Gamescom and GenCon. It may take a little longer than normal for us to answer your support tickets, but we will move as quickly as we can. Thank you for your patience. Link to comment Share on other sites More sharing options...
Darren Monahan Posted August 15, 2014 Share Posted August 15, 2014 Hi guys, I'm working my way through tickets as fast as I can, working through the oldest ones first. I'll be continuing through them tomorrow until everyone's caught up. Apologies for the delay! A perfect storm on our end over here unfortunately with three of our usual folks all part or no time due to conventions, etc. Not a great excuse, but we sincerely appreciate your patience with us. Thanks! Darren Monahan OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD! Link to comment Share on other sites More sharing options...
Lephys Posted August 15, 2014 Share Posted August 15, 2014 Please know that for every person that might be compelled to complain about the delay, there are two who applaud you guys in your efforts in the face of your limitations. We know you guys are working very hard and going through a lot just to accommodate us, and we greatly appreciate it. Also, because I have to... I think you guys should start a newspaper-style blog to update us on the status of things. As per this thread's title, it could be called... The Support Ticket Times. 6_u (Not really... but "really" on the assurance/appreciation, ^___^) 1 Should we not start with some Ipelagos, or at least some Greater Ipelagos, before tackling a named Arch Ipelago? 6_u Link to comment Share on other sites More sharing options...
Darren Monahan Posted August 15, 2014 Share Posted August 15, 2014 Thanks Lephys! Appreciate the kind words. I am going to be pushing some new changes to the site today so people can finally edit their own shipping addresses. That should help a lot. The next thing will likely be allowing people to view the description of their tiers in the Orders tab in their Account Profile too, so they can double-check everything that comes with their order. Onwards to more tickets - thank you again everyone!!! 3 OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD! Link to comment Share on other sites More sharing options...
SqueakyCat Posted August 15, 2014 Share Posted August 15, 2014 Is it too late to change one of the Memorial Stones to TrueNeutral's idea? Here Lies Adam, Killed By Beetles Just kidding. Thanks for the update at a time when you must be incredibly busy. Link to comment Share on other sites More sharing options...
revanity Posted August 15, 2014 Share Posted August 15, 2014 Thank you for all the hard work, it really is appreciated. I really don't want to bother you, but because I have no idea how big the volume of tickets you are dealing with is and the deadline is creeping closer... I submitted ticket on August 8, are tickets by that date still being answered or did it get lost somehow? Thanks again Link to comment Share on other sites More sharing options...
Darren Monahan Posted August 16, 2014 Share Posted August 16, 2014 Hi Revanity, no problem and thanks - I think I replied to you earlier today, if I didn't I'll definitely get you tomorrow. I've taken care of all of Friday's, Saturday's, Sunday's, and Monday's tickets. Time for bed. 1 OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD! Link to comment Share on other sites More sharing options...
Labadal Posted August 16, 2014 Share Posted August 16, 2014 Does credit card information and such get stored? A couple of friends would like to know. I backed via PP so I never had to worry about this issue. Link to comment Share on other sites More sharing options...
Darren Monahan Posted August 16, 2014 Share Posted August 16, 2014 Nope. We use Stripe and PayPal for payment processing and they handle all of that kind of info. Stripe has a "remember me" option during checkout, but that's all handled on their servers. 1 OBSIDIAN ORDER OF ETERNITY - Officially sponsored most generously by Pierre and SD! Link to comment Share on other sites More sharing options...
Labadal Posted August 17, 2014 Share Posted August 17, 2014 Great, I will share this with them. Link to comment Share on other sites More sharing options...
Webslinger Posted August 18, 2014 Share Posted August 18, 2014 Hi Revanity, no problem and thanks - I think I replied to you earlier today, if I didn't I'll definitely get you tomorrow. I've taken care of all of Friday's, Saturday's, Sunday's, and Monday's tickets. Time for bed. If someone could get around to responding to my two tickets, I'd definitely appreciate it. Thank you Link to comment Share on other sites More sharing options...
Tigranes Posted August 21, 2014 Share Posted August 21, 2014 Continue this discussion here: http://forums.obsidian.net/topic/67447-support-ticket-status/ Let's Play: Icewind Dale Ironman (Complete) Let's Play: Icewind Dale II Ironman (Complete) Let's Play: Divinity II (Complete) Let's Play: Baldur's Gate Trilogy Ironman - BG1 (Complete) Let's Play: Baldur's Gate Trilogy Ironman - BG2 (In Progress) Link to comment Share on other sites More sharing options...
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