Account not Syncing across devices - progress & content lost

[SwiggitySwagDeathStag]

I recently bought the game, and I had a blast playing through it. I constantly switched between the two platforms of iOS and Desktop with no problems. However, recently, the sync stopped working with ONE character. I tried the forfeiting tactic, and even reinstalling. However, no matter what I do, I cannot update my Kyra, of whom I went from the Jorgunfist adventure to the end without the game syncing. I tested if the game was updating other characters by running a couple of rounds with Ranzak on a separate party. She updated. Kyra still won't update. 

 

TL;DR

 

Only one character won't update and I've tried the forfeiting and reinstalling tactics.

 

Update: It is not syncing at all anymore.

Edited June 30, 2018 by SwiggitySwagDeathStag

[PHRAETUS]

Android Tablet & PC are not syncing. Been playing on my tablet & just tried pick up whee I left off on my PC. Saves were in very different places. I logged into my Asmodee account in game with both devices seem to have now lost all progress made, leaving me back at the Tutorial stage again. The Continue button is greyed out.

 

Also character alt art is now locked (it shouldn't be), dice I had are now missing & some cards do not appear to be present.
I've logged in & out a few times while typing this & am finding that somethings are present during one log in & not for the next. This is the most obvious with dice.

 

Something is messed up big time somewhere.

[Hannibal_PJV]

See this treath

https://forums.obsidian.net/topic/92893-how-to-merging-desktop-and-mobile-accounts/

 

Normally it works just fine, except the character and croup information at least to me. So if there is no help in these, contact the support@obsidian.net

Sometimes there has been cases where merging does not have worked as planned.

[PHRAETUS]

Thanks for that, but the two devices were linked a long time ago, pretty much when the software was purchased & installed.
The linking had been performing reasonably well up until recently.

[Hannibal_PJV]

Hmm... then try that support@obsidian.net

Sometimes os upgrades has caused change to google play account... for some reason. And that can cause strange things to happen.

[AlarianDarkwind]

I'm in the same boat.  My accounts unlinked themselves and I can no longer get them to link back up.   So my progress is only playable on my tablet currently (the last device I played on.  I can't even log into my asmodee account on my PC.  It won't go past the enter email screen.

[Amentep]

While I think the support email is still working, you might also try the web submission form found on their revamped support page - https://support.obsidian.net/article/12-looking-for-help-on-our-older-games

 

I'm not sure how much it'll help, but you'll also want to provide as much information you can about the issue and your accounts (here's some from the help guide):

 

General (For all issues)

• What platform are you on? Stream/Android/iPad, etc.
• What version of the OS are you running? Android 4.4, iOS 9.3, etc.
• What model is the device? Galaxy Tab 3, iPad Mini 4, etc.
• What is your PFID#? (Located in the settings menu)

Login Issues

• When you launch the game, does the welcome popup appear for Game Center/ Google Play Games?
• On the main screen, what is the text displayed in the blue box at the top? (Logged into GooglePlayGames, Logged into Game Center, or Link Social Gaming Network)

[gorelando]

I'm in the same boat. It's completely stopped updating progress, even on the same platform. I've been thrown back to the same spot (the hook mountain massacre) twice, having finished it repeatedly and started a new adventure.