So, I've been playing the card game for Android for some time now, on and off, and on Saturday night (the 13th), I decided to put some money into the game; I bought some gold, used it to unlock Burnt Offerings, Lem, and Valeros. About halfway through one of the adventures, I stopped for the night.
When I came back to the game the next day, I noticed that all my gold was gone. And after I had completed the adventure I was playing, neither the new characters nor the adventure I had just played was unlocked any longer, and I noticed the 4-digit number after my username was different.
I sent an email to firstname.lastname@example.org early that afternoon, on the 14th, but I didn't receive any kind of acknowledgement that it was received. What's the usual turnaround on a support request like that? Did I send it to the wrong email address?
On a vaguely related note, does anyone know if there's anything I can do on my end to resolve this problem, or is it strictly a server side error that I have no ability to repair?