Crashing on continue

[Cald]

Hello,

Love the game. Just started crashing on iPhone mobile. It happens every time I log in and continue. I tried reinstalling and that did not correct the issue. Any other suggestions? To get technical support, what information do I need to share?

 

Thank you,

Cald

[Hannibal_PJV]

Contact support@obsidian.net With your PFID.

Tell the problem and what device you Are using.

[Cald]

Done. Any idea how long the reply normally takes? Haven't heard anything yet and it's been about 24 hours.

[Cald]

Still nothing. Emailed on Sunday. It is now Wednesday. Keep waiting or send more emails? Any other method you guys would recommend?

[Ethics Gradient]

Still nothing. Emailed on Sunday. It is now Wednesday. Keep waiting or send more emails? Any other method you guys would recommend?

Sorry you haven't heard a response.  You aren't the only one having issues like this.  

 

See:

Still crashing under new patch 1.2.6.1

or

So much crashing, you guys...

 

Both threads have had a dev response, and they are looking into it.  Indications are that it is potentially a "memory issue."  It is hard to nail down precisely what they mean by that, but it could be things like:

- Too many characters simultaneously loading too may things and breaking stuff

- Bad character data breaking stuff

- Bad party save data breaking stuff

 

It doesn't necessarily have any relation to the physical amount of memory in your device.  It is likelier related to how stuff is read into memory, and what happens when the game has either more or less data than it was expecting to receive.

 

Check out this post, and maybe PM the dev your info.  If a fix isn't already in the works, it looks like he was in the process of trying to figure out any details on which platforms or users are more likely to get caught in a crash loop.

[Hannibal_PJV]

Still nothing. Emailed on Sunday. It is now Wednesday. Keep waiting or send more emails? Any other method you guys would recommend?

Also to add the above, the responce time can be anything between one day to a couple of weeks. And the solution to memory problems mentioned above has been deleting player characters to reduce temporary memory usage.

But most likely if your problem is related to that the devs Are trying to find common solution so that They don't have to delete players characters as a temporary solution.